Talk to the repair shop

Talk to the repair shop immediately if you were charged:

• more than 10% above the cost of an estimate,
• more than the maximum you set, or
• for repairs you did not agree to, or repairs that weren't done the way you asked them to be done.

Tell the repair shop what charges you disagree with, and ask for a refund of what they overcharged you:

• If you have a written estimate but the repair shop charged you more than 10% above the estimate, ask them for a refund of the extra cost.
• If the repair shop agreed to a maximum amount but charged you more than that amount, ask them for a refund of the extra cost.
• If the repair shop charged you for work that you did not agree to, ask them for a refund of the entire repair.

It is a good idea to put your complaint in writing and keep a copy of it for yourself.

If you have already paid and left the shop, you can send the repair shop a complaint letter. Make sure your letter includes the following information:

• your name and address
• the date
• the name of the repair shop and their address
• the date you contacted them or authorized the repair
• the work you had done
• the price you paid
• the reasons why you disagree with the charges
• specific instructions about how you want to solve the problem. For example, ask for a refund, return, etc.
• the date by which you want a response from them (3 weeks is reasonable)

When you send your letter be sure to include:

• your evidence, like copies (not originals), of receipts, invoices, contracts, or other relevant documents
• your signature

Make sure you keep a copy of your letter. You should send it by registered mail, and keep your registered mail receipt so that you have proof that the repair shop got it.

Keep your letter clear and short.