{"id":1171701,"date":"2018-08-07T14:21:59","date_gmt":"2018-08-07T18:21:59","guid":{"rendered":""},"modified":"2026-01-29T14:45:30","modified_gmt":"2026-01-29T19:45:30","slug":"jai-commande-quelque-chose-a-un-vendeur-itinerant-mais-je-ne-lai","status":"publish","type":"questions","link":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-commande-quelque-chose-a-un-vendeur-itinerant-mais-je-ne-lai\/","title":{"rendered":"J&#8217;ai command\u00e9 quelque chose \u00e0 un vendeur itin\u00e9rant, mais je ne l&#8217;ai pas re\u00e7u. Que puis-je faire?"},"content":{"rendered":"<p>La <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/loi-de-2002-sur-la-protection-du-consommateur\/\" target=\"_blank\" rel=\"noopener\"><em>Loi sur la protection du consommateur<\/em><\/a> de l&#8217;Ontario d\u00e9finit les <a href=\"\/fr\/questions\/debt-and-consumer-rights\/jai-achete-quelque-chose-a-un-vendeur-itinerant-puis-je-annuler\/\">r\u00e8gles qui vous prot\u00e8gent<\/a> lorsque vous achetez, louez ou financez des produits ou des services \u00e0 un vendeur itin\u00e9rant. Ces r\u00e8gles s&#8217;appliquent \u00e0 tout produit ou service totalisant plus de 50\u00a0$ avant les taxes.<\/p>\n<p>Elles vous permettent d&#8217;annuler un contrat si le vendeur livre le produit ou commence la prestation des services avec plus de <strong>30\u00a0jours<\/strong> de retard, sauf si vous acceptez ce retard.<\/p>\n<p>Un vendeur itin\u00e9rant est une personne qui se d\u00e9place chez les gens pour essayer de leur vendre quelque chose, par exemple\u00a0:<\/p>\n<ul>\n<li>des services pour leur maison, comme un service de d\u00e9neigement, de toiture ou de s\u00e9curit\u00e9;<\/li>\n<li>des produits pour leur maison, comme des couteaux de cuisine.<\/li>\n<\/ul>\n<p>Depuis le 1<sup>er<\/sup>\u00a0mars\u00a02018, <a href=\"\/fr\/questions\/debt-and-consumer-rights\/que-puis-je-acheter-a-un-vendeur-itinerant\/\">la vente<\/a> \u00e0 domicile des produits et services suivants est interdite, \u00e0 moins qu&#8217;une personne fasse venir un vendeur express\u00e9ment \u00e0 cette fin\u00a0:<\/p>\n<ul>\n<li>chaudi\u00e8res;<\/li>\n<li>conditionneurs d&#8217;air;<\/li>\n<li>\u00e9purateurs d&#8217;air;<\/li>\n<li>purificateurs d&#8217;air;<\/li>\n<li>chauffe-eau;<\/li>\n<li>dispositifs de traitement de l&#8217;eau;<\/li>\n<li>purificateurs d&#8217;eau;<\/li>\n<li>filtres \u00e0 eau;<\/li>\n<li>adoucisseurs d&#8217;eau;<\/li>\n<li>services de nettoyage de conduits;<\/li>\n<li>tout autre produit ou service remplissant une fonction semblable (par exemple un syst\u00e8me de chauffage, ventilation et climatisation).<\/li>\n<\/ul>\n<p>C&#8217;est ce que la loi appelle des produits et services \u00ab\u00a0<strong>prescrits<\/strong>\u00a0\u00bb.<\/p>\n<p>Si vous avez des questions ou des pr\u00e9occupations \u00e0 propos d&#8217;un vendeur itin\u00e9rant avec qui vous avez discut\u00e9 ou \u00e0 qui vous avez achet\u00e9 un produit ou service, appelez Protection du consommateur de l&#8217;Ontario aux coordonn\u00e9es suivantes\u00a0:<\/p>\n<ul>\n<li>416\u00a0326\u20118800 (r\u00e9gion de Toronto) ou 1\u00a0800\u00a0889\u20119768 (sans frais);<\/li>\n<li>ATS\u00a0: 416\u00a0229\u20116086 (r\u00e9gion de Toronto) ou 1\u00a0877\u00a0666\u20116545.<\/li>\n<\/ul>\n<h3>Contrats d&#8217;approvisionnement en \u00e9nergie<\/h3>\n<p>Les d\u00e9taillants d\u2019\u00e9nergie sont des entreprises qui proposent des contrats d\u2019\u00e9lectricit\u00e9 ou de gaz naturel. Ceux qui font du porte-\u00e0-porte doivent suivre des r\u00e8gles diff\u00e9rentes.<\/p>\n<p>Pour en savoir plus sur ces r\u00e8gles et sur vos recours en cas de conflit avec un d\u00e9taillant d\u2019\u00e9nergie, lisez nos <a href=\"https:\/\/stepstojustice.ca\/fr\/legal-topic\/debt-and-consumer-rights\/energy-contracts\/\">questions<\/a>\u00a0sur les contrats d&#8217;\u00e9nergie.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","legal-topic":[42143,42172,42174],"class_list":["post-1171701","questions","type-questions","status-publish","hentry","legal-topic-debt-and-consumer-rights","legal-topic-door-door-sales","legal-topic-problems-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>J&#039;ai command\u00e9 quelque chose \u00e0 un vendeur itin\u00e9rant, mais je ne l&#039;ai pas re\u00e7u. 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