{"id":1239138,"date":"2022-05-02T16:43:07","date_gmt":"2022-05-02T20:43:07","guid":{"rendered":"https:\/\/stepstojustice.ca\/?post_type=resource&#038;p=1239138"},"modified":"2025-04-16T13:33:28","modified_gmt":"2025-04-16T17:33:28","slug":"rediger-une-plainte-en-matiere-de-consommation","status":"publish","type":"resource","link":"https:\/\/stepstojustice.ca\/fr\/resource\/rediger-une-plainte-en-matiere-de-consommation\/","title":{"rendered":"R\u00e9diger une plainte en mati\u00e8re de consommation"},"content":{"rendered":"<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-1239137\"><form id=\"wpforms-form-1239137\" class=\"wpforms-validate wpforms-form\" data-formid=\"1239137\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/resource\/1239138\/\" data-token=\"045e38c5f3e76f0fad33a341bfbad446\" data-token-time=\"1779119800\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-page-indicator connector\" data-indicator=\"connector\" data-indicator-color=\"#f99b1c\" data-scroll=\"1\"><div class=\"wpforms-page-indicator-page active wpforms-page-indicator-page-1\" style=\"width:16.666666666667%;\"><span class=\"wpforms-page-indicator-page-number\" style=\"background-color:#f99b1c\">1<span class=\"wpforms-page-indicator-page-triangle\" style=\"border-top-color:#f99b1c\"><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Renseignements g\u00e9n\u00e9raux<\/span><\/div><div class=\"wpforms-page-indicator-page  wpforms-page-indicator-page-2\" style=\"width:16.666666666667%;\"><span class=\"wpforms-page-indicator-page-number\">2<span class=\"wpforms-page-indicator-page-triangle\"><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Renseignements \u00e0 votre sujet<\/span><\/div><div class=\"wpforms-page-indicator-page  wpforms-page-indicator-page-3\" style=\"width:16.666666666667%;\"><span class=\"wpforms-page-indicator-page-number\">3<span class=\"wpforms-page-indicator-page-triangle\"><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Renseignements sur l\u2019entreprise<\/span><\/div><div class=\"wpforms-page-indicator-page  wpforms-page-indicator-page-4\" style=\"width:16.666666666667%;\"><span class=\"wpforms-page-indicator-page-number\">4<span class=\"wpforms-page-indicator-page-triangle\"><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Probl\u00e8mes avec le produit ou le service<\/span><\/div><div class=\"wpforms-page-indicator-page  wpforms-page-indicator-page-5\" style=\"width:16.666666666667%;\"><span class=\"wpforms-page-indicator-page-number\">5<span class=\"wpforms-page-indicator-page-triangle\"><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Attentes envers l\u2019entreprise<\/span><\/div><div class=\"wpforms-page-indicator-page  wpforms-page-indicator-page-6\" style=\"width:16.666666666667%;\"><span class=\"wpforms-page-indicator-page-number\">6<span class=\"wpforms-page-indicator-page-triangle\"><\/span><\/span><span class=\"wpforms-page-indicator-page-title\">Obtenir la lettre de plainte \u00e0 titre de consommateur<\/span><\/div><\/div><div class=\"wpforms-field-container\"><div class=\"wpforms-page wpforms-page-1 \" data-page=\"1\"><div id=\"wpforms-1239137-field_7-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"7\"><\/div><div id=\"wpforms-1239137-field_9-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"9\"><div id=\"wpforms-1239137-field_9\"><h2>Mode d\u2019emploi de l\u2019outil<\/h2>\r\n<p>Si vous avez achet\u00e9 un produit ou service d\u2019une entreprise et que vous n\u2019\u00eates pas satisfait, la <strong>premi\u00e8re chose \u00e0 faire est de lui envoyer une lettre<\/strong>.<\/p> \r\n\r\n<p>Cet outil permet de g\u00e9n\u00e9rer une lettre de plainte que vous pouvez envoyer \u00e0 l\u2019entreprise. Apr\u00e8s avoir r\u00e9pondu \u00e0 une s\u00e9rie de questions, vous recevrez la lettre par courriel.