{"id":1270291,"date":"2025-05-14T04:34:17","date_gmt":"2025-05-14T08:34:17","guid":{"rendered":"https:\/\/stepstojustice.ca\/?page_id=1270291"},"modified":"2025-11-04T11:16:09","modified_gmt":"2025-11-04T16:16:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/","title":{"rendered":"Foire aux questions a propos sur les parcours guid\u00e9s de CLEO"},"content":{"rendered":"<div class=\"wp-block-ub-content-toggle\" id=\"ub-content-toggle-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" data-mobilecollapse=\"true\" data-desktopcollapse=\"true\">\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-0-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">1. Que sont les parcours guid\u00e9s de CLEO?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-0-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Les parcours guid\u00e9s de CLEO sont des outils en ligne gratuits qui vous aident \u00e0 remplir des formulaires juridiques. Ils vous guident \u00e0 travers une s\u00e9rie de questions et utilisent vos r\u00e9ponses pour g\u00e9n\u00e9rer les documents dont vous avez besoin. Les parcours vous donnent aussi des instructions sur les prochaines \u00e9tapes \u00e0 suivre, comme la fa\u00e7on de d\u00e9poser vos formulaires aupr\u00e8s du tribunal. Vous pouvez consulter tous les parcours \u00e0 l\u2019adresse suivante : \u00a0<a href=\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/\">stepstojustice.ca\/fr\/parcours-guides-accueil<\/a>.<\/p>\n<p>Les Parcours guid\u00e9s ne vous fournissent pas de conseils juridiques. Pour obtenir des conseils concernant votre situation, <a href=\"https:\/\/stepstojustice.ca\/fr\/questions\/help-lawyers-and-paralegals\/comment-faire-pour-trouver-un-avocat-ou-un-parajuriste-qui-peut\/\">adressez-vous \u00e0 un avocat<\/a>.<\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-1-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">2. Comment cr\u00e9er un compte?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-1-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p><strong>Vous devez cr\u00e9er un compte pour sauvegarder votre travail et y revenir plus tard.<\/strong> Pour ce faire :<\/p>\n<ul>\n<li>Aller sur <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">www.cleointeractivehelp.ca<\/a>.<\/li>\n<li>Cliquez sur <strong>Me cr\u00e9er un compte<\/strong><\/li>\n<li>Entrez vos informations de connexion et de contact<\/li>\n<li>Accepter les conditions d&#8217;utilisation et saisir le code de 6 lettres<\/li>\n<li>Cliquez sur <strong>M&#8217;inscrire<\/strong><\/li>\n<\/ul>\n<p>Un courriel vous sera envoy\u00e9. Si vous ne le trouvez pas, v\u00e9rifiez dans votre dossier ind\u00e9sirable ou pourriels. Cliquez sur le lien contenu dans le courriel pour activer votre compte. Ensuite, connectez-vous \u00e0 votre compte sur <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">www.cleointeractivehelp.ca<\/a>.<\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-2-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">3. Je n&#8217;ai pas re\u00e7u le courriel d&#8217;activation de mon compte. Que dois-je faire?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-2-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>V\u00e9rifiez votre dossier de courrier ind\u00e9sirable ou pourriels. Si vous ne trouvez toujours pas le courriel, essayez de r\u00e9initialiser votre mot de passe :<\/p>\n<ul>\n<li>Aller sur <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">www.cleointeractivehelp.ca<\/a><\/li>\n<li>Cliquez sur <strong>Mot de passe oubli\u00e9<\/strong><\/li>\n<li>Suivez les \u00e9tapes pour r\u00e9initialiser votre mot de passe et activer votre compte<\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-3-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">4. J&#8217;ai commenc\u00e9 un parcours mais je ne l&#8217;ai pas termin\u00e9. Comment puis-je l&#8217;enregistrer et y revenir plus tard?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-3-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p><strong>Vous ne pouvez sauvegarder votre travail que si vous avez cr\u00e9\u00e9 un compte. Si vous avez utilis\u00e9 le parcours en tant qu&#8217;invit\u00e9, vous ne pouvez pas sauvegarder votre travail.<\/strong><\/p>\n<p>Pour sauvegarder votre travail et y revenir plus tard :<\/p>\n<ul>\n<li>Cliquez sur <strong>Sortir<\/strong><\/li>\n<li>Suivez les instructions pour vous assurer que vos informations sont bien enregistr\u00e9es.