{"id":1171743,"date":"2018-06-22T09:32:05","date_gmt":"2018-06-22T13:32:05","guid":{"rendered":""},"modified":"2021-12-13T10:56:40","modified_gmt":"2021-12-13T15:56:40","slug":"jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre","status":"publish","type":"questions","link":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/","title":{"rendered":"J&#8217;ai pass\u00e9 une commande par la poste. Puis-je l&#8217;annuler ou \u00eatre rembours\u00e9?"},"content":{"rendered":"<p>Les entreprises qui acceptent des commandes postales de marchandises ou de services doivent respecter certaines r\u00e8gles. Sinon, la loi vous permet, dans certains cas, d&#8217;annuler votre commande.<\/p>\n<p>Ces r\u00e8gles ne s&#8217;appliquent toutefois que si le prix total est sup\u00e9rieur \u00e0 50\u00a0$, avant taxes, et que si la commande est pass\u00e9e par un acheteur ontarien ou accept\u00e9e par un vendeur \u00e9tabli en Ontario.<\/p>\n<p>Les r\u00e8gles visent l&#8217;entente que vous avez conclue avec le vendeur. Vous n&#8217;avez peut-\u00eatre pas sign\u00e9 un accord ou un contrat au sens propre lorsque vous avez pass\u00e9 votre commande, mais selon la loi, vous avez tout de m\u00eame conclu une entente avec le vendeur.<\/p>\n<p>G\u00e9n\u00e9ralement, l&#8217;entente est scell\u00e9e lorsque le vendeur exp\u00e9die la marchandise, vous la facture ou fait quoi que ce soit d&#8217;autre qui d\u00e9montre qu&#8217;il a accept\u00e9 votre commande.<\/p>\n<h3>R\u00e8gles touchant les commandes postales<\/h3>\n<p>Voici quelques-unes des r\u00e8gles principales que doivent respecter les vendeurs lorsqu&#8217;ils acceptent des commandes postales\u00a0:<\/p>\n<ul>\n<li>Avant la conclusion de l&#8217;entente, le vendeur doit fournir \u00e0 l&#8217;acheteur de l&#8217;<strong>information d\u00e9taill\u00e9e<\/strong><strong>,<\/strong> notamment qui il est, le produit ou le service vendu, la date de livraison ou de prestation et le montant \u00e0 payer.<\/li>\n<li>Le vendeur doit remettre \u00e0 l&#8217;acheteur une <strong>copie de l&#8217;entente<\/strong> contenant toute l&#8217;information n\u00e9cessaire dans les <strong>30\u00a0jours<\/strong> suivant la facturation du produit ou du service, ou dans les <strong>60\u00a0jours<\/strong> suivant la conclusion de l&#8217;entente, selon le premier de ces \u00e9v\u00e9nements.<\/li>\n<li>Le vendeur ne doit pas avoir plus de <strong>30\u00a0jours<\/strong> de retard dans la livraison du produit ou le d\u00e9but de la prestation des services.<\/li>\n<li>Le vendeur ne peut pas utiliser de <strong>\u00ab\u00a0pratiques d\u00e9loyales\u00a0\u00bb<\/strong> pour convaincre l&#8217;acheteur d&#8217;acqu\u00e9rir un produit ou un service, y compris faire de fausses d\u00e9clarations, ou tirer un avantage indu de la situation de l&#8217;acheteur.<\/li>\n<\/ul>\n<p>Vous pourriez aussi avoir des droits juridiques, en plus de ce que pr\u00e9voient ces r\u00e8gles. Par exemple, vous pourriez avoir le droit de poursuivre le vendeur si la marchandise re\u00e7ue est de tr\u00e8s mauvaise qualit\u00e9 ou nettement diff\u00e9rente de ce que vous deviez obtenir. Pour en savoir plus, consultez l&#8217;\u00e9tape\u00a05.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","legal-topic":[42143,42491],"class_list":["post-1171743","questions","type-questions","status-publish","hentry","legal-topic-debt-and-consumer-rights","legal-topic-buying-goods-and-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>J&#039;ai pass\u00e9 une commande par la poste. Puis-je l&#039;annuler ou \u00eatre rembours\u00e9? - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Les entreprises qui acceptent des commandes postales de marchandises ou de services doivent respecter certaines r\u00e8gles. Sinon, la loi vous permet, dans\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"J&#039;ai pass\u00e9 une commande par la poste. Puis-je l&#039;annuler ou \u00eatre rembours\u00e9? - Justice pas-\u00e0-pas\" \/>\n<meta property=\"og:description\" content=\"Les entreprises qui acceptent des commandes postales de marchandises ou de services doivent respecter certaines r\u00e8gles. Sinon, la loi vous permet, dans\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/\" \/>\n<meta property=\"og:site_name\" content=\"Justice pas-\u00e0-pas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CLEOLegalRights\/\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-13T15:56:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Steps-to-Justice-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CLEOLegalRights\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/\",\"name\":\"J'ai pass\u00e9 une commande par la poste. Puis-je l'annuler ou \u00eatre rembours\u00e9? - Justice pas-\u00e0-pas\",\"isPartOf\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#website\"},\"datePublished\":\"2018-06-22T13:32:05+00:00\",\"dateModified\":\"2021-12-13T15:56:40+00:00\",\"description\":\"Les entreprises qui acceptent des commandes postales de marchandises ou de services doivent respecter certaines r\u00e8gles. Sinon, la loi vous permet, dans\",\"breadcrumb\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/stepstojustice.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Questions\",\"item\":\"https:\/\/stepstojustice.ca\/fr\/questions\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"J&#8217;ai pass\u00e9 une commande par la poste. Puis-je l&#8217;annuler ou \u00eatre rembours\u00e9?