{"id":1171698,"date":"2018-08-16T16:01:30","date_gmt":"2018-08-16T20:01:30","guid":{"rendered":""},"modified":"2021-12-14T14:44:04","modified_gmt":"2021-12-14T19:44:04","slug":"une-agence-de-recouvrement-mappelle-au-sujet-dun","status":"publish","type":"questions","link":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/une-agence-de-recouvrement-mappelle-au-sujet-dun\/","title":{"rendered":"Une agence de recouvrement m&#8217;appelle au sujet d&#8217;un montant que je ne dois pas. Que puis-je faire?"},"content":{"rendered":"<p>Si une agence de recouvrement vous appelle concernant un montant que vous ne pensez pas devoir, ne lui donnez ni argent ni renseignements personnels.<\/p>\n<p>Ce peut \u00eatre une erreur de l&#8217;agence ou de votre cr\u00e9ancier. Un cr\u00e9ancier est un particulier ou une soci\u00e9t\u00e9 \u00e0 qui vous devez de l&#8217;argent.<\/p>\n<p>Communiquez avec l&#8217;agence de recouvrement et expliquez-lui que\u00a0:<\/p>\n<ul>\n<li>vous ne devez rien, ou<\/li>\n<li>ils ont \u00e9t\u00e9 mal inform\u00e9s.<\/li>\n<\/ul>\n<p>L&#8217;agence peut ensuite consulter votre cr\u00e9ancier pour savoir pourquoi celui-ci croit que vous lui devez l&#8217;argent.<\/p>\n<p>Si l&#8217;agence tente de recouvrer une dette que vous avez d\u00e9j\u00e0 pay\u00e9e, vous pouvez aussi communiquer avec le cr\u00e9ancier. Pour en savoir plus, consultez l&#8217;\u00e9tape\u00a01.<\/p>\n<h4>Assurez-vous qu&#8217;il s&#8217;agit bien d&#8217;une agence de recouvrement<\/h4>\n<p>Assurez-vous que l&#8217;auteur de l&#8217;appel agit pour une v\u00e9ritable agence de recouvrement avant de lui donner des renseignements personnels.<\/p>\n<p>Une vraie agence d\u00e9tiendra d\u00e9j\u00e0 des renseignements sur vous et sur le particulier ou la soci\u00e9t\u00e9 qui l&#8217;a engag\u00e9e. Pour en savoir plus, consultez l&#8217;\u00e9tape 2.<\/p>\n<h3>Contester la dette<\/h3>\n<p>Si ces d\u00e9marches ne donnent rien, vous pouvez envoyer une <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/registered-mail-domestic\/\" target=\"_blank\" rel=\"noopener\">lettre recommand\u00e9e<\/a> \u00e0 l&#8217;agence pour lui dire que vous contestez la dette et que vous souhaitez qu&#8217;un tribunal se prononce.<\/p>\n<p>Dans ce cas, l&#8217;agence ne peut alors communiquer avec vous que si elle pr\u00e9voit vous affronter en cour. Pour en savoir plus, consultez l&#8217;\u00e9tape 4.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","legal-topic":[42143,42170],"class_list":["post-1171698","questions","type-questions","status-publish","hentry","legal-topic-debt-and-consumer-rights","legal-topic-collection-agencies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Une agence de recouvrement m&#039;appelle au sujet d&#039;un montant que je ne dois pas. Que puis-je faire? - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Si une agence de recouvrement vous appelle concernant un montant que vous ne pensez pas devoir, ne lui donnez ni argent ni renseignements personnels. 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