<\/li>\n<li>Lorsque vous \u00eates pr\u00eat \u00e0 continuer, connectez-vous \u00e0 l&#8217;adresse suivante <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">: www.cleointeractivehelp.ca<\/a><\/li>\n<li>Allez sur votre tableau de bord et consultez la rubrique <strong>En cours <\/strong>pour reprendre votre parcours.<\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-4-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">5. Comment puis-je acc\u00e9der \u00e0 un parcours que j&#8217;ai commenc\u00e9?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-4-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Si vous avez un compte sur le syst\u00e8me, vous pouvez revenir \u00e0 un parcours que vous avez commenc\u00e9. Pour ce faire :<\/p>\n<ul>\n<li>Connectez-vous sur <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">www.cleointeractivehelp.ca<\/a><\/li>\n<li>Allez sur votre tableau de bord et regardez sous <strong>En cours <\/strong>pour trouver le parcours (ou les parcours) que vous avez commenc\u00e9.<\/li>\n<li>Cliquez sur le <strong>Reprendre<\/strong><\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-5-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">6. Pourquoi ma session a-t-elle \u00e9t\u00e9 interrompue?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-5-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Pour des raisons de s\u00e9curit\u00e9, le syst\u00e8me s&#8217;arr\u00eate au bout d&#8217;une heure d&#8217;inactivit\u00e9. Si votre travail n&#8217;appara\u00eet pas sur votre tableau de bord, il n&#8217;a probablement pas \u00e9t\u00e9 enregistr\u00e9. C&#8217;est une bonne id\u00e9e de sauvegarder r\u00e9guli\u00e8rement et de cr\u00e9er un compte pour pouvoir y revenir plus tard si n\u00e9cessaire.<\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-6-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">7. Puis-je modifier mes r\u00e9ponses apr\u00e8s avoir termin\u00e9 le parcours?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-6-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Une fois vos formulaires cr\u00e9\u00e9s, vous ne pouvez pas modifier vos r\u00e9ponses dans le parcours. Mais vous pouvez t\u00e9l\u00e9charger les formulaires et les modifier \u00e0 l&#8217;aide d&#8217;un programme de traitement de texte tel que Microsoft Word. Si vous n&#8217;avez pas encore termin\u00e9, vous pouvez utiliser le menu <strong>MON PROGR\u00c8S <\/strong>en haut de votre \u00e9cran pour revenir en arri\u00e8re et modifier vos r\u00e9ponses.<\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-7-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">8. O\u00f9 puis-je trouver mes formulaires remplis?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-7-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Si vous avez cr\u00e9\u00e9 un compte, pour trouver vos formulaires remplis :<\/p>\n<ul>\n<li>Connectez-vous \u00e0 votre compte sur <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">www.cleointeractivehelp.ca<\/a><\/li>\n<li>Faites d\u00e9filer jusqu&#8217;\u00e0 <strong>T\u00e9l\u00e9charger les formules et les instructions <\/strong>sur votre tableau de bord.<\/li>\n<li>Cliquez sur <strong>Vue<\/strong><\/li>\n<\/ul>\n<p>Vous pouvez t\u00e9l\u00e9charger chaque formulaire s\u00e9par\u00e9ment ou tous en m\u00eame temps.<\/p>\n<p>Si vous utilisez le parcours en tant qu&#8217;invit\u00e9 sans cr\u00e9er de compte, vous devez t\u00e9l\u00e9charger vos formulaires imm\u00e9diatement apr\u00e8s avoir termin\u00e9 le parcours.<\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-8-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">9. Les parcours guid\u00e9s remettent-ils les formulaires ou documents que j&#8217;ai remplis \u00e0 la cour ou au tribunal?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-8-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Non, vous devez prendre des mesures suppl\u00e9mentaires pour remettre vos formulaires ou documents remplis \u00e0 la cour ou au tribunal. Lorsque vous compl\u00e9tez un parcours guid\u00e9, vous recevez un guide d&#8217;instructions sur les prochaines \u00e9tapes \u00e0 suvre.<\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-9-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">10. Mon compte est v\u00e9rouill\u00e9. Que dois-je faire?