<\/p>\r\n\r\n<h2>\u00c0 qui s\u2019adresse l\u2019outil<\/h2>\r\n\r\n<p>Dans la plupart des cas, les m\u00eames r\u00e8gles s\u2019appliquent que vous achetiez le produit ou le service en magasin, <a href=\"https:\/\/stepstojustice.ca\/fr\/legal-topic\/debt-and-consumer-rights\/door-door-sales\/\" target=\"_blank\" rel=\"noopener\">aupr\u00e8s d\u2019un vendeur itin\u00e9rant<\/a>, <a href=\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-en-ligne-puis-je-lannuler-ou\/\" target=\"_blank\" rel=\"noopener\">en ligne<\/a>, <a href=\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-telephone-puis-je-lannuler-ou-etre\/\" target=\"_blank\" rel=\"noopener\">par t\u00e9l\u00e9phone<\/a> ou <a href=\"https:\/\/stepstojustice.ca\/fr\/questions\/debt-and-consumer-rights\/jai-passe-une-commande-par-la-poste-puis-je-lannuler-ou-etre\/\" target=\"_blank\" rel=\"noopener\">par la poste<\/a>.<\/p>\r\n\r\n<p>Par exemple, vous pourriez avoir un probl\u00e8me avec une voiture usag\u00e9e, les r\u00e9parations d\u2019une voiture, des travaux d\u2019entretien ou de r\u00e9paration de votre domicile, un appareil ou un v\u00eatement achet\u00e9 en ligne.<\/p>\r\n\r\n<p>Apr\u00e8s l\u2019envoi de votre lettre, si l\u2019entreprise ne r\u00e8gle pas le probl\u00e8me, vous pouvez porter plainte au <a href=\"https:\/\/www.ontario.ca\/fr\/page\/deposer-une-plainte-titre-de-consommateur\" target=\"_blank\">minist\u00e8re des Services au public et aux entreprises<\/a>. Vous disposez de <strong>2 ans<\/strong> pour faire votre plainte \u00e0 partir de la date o\u00f9 vous avez achet\u00e9 le produit ou le service.<\/p>\r\n\r\n<p><strong>Remarque :<\/strong> Il vaut mieux d\u00e9poser votre plainte aupr\u00e8s du Minist\u00e8re dans les <strong>6 mois<\/strong> suivant l\u2019achat du produit ou du service. Ainsi, si le Minist\u00e8re ne peut pas vous aider, vous aurez le temps de <a href=\"https:\/\/stepstojustice.ca\/fr\/questions\/tribunals-and-courts\/comment-puis-je-intenter-une-poursuite-devant-la-cour-des-petites\/\">d\u00e9poser une demande \u00e0 la Cour des petites cr\u00e9ances<\/a>. Vous disposez de <strong>2 ans<\/strong> pour le faire.<\/p>  \r\n\r\n<h2>Avant de commencer<\/h2>\r\n<p>Pour utiliser l\u2019outil, vous avez besoin :<ul>\r\n<li>d\u2019une adresse courriel;<\/li>\r\n<li>du nom de l\u2019entreprise vis\u00e9e par votre plainte;<\/li>\r\n<li>de l\u2019adresse postale ou courriel de l\u2019entreprise;<\/li>\r\n<li>d\u2019information sur le produit ou service que vous avez achet\u00e9, y compris des documents comme des photos ou des re\u00e7us.<\/li><\/ul>\r\n\r\n<\/p><p>Justice pas-\u00e0-pas fournit de plus <a href=\"https:\/\/stepstojustice.ca\/fr\/legal-topic\/debt-and-consumer-rights\/\">amples renseignements sur les droits des consommateurs<\/a>.<\/p>\r\n\r\n<p><strong>CLEO ne conserve pas vos renseignements personnels.<\/strong><\/p><\/div><\/div><div id=\"wpforms-1239137-field_6-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"6\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"1\" data-formid=\"1239137\" disabled>Suivant<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-2  \" data-page=\"2\" style=\"display:none;\"><div id=\"wpforms-1239137-field_35-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"35\"><h3 id=\"wpforms-1239137-field_35\">Renseignements \u00e0 votre sujet<\/h3><\/div><div id=\"wpforms-1239137-field_72-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"72\"><div id=\"wpforms-1239137-field_72\"><p>Les champs marqu\u00e9s d\u2019un ast\u00e9risque <span class=\"wpforms-required-label\"><strong>*<\/strong><\/span> sont obligatoires.<\/p><\/div><\/div><div id=\"wpforms-1239137-field_10-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"10\"><label class=\"wpforms-field-label\">Mon nom <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-1239137-field_10\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][10][first]\" required><label for=\"wpforms-1239137-field_10\" class=\"wpforms-field-sublabel after\">Pr\u00e9nom<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1239137-field_10-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][10][last]\" required><label for=\"wpforms-1239137-field_10-last\" class=\"wpforms-field-sublabel after\">Nom de famille<\/label><\/div><\/div><\/div><div id=\"wpforms-1239137-field_11-container\" class=\"wpforms-field wpforms-field-address\" data-field-id=\"11\"><label class=\"wpforms-field-label\">Mon adresse <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div ><input type=\"text\" id=\"wpforms-1239137-field_11\" class=\"wpforms-field-address-address1 