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#website\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/\",\"name\":\"Justice pas-\u00e0-pas\",\"description\":\"Step-by-step information about legal problems\",\"publisher\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stepstojustice.ca\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#organization\",\"name\":\"Justice pas-\u00e0-pas\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png\",\"contentUrl\":\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png\",\"width\":1000,\"height\":146,\"caption\":\"Justice pas-\u00e0-pas\"},\"image\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CLEOLegalRights\/\",\"https:\/\/x.com\/CLEOLegalRights\",\"https:\/\/www.instagram.com\/communitylegaleducationon\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"J'ai pass\u00e9 une commande par la poste. Puis-je l'annuler ou \u00eatre rembours\u00e9? - Justice pas-\u00e0-pas","description":"Les entreprises qui acceptent des commandes postales de marchandises ou de services doivent respecter certaines r\u00e8gles. Sinon, la loi vous permet, dans","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/","og_locale":"fr_FR","og_type":"article","og_title":"J'ai pass\u00e9 une commande par la poste. Puis-je l'annuler ou \u00eatre rembours\u00e9? - Justice pas-\u00e0-pas","og_description":"Les entreprises qui acceptent des commandes postales de marchandises ou de services doivent respecter certaines r\u00e8gles. Sinon, la loi vous permet, dans","og_url":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/","og_site_name":"Justice pas-\u00e0-pas","article_publisher":"https:\/\/www.facebook.com\/CLEOLegalRights\/","article_modified_time":"2021-12-13T15:56:40+00:00","og_image":[{"width":1200,"height":650,"url":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Steps-to-Justice-logo.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CLEOLegalRights","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/","url":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/","name":"J'ai pass\u00e9 une commande par la poste. Puis-je l'annuler ou \u00eatre rembours\u00e9? - Justice pas-\u00e0-pas","isPartOf":{"@id":"https:\/\/stepstojustice.ca\/fr\/#website"},"datePublished":"2018-06-22T13:32:05+00:00","dateModified":"2021-12-13T15:56:40+00:00","description":"Les entreprises qui acceptent des commandes postales de marchandises ou de services doivent respecter certaines r\u00e8gles. Sinon, la loi vous permet, dans","breadcrumb":{"@id":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/stepstojustice.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Questions","item":"https:\/\/stepstojustice.ca\/fr\/questions\/"},{"@type":"ListItem","position":3,"name":"J&#8217;ai pass\u00e9 une commande par la poste. Puis-je l&#8217;annuler ou \u00eatre rembours\u00e9?"}]},{"@type":"WebSite","@id":"https:\/\/stepstojustice.ca\/fr\/#website","url":"https:\/\/stepstojustice.ca\/fr\/","name":"Justice pas-\u00e0-pas","description":"Step-by-step information about legal problems","publisher":{"@id":"https:\/\/stepstojustice.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stepstojustice.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/stepstojustice.ca\/fr\/#organization","name":"Justice pas-\u00e0-pas","url":"https:\/\/stepstojustice.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png","contentUrl":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png","width":1000,"height":146,"caption":"Justice pas-\u00e0-pas"},"image":{"@id":"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CLEOLegalRights\/","https:\/\/x.com\/CLEOLegalRights","https:\/\/www.instagram.com\/communitylegaleducationon\/"]}]}},"meta_box":{"date_fg19r358tw7":"2021-12-09","date_sgrhr9fx3j":"2018-07-24 00:00:00","text_qgvph2rt54":"","text_mb2unyqw82h":"","text_z4722ywvha":"","textarea_i237k2mg4u":"FW: updated December 9, 2021","date_mvzg7sr921":"","textarea_0ej69ng0xn48":"","file_1s3spou4tld":[{"icon":"<img width=\"48\" height=\"64\" src=\"https:\/\/stepstojustice.ca\/wp-includes\/images\/media\/document.png\" alt=\"\">","name":"1%20I%20bought%20something%20by%20mail%20order.%20Can%20I%20cancel%20my%20order%20or%20get%20my%20money%20back%20template_FR.docx","path":"\/home\/stepstojustice\/public_html\/system\/files\/1%20I%20bought%20something%20by%20mail%20order.%20Can%20I%20cancel%20my%20order%20or%20get%20my%20money%20back%20template_FR.docx","url":"https:\/\/stepstojustice.ca\/system\/files\/1%20I%20bought%20something%20by%20mail%20order.%20Can%20I%20cancel%20my%20order%20or%20get%20my%20money%20back%20template_FR.docx","title":"1%20I%20bought%20something%20by%20mail%20order.%20Can%20I%20cancel%20my%20order%20or%20get%20my%20money%20back%20template_FR","edit_link":""}],"text_0iky8vwgh18v":"marianne.stephens","date_e0vrot0tvds":"2018-06-22 09:32:05 -0400","text_y2tadrpr98":"Edited by marianne.stephens.","number_98lw0j89q05":"1757","post_0glwwksj820p":[1171742,1171741,1171707],"questions_to_resources_to":["1239138","1186744","1181975"],"questions_to_guided_pathways_to":[],"questions_to_alerts_to":[],"questions_to_steps_to":["1176997","1176998","1176999","1177016","1176889"]},"_links":{"self":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/questions\/1171743","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/questions"}],"about":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/types\/questions"}],"author":[{"embeddable":true,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":2,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/questions\/1171743\/revisions"}],"predecessor-version":[{"id":1228646,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/questions\/1171743\/revisions\/1228646"}],"wp:attachment":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/media?parent=1171743"}],"wp:term":[{"taxonomy":"legal-topic","embeddable":true,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/legal-topic?post=1171743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}