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-9-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Si votre compte est verrouill\u00e9, vous pouvez utiliser la fonction de r\u00e9initialisation du mot de passe. R\u00e9f\u00e9rez-vous \u00e0 la question 11 pour savoir comment proc\u00e9der.<\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-10-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">11. Comment r\u00e9initialiser mon mot de passe?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-10-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Si vous avez oubli\u00e9 votre mot de passe ou si vous avez des difficult\u00e9s \u00e0 vous connecter :<\/p>\n<ul>\n<li>Aller sur <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">www.cleointeractivehelp.ca<\/a><\/li>\n<li>Cliquez sur <strong>Mot de passe oubli\u00e9<\/strong><\/li>\n<li>Entrez l&#8217;adresse \u00e9lectronique associ\u00e9e \u00e0 votre compte<\/li>\n<li>R\u00e9pondez \u00e0 la question de s\u00e9curit\u00e9. Il s&#8217;agit de celle que vous avez d\u00e9finie lors de la cr\u00e9ation de votre compte. La r\u00e9ponse \u00e0 la question de s\u00e9curit\u00e9 est sensible \u00e0 la casse (utilisez les majuscules et les minuscules comme vous l&#8217;avez configur\u00e9 pour votre r\u00e9ponse).<\/li>\n<\/ul>\n<p>Consultez votre courrier \u00e9lectronique pour savoir comment r\u00e9initialiser votre mot de passe et pour vous reconnecter \u00e0 votre compte. Si vous ne trouvez pas les instructions, v\u00e9rifiez votre dossier de courrier ind\u00e9sirable ou vos pourriels.<\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-11-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">12. Puis-je supprimer mon compte?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-11-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Oui, c&#8217;est possible :<\/p>\n<ul>\n<li>Connectez-vous \u00e0 votre compte sur <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">www.cleointeractivehelp.ca<\/a><\/li>\n<li>Aller \u00e0 <strong>Modifier le profil<\/strong><\/li>\n<li>Faites d\u00e9filer vers le bas et cliquez sur <strong>Supprimer<\/strong><\/li>\n<li>S\u00e9lectionnez <strong>OK <\/strong>pour confirmer que vous souhaitez supprimer votre compte<\/li>\n<li><span data-olk-copy-source=\"MessageBody\">Apr\u00e8s avoir cliqu\u00e9 sur \u00ab OK \u00bb, vous serez redirig\u00e9 vers l&#8217;\u00e9cran de connexion et votre compte ainsi que toutes les donn\u00e9es personnelles enregistr\u00e9es seront supprim\u00e9s, conform\u00e9ment \u00e0 nos conditions d&#8217;utilisation.<\/span><\/li>\n<\/ul>\n<p><span data-ogsc=\"rgb(238, 0, 0)\">En suivant les \u00e9tapes ci-dessus, un utilisateur peut supprimer d\u00e9finitivement toutes les donn\u00e9es personnelles enregistr\u00e9es dans le syst\u00e8me.<\/span><\/p>\n\n<\/div><\/div>\n\n<div class=\"wp-block-ub-content-toggle-accordion\" id=\"ub-content-toggle-panel-block-\">\n                <div class=\"wp-block-ub-content-toggle-accordion-title-wrap\"\" aria-controls=\"ub-content-toggle-panel-12-48b86aae-5c38-4252-b5e3-a3ea84a820e3\" tabindex=\"0\">\n                    <p class=\"wp-block-ub-content-toggle-accordion-title ub-content-toggle-title-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">13. \u00a0O\u00f9 puis-je obtenir de l&#8217;aide?<\/p><div class=\"wp-block-ub-content-toggle-accordion-toggle-wrap right\"><span class=\"wp-block-ub-content-toggle-accordion-state-indicator wp-block-ub-chevron-down\"><\/span>\n                    <\/div><\/div><div role=\"region\" aria-expanded=\"false\" class=\"wp-block-ub-content-toggle-accordion-content-wrap ub-hide\" id=\"ub-content-toggle-panel-12-48b86aae-5c38-4252-b5e3-a3ea84a820e3\">\n\n<p>Si vous avez besoin d&#8217;une assistance technique pour utiliser les parcours guid\u00e9s, envoyez un courriel \u00e0 <a href=\"mailto:support@cleo.on.ca\">support@cleo.on.ca<\/a>. Vous recevrez une r\u00e9ponse dans les <strong>deux jours ouvrables<\/strong>.<\/p>\n<p>Si vous avez besoin d&#8217;informations juridiques, consultez le site <a href=\"https:\/\/stepstojustice.ca\/fr\/\">justicepasapas.ca<\/a>.<\/p>\n<p>Si vous avez besoin d&#8217;un avis juridique sur votre situation, <a href=\"https:\/\/stepstojustice.ca\/fr\/questions\/help-lawyers-and-paralegals\/comment-faire-pour-trouver-un-avocat-ou-un-parajuriste-qui-peut\/\">adressez-vous \u00e0 un avocat.