{"id":1204852,"date":"2021-06-15T10:51:20","date_gmt":"2021-06-15T14:51:20","guid":{"rendered":"https:\/\/stepstojustice.ca\/?post_type=questions&p=1204852"},"modified":"2024-10-25T14:00:00","modified_gmt":"2024-10-25T18:00:00","slug":"quels-sont-mes-droits-concernant-les-services-de-sante-en-francais","status":"publish","type":"questions","link":"https:\/\/stepstojustice.ca\/fr\/questions\/french-language-rights\/quels-sont-mes-droits-concernant-les-services-de-sante-en-francais\/","title":{"rendered":"Quels sont mes droits concernant les services de sant\u00e9 en fran\u00e7ais?"},"content":{"rendered":"

En Ontario, les h\u00f4pitaux et les organismes de sant\u00e9 ne sont pas oblig\u00e9s de fournir des services en fran\u00e7ais. Mais certains h\u00f4pitaux, foyers de soins de longue dur\u00e9e et autres organismes de sant\u00e9 offrent tous leurs services en fran\u00e7ais et en anglais parce qu’ils ont demand\u00e9 \u00e0 \u00eatre des \u00ab organismes d\u00e9sign\u00e9s \u00bb.<\/p>\n

D’autres n’ont qu’une d\u00e9signation partielle, c’est-\u00e0-dire qu’ils n’offrent qu’une partie de leurs services dans les deux langues. Par exemple, un h\u00f4pital pourrait offrir des services administratifs et d’urgence en fran\u00e7ais et en anglais, mais pas d’autres, comme la physioth\u00e9rapie.<\/p>\n

Dans un h\u00f4pital ou un organisme d\u00e9sign\u00e9, tous les services en fran\u00e7ais doivent \u00eatre fournis par une personne qui ma\u00eetrise bien la langue. Dans ceux qui n’ont qu’une d\u00e9signation partielle, seuls les services offerts en fran\u00e7ais doivent l’\u00eatre.<\/p>\n

Pour savoir si l’h\u00f4pital ou l’organisme de sant\u00e9 pr\u00e8s de chez vous propose des services en fran\u00e7ais, consultez cette liste<\/a>.<\/p>\n

Gouvernement provincial<\/h3>\n

T\u00e9l\u00e9sant\u00e9 Ontario et Acc\u00e8s Soins doivent vous servir en fran\u00e7ais; c’est votre droit. Ces services rel\u00e8vent du minist\u00e8re de la Sant\u00e9 et du minist\u00e8re des Services \u00e0 l’enfance et des Services sociaux et communautaires.<\/p>\n

Pour parler ou demander des conseils \u00e0 un infirmier autoris\u00e9, appelez T\u00e9l\u00e9sant\u00e9 Ontario<\/a>. Ce service gratuit et confidentiel est accessible en fran\u00e7ais et en anglais, 24 heures sur 24, 7 jours sur 7.<\/p>\n

Si vous n’avez pas de m\u00e9decin de famille ou d’infirmer praticien, vous pouvez demander qu’on vous en attribue un en ligne sur le site d’Acc\u00e8s Soins<\/a>. Vous recevrez les coordonn\u00e9es d’un m\u00e9decin ou d’un infirmier praticien de votre r\u00e9gion qui accepte de nouveaux patients.<\/p>\n

Sant\u00e9 \u00e0 domicile Ontario<\/h3>\n

L’Ontario compte 14 bureaux de Sant\u00e9 \u00e0 domicile Ontario<\/a> qui g\u00e8rent les services de sant\u00e9 locaux. Chaque bureau a un coordonnateur ou une coordonnatrice des services en fran\u00e7ais; cette personne saura vous dire o\u00f9 vous pourrez \u00eatre servi dans cette langue. \u00c0 l’avenir, la prestation de ces services rel\u00e8vera des fournisseurs de services de sant\u00e9.<\/p>\n

Plaintes<\/h3>\n

Si un h\u00f4pital public, un foyer de soins de longue dur\u00e9e ou un service de soutien \u00e0 domicile et en milieu communautaire coordonn\u00e9 par Sant\u00e9 \u00e0 domicile Ontario ne vous sert pas en fran\u00e7ais, parlez-en aux responsables. S’ils ne peuvent pas r\u00e9soudre le probl\u00e8me, vous pouvez porter plainte \u00e0 l’ombudsman des patients<\/a>.<\/p>\n

Si vous n’obtenez pas de services en fran\u00e7ais d’un organisme d\u00e9sign\u00e9 ou si les services ne r\u00e9pondent pas \u00e0 vos besoins, vous pouvez d\u00e9poser une plainte \u00e0 l’Unit\u00e9 des services en fran\u00e7ais de l’Ombudsman de l’Ontario<\/a>. Les plaintes sont confidentielles et peuvent \u00eatre faites en ligne, en personne ou par courriel, t\u00e9l\u00e9phone.<\/p>\n","protected":false},"author":6,"featured_media":0,"template":"","legal-topic":[42575,43990],"class_list":["post-1204852","questions","type-questions","status-publish","hentry","legal-topic-french-language-rights","legal-topic-health-care"],"yoast_head":"\nQuels sont mes droits concernant les services de sant\u00e9 en fran\u00e7ais? - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"En Ontario, les h\u00f4pitaux et les organismes de sant\u00e9 ne sont pas oblig\u00e9s de fournir des services en fran\u00e7ais. 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