Content Policy

Content Policy

Steps to Justice content is legal information that helps people in Ontario understand and exercise their legal rights.

Steps to Justice content includes:

  • Common Questions, with answers and practical next steps
  • Links to Resources (on the Your Legal Rights website)
  • Links to Services (on the Your Legal Rights website)
  • Information about the Steps to Justice Partners and CLEO
  • Content sharing embed tools for organizations
  • Social media postings

Content we include

We include the following types of content on Steps to Justice:

  • Content that explains the legal rights of people in Ontario.
    The primary purpose of Steps to Justice is to provide questions and answers that give accurate, up-to-date information about the steps people can take to understand and resolve common legal problems.
  • Steps to Justice content is legal information about the laws that apply to residents of Ontario. This includes the laws of Ontario and federal (Canadian government) laws that apply to people in Ontario.
  • Steps to Justice content includes links to legal information resources developed by other organizations that we believe will be helpful for people taking steps to resolve legal problems. Because we did not produce these resources, CLEO takes no responsibility for the accuracy of this information.
  • Steps to Justice content provides referrals to government, community and legal organizations across Ontario who may be able to provide further assistance to people who are trying to understand or protect their legal rights.

Content we don't include

We don't include the following types of content on Steps to Justice:

  • Content that is selling a product or services.
    We include links to legal content (such as resources) from companies selling products only if no other information is available. For example, a private company might produce the only plain-language resource available on a certain legal topic. When linking to services or agencies that might provide assistance, we will try wherever possible to suggest services that are free and otherwise try to suggest directories or umbrella associations of professional services so as not to be seen as recommending a particular service for example.
  • Content that is discriminatory or oppressive.
    We will not include content that: is discriminatory, oppressive, or partisan, has ideas that could hurt individuals or groups, spreads hatred, or promotes a particular religious point of view.
  • Content that is defamatory, obscene, or threatening.
    We will not include content that is defamatory, abusive, vulgar, obscene, pornographic, profane, or threatening, or if it invades a person's privacy.
  • Content produced by people or organizations that have complaints against them.
    We do not knowingly include content from sources that have complaints against them with a regulatory body or organization, such as The Law Society of Upper Canada or Legal Aid Ontario.
  • Other reasons why content won't be included
    We may also remove or not include content that is associated with criminal activities, fraud, or misrepresentation.

Reliability of content on Steps to Justice

If we find out that content is not legally accurate, we will decide whether to remove it from the site and make every effort to update it or revise it as soon as possible.

Posting news articles and/or links to third-party websites does not constitute an affiliation with or endorsement by CLEO.

Legal accuracy

Steps to Justice content is general legal information for people in Ontario. It is not intended to be used as legal advice for a specific legal problem.

The date at the bottom of each page shows when the content was last reviewed. While we make every effort to ensure that the content is accurate and up-to-date, laws and regulations change from time to time. If you are reading the content after the date of the page, it may not be legally accurate.

We link to resources we believe are reliable, but we do not guarantee that the information is accurate, timely, or complete. For more information, see Tips for assessing legal information on the Your Legal Rights website.

Social media policy

We use social media channels extensively to promote the content we post to the Steps to Justice website. As with all content we post to Steps to Justice, we post content to social media sites such as Twitter and Facebook on topics and issues that will help people in Ontario understand and exercise their legal rights. 

Social media tools and websites encourage users to engage with and share content they find interesting and we are pleased to see our content shared and commented on widely.

Should users have questions or comments specific to an individual legal problem, we do not respond to these requests through social media but redirect users to our Contact Us page. 

We recognize the web is a 24/7 medium, and comments are welcome at any time. However, given the need to manage our limited staff resources, we generally only monitor comments and postings during regular business hours.

Once posted, CLEO reserves the right to delete submissions or comments that contain:

  • Vulgar language
  • Personal attacks of any kind
  • Comments or content that promotes, fosters, or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, genetics, status with regard to public assistance, national origin, physical or intellectual disability, sexual orientation or gender identity
  • Spam or links to other sites
  • Clearly off topic
  • Advocate illegal activity
  • Promote particular services, products, or political organizations
  • Infringe on copyrights or trademarks
  • Personally identifiable medical, legal or otherwise private information
  • Information that may compromise the safety, security or proceedings of public systems or any criminal or civil investigations.

If there are repeated violations, then CLEO will ban participation on platforms that permit organizations to block or ban users.

If you have any questions or comments about this policy, please send us a message through our Contact us page.

Please note that the comments expressed on the Steps to Justice website or the social media channels we use to promote Steps to Justice do not reflect the opinions and position of CLEO, its officers and employees, or its funders. If you have any concerns about the operation of this website, please contact CLEO.