<\/a><\/p>\n\n<\/div><\/div>\n<\/div><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>2. Comment cr\u00e9er un compte?<\/p>\n<p>Vous devez cr\u00e9er un compte pour sauvegarder votre travail et y revenir plus tard. Pour ce faire :<\/p>\n<p>Aller sur <a href=\"https:\/\/www.cleointeractivehelp.ca\" target=\"_blank\" rel=\"noopener\">www.cleointeractivehelp.ca<\/a>.<br \/>\nCliquez sur Me cr\u00e9er un compte<br \/>\nEntrez vos informations de connexion et de contact<br \/>\nAccepter les conditions d&#8217;utilisation et saisir le code de 6 lettres<br \/>\nCliquez sur M&#8217;inscrire<\/p>\n<p>Un courriel vous sera envoy\u00e9.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":1122580,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ub_ctt_via":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1270291","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Foire aux questions a propos sur les parcours guid\u00e9s de CLEO - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Les parcours guid\u00e9s de CLEO sont des outils en ligne gratuits qui vous aident \u00e0 remplir des formulaires juridiques. Ils vous guident \u00e0 travers une s\u00e9rie\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Foire aux questions a propos sur les parcours guid\u00e9s de CLEO - Justice pas-\u00e0-pas\" \/>\n<meta property=\"og:description\" content=\"Les parcours guid\u00e9s de CLEO sont des outils en ligne gratuits qui vous aident \u00e0 remplir des formulaires juridiques. Ils vous guident \u00e0 travers une s\u00e9rie\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Justice pas-\u00e0-pas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CLEOLegalRights\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-04T16:16:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Steps-to-Justice-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CLEOLegalRights\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/\",\"name\":\"Foire aux questions a propos sur les parcours guid\u00e9s de CLEO - Justice pas-\u00e0-pas\",\"isPartOf\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#website\"},\"datePublished\":\"2025-05-14T08:34:17+00:00\",\"dateModified\":\"2025-11-04T16:16:09+00:00\",\"description\":\"Les parcours guid\u00e9s de CLEO sont des outils en ligne gratuits qui vous aident \u00e0 remplir des formulaires juridiques. Ils vous guident \u00e0 travers une s\u00e9rie\",\"breadcrumb\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/stepstojustice.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Parcours guid\u00e9s\",\"item\":\"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Foire aux questions a propos sur les parcours guid\u00e9s de CLEO\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#website\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/\",\"name\":\"Justice pas-\u00e0-pas\",\"description\":\"Step-by-step information about legal problems\",\"publisher\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stepstojustice.ca\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#organization\",\"name\":\"Justice pas-\u00e0-pas\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png\",\"contentUrl\":\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png\",\"width\":1000,\"height\":146,\"caption\":\"Justice pas-\u00e0-pas\"},\"image\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CLEOLegalRights\/\",\"https:\/\/x.com\/CLEOLegalRights\",\"https:\/\/www.instagram.com\/communitylegaleducationon\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Foire aux questions a propos sur les parcours guid\u00e9s de CLEO - Justice pas-\u00e0-pas","description":"Les parcours guid\u00e9s de CLEO sont des outils en ligne gratuits qui vous aident \u00e0 remplir des formulaires juridiques. Ils vous guident \u00e0 travers une s\u00e9rie","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/","og_locale":"fr_FR","og_type":"article","og_title":"Foire aux questions a propos sur les parcours guid\u00e9s de CLEO - Justice pas-\u00e0-pas","og_description":"Les parcours guid\u00e9s de CLEO sont des outils en ligne gratuits qui vous aident \u00e0 remplir des formulaires juridiques. Ils vous guident \u00e0 travers une s\u00e9rie","og_url":"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/","og_site_name":"Justice pas-\u00e0-pas","article_publisher":"https:\/\/www.facebook.com\/CLEOLegalRights\/","article_modified_time":"2025-11-04T16:16:09+00:00","og_image":[{"width":1200,"height":650,"url":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Steps-to-Justice-logo.