Ontario’s Human Rights Code says that employers must do what they can to remove barriers that discriminate against people in a way that goes against their human rights. The legal word for this is accommodation.
But an employer will not have to do something if they can prove that it will cause them undue hardship. This could be because of how much it would cost them or how it would affect health and safety of other workers. For example, it would be undue hardship if the only solution for the worker would:
- cost so much that it would put the employer out of business
- cause a serious risk to the health or safety of workers