{"id":1171389,"date":"2020-09-28T14:10:55","date_gmt":"2020-09-28T18:10:55","guid":{"rendered":""},"modified":"2021-12-14T14:13:53","modified_gmt":"2021-12-14T19:13:53","slug":"jai-des-problemes-avec-mon-fournisseur-de-telephonie-cellulaire","status":"publish","type":"questions","link":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-des-problemes-avec-mon-fournisseur-de-telephonie-cellulaire\/","title":{"rendered":"J&#8217;ai des probl\u00e8mes avec mon fournisseur de t\u00e9l\u00e9phonie cellulaire. Que devrais-je savoir?"},"content":{"rendered":"<p>Le <a class=\"links-link ext\" href=\"\/fr\/resource\/le-code-sur-les-services-sans-fil-simplifi\/\" target=\"_blank\" rel=\"noopener\">Code sur les services sans fil<\/a> prot\u00e8ge les utilisateurs de t\u00e9l\u00e9phones cellulaires au Canada. Il contient un ensemble de r\u00e8gles sur les contrats de t\u00e9l\u00e9phonie cellulaire. Il s&#8217;applique aussi bien aux utilisateurs de services pr\u00e9pay\u00e9s, qui paient d&#8217;avance leurs minutes de t\u00e9l\u00e9phone, qu&#8217;aux utilisateurs de services postpay\u00e9s, qui paient des frais mensuels.<\/p>\n<p>Il peut arriver que vous ayez des probl\u00e8mes avec votre fournisseur. Par exemple, vous croyez qu&#8217;il vous a fait payer trop cher. Voici les motifs de plainte les plus courants \u00e0 ce sujet\u00a0:<\/p>\n<ul>\n<li>se faire facturer des services apr\u00e8s avoir annul\u00e9 le contrat;<\/li>\n<li>se faire facturer trop cher pour avoir d\u00e9pass\u00e9 la limite de donn\u00e9es;<\/li>\n<li>ne pas recevoir un <span class=\"no-glossary\">cr\u00e9dit<\/span> ou un remboursement que le fournisseur avait promis;<\/li>\n<li>se faire facturer des frais mensuels trop \u00e9lev\u00e9s;<\/li>\n<li>se faire exiger des frais \u00e0 tort pour un d\u00e9placement d&#8217;abonn\u00e9;<\/li>\n<li>se faire facturer trop cher pour les textos.<\/li>\n<\/ul>\n<p>Lorsque vous demandez un remboursement, votre fournisseur peut rendre votre d\u00e9marche frustrante. Vous avez toutefois des solutions.<\/p>\n<p>Si vous avez un probl\u00e8me avec un fournisseur de services, vous pouvez\u00a0:<\/p>\n<ul>\n<li>lui en parler;<\/li>\n<li>porter plainte \u00e0 la <a class=\"links-link ext\" href=\"\/fr\/resource\/commission-des-plaintes-relatives-aux-services-de-t-l-com-t-l-vision-du-canada-cprst\/\" target=\"_blank\" rel=\"noopener\">Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST)<\/a>;<\/li>\n<li><a href=\"\/fr\/questions\/tribunals-and-courts\/comment-puis-je-intenter-une-poursuite-devant-la-cour-des-petites\/\">poursuivre le fournisseur \u00e0 la Cour des petites cr\u00e9ances<\/a>.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","legal-topic":[42143,42712],"class_list":["post-1171389","questions","type-questions","status-publish","hentry","legal-topic-debt-and-consumer-rights","legal-topic-cellphones"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>J&#039;ai des probl\u00e8mes avec mon fournisseur de t\u00e9l\u00e9phonie cellulaire. Que devrais-je savoir? - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Le Code sur les services sans fil prot\u00e8ge les utilisateurs de t\u00e9l\u00e9phones cellulaires au Canada. Il contient un ensemble de r\u00e8gles sur les contrats de\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-des-problemes-avec-mon-fournisseur-de-telephonie-cellulaire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"J&#039;ai des probl\u00e8mes avec mon fournisseur de t\u00e9l\u00e9phonie cellulaire. Que devrais-je savoir? - Justice pas-\u00e0-pas\" \/>\n<meta property=\"og:description\" content=\"Le Code sur les services sans fil prot\u00e8ge les utilisateurs de t\u00e9l\u00e9phones cellulaires au Canada. 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