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CLEOLegalRights","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/","url":"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/","name":"Foire aux questions a propos sur les parcours guid\u00e9s de CLEO - Justice pas-\u00e0-pas","isPartOf":{"@id":"https:\/\/stepstojustice.ca\/fr\/#website"},"datePublished":"2025-05-14T08:34:17+00:00","dateModified":"2025-11-04T16:16:09+00:00","description":"Les parcours guid\u00e9s de CLEO sont des outils en ligne gratuits qui vous aident \u00e0 remplir des formulaires juridiques. Ils vous guident \u00e0 travers une s\u00e9rie","breadcrumb":{"@id":"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/stepstojustice.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Parcours guid\u00e9s","item":"https:\/\/stepstojustice.ca\/fr\/parcours-guides-accueil\/"},{"@type":"ListItem","position":3,"name":"Foire aux questions a propos sur les parcours guid\u00e9s de CLEO"}]},{"@type":"WebSite","@id":"https:\/\/stepstojustice.ca\/fr\/#website","url":"https:\/\/stepstojustice.ca\/fr\/","name":"Justice pas-\u00e0-pas","description":"Step-by-step information about legal problems","publisher":{"@id":"https:\/\/stepstojustice.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stepstojustice.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/stepstojustice.ca\/fr\/#organization","name":"Justice pas-\u00e0-pas","url":"https:\/\/stepstojustice.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png","contentUrl":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png","width":1000,"height":146,"caption":"Justice pas-\u00e0-pas"},"image":{"@id":"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CLEOLegalRights\/","https:\/\/x.com\/CLEOLegalRights","https:\/\/www.instagram.com\/communitylegaleducationon\/"]}]}},"meta_box":{"contact_shortcode":"","contact_address":"","contact_address_details":"","contact_map":{"latitude":"","longitude":"","zoom":""},"remove_map":"","contact_company_name":"","contact_company_phones":[],"contact_company_email":"","contact_textarea":"","contact_other_text_block":"","contact_other_locations_show":"","contact_other_locations_title":"","contact_other_locations_type":"","contact_other_locations":[],"contact_gmaps_zoom_control":"","contact_gmaps_map_type_control":"","contact_gmaps_scaleControl":"","contact_gmaps_streetViewControl":"","contact_gmaps_rotateControl":"","contact_gmaps_fullscreenControl":"","location_gmaps_zoom_control":"","location_gmaps_map_type_control":"","location_gmaps_scaleControl":"","location_gmaps_streetViewControl":"","location_gmaps_rotateControl":"","location_gmaps_fullscreenControl":"","menu_page_links_type":"","menu_page_links":[],"menu_page_links_bottom_content":"","external_links_type":"","external_links":[],"external_sublinks":[],"private_staff_information_blocks":[],"private_staff_links_title":"","private_staff_links":[],"legal_topic_menu":[],"sb_display_type":"","sb_people_block":[],"homepage_partners_title":"","homepage_partners_button_text":"","homepage_partners_button_url":"","homepage_partners_menu":"","homepage_gp_title":"","homepage_gp_description":"","homepage_gp_menu":"","homepage_announcements_title":"","homepage_announcements_button_text":"","homepage_announcements_button_url":"","announcements":[],"homepage_topics_menu":"","homepage_position_of_illustration":"","homepage_top_section_title":"","homepage_top_section_description":"","homepage_top_section_search_placeholder":"","header_subtitle":"","header_image":[],"header_content":"","page_icon":[]},"_links":{"self":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/pages\/1270291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/comments?post=1270291"}],"version-history":[{"count":8,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/pages\/1270291\/revisions"}],"predecessor-version":[{"id":1274177,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/pages\/1270291\/revisions\/1274177"}],"up":[{"embeddable":true,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/pages\/1122580"}],"wp:attachment":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/media?parent=1270291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}