wpforms-field-required\" name=\"wpforms[fields][11][address1]\" required><label for=\"wpforms-1239137-field_11\" class=\"wpforms-field-sublabel after\">Adresse \u2013 Ligne 1<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-medium\"><div ><input type=\"text\" id=\"wpforms-1239137-field_11-address2\" class=\"wpforms-field-address-address2\" name=\"wpforms[fields][11][address2]\" ><label for=\"wpforms-1239137-field_11-address2\" class=\"wpforms-field-sublabel after\">Adresse \u2013 Ligne 2<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-1239137-field_11-city\" class=\"wpforms-field-address-city wpforms-field-required\" name=\"wpforms[fields][11][city]\" required><label for=\"wpforms-1239137-field_11-city\" class=\"wpforms-field-sublabel after\">Ville ou municipalit\u00e9<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1239137-field_11-state\" class=\"wpforms-field-address-state wpforms-field-required\" name=\"wpforms[fields][11][state]\" value=\"Ontario\" required><label for=\"wpforms-1239137-field_11-state\" class=\"wpforms-field-sublabel after\">Province<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-1239137-field_11-postal\" class=\"wpforms-field-address-postal wpforms-field-required wpforms-masked-input\" data-inputmask-mask=\"A9A 9A9\" data-inputmask-greedy=\"false\" data-rule-empty-blanks=\"1\" name=\"wpforms[fields][11][postal]\" required><label for=\"wpforms-1239137-field_11-postal\" class=\"wpforms-field-sublabel after\">Code postal<\/label><\/div><\/div><\/div><div id=\"wpforms-1239137-field_68-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"68\"><label class=\"wpforms-field-label\">Mon adresse courriel <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"email\" id=\"wpforms-1239137-field_68\" class=\"wpforms-field-required wpforms-field-email-primary\" name=\"wpforms[fields][68][primary]\" spellcheck=\"false\" required><label for=\"wpforms-1239137-field_68\" class=\"wpforms-field-sublabel after\">Courriel<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"email\" id=\"wpforms-1239137-field_68-secondary\" class=\"wpforms-field-email-secondary wpforms-field-required\" data-rule-confirm=\"#wpforms-1239137-field_68\" name=\"wpforms[fields][68][secondary]\" spellcheck=\"false\" required><label for=\"wpforms-1239137-field_68-secondary\" class=\"wpforms-field-sublabel after\">Confirmez votre courriel<\/label><\/div><\/div><\/div><div id=\"wpforms-1239137-field_74-container\" class=\"wpforms-field wpforms-field-signature\" data-field-id=\"74\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_74\">Ma signature (instructions ci-dessous)<\/label><input type=\"text\" id=\"wpforms-1239137-field_74\" class=\"wpforms-signature-input wpforms-screen-reader-element\" data-is-wrapped-field=\"1\" name=\"wpforms[fields][74]\" autocomplete=\"off\" ><div class=\"wpforms-signature-wrap wpforms-field-large\"><canvas class=\"wpforms-signature-canvas\" id=\"wpforms-1239137-field_74-signature\" data-color=\"#000000\"><\/canvas><div class=\"wpforms-signature-clear\" title=\"Clear Signature\" tabindex=\"0\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1em\" height=\"1em\" preserveAspectRatio=\"xMidYMid meet\" viewBox=\"0 0 1536 1536\">\n\t\t\t\t\t<path fill=\"var( --wpforms-field-text-color, rgba(0, 0, 0, 0.25) )\" d=\"M1149 994q0-26-19-45L949 768l181-181q19-19 19-45q0-27-19-46l-90-90q-19-19-46-19q-26 0-45 19L768 587L587 406q-19-19-45-19q-27 0-46 19l-90 90q-19 19-19 46q0 26 19 45l181 181l-181 181q-19 19-19 45q0 27 19 46l90 90q19 19 46 19q26 0 45-19l181-181l181 181q19 19 45 19q27 0 46-19l90-90q19-19 19-46zm387-226q0 209-103 385.5T1153.5 1433T768 1536t-385.5-103T103 1153.5T0 768t103-385.5T382.5 103T768 0t385.5 103T1433 382.5T1536 768z\"\/>\n\t\t\t\t<\/svg>\n\t\t\t\t<div class=\"wpforms-signature-clear-caption\">Clear Signature<\/div>\n\t\t\t<\/div><\/div><\/div><div id=\"wpforms-1239137-field_75-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"75\"><div id=\"wpforms-1239137-field_75\"><div class=\"box\">\r\n\t<h4>Ajout de votre signature<\/h4>\r\n\t<p>Vous pouvez ajouter votre signature maintenant ou lorsque vous recevrez la lettre par courriel. Si vous attendez, vous devrez imprimer la lettre et la signer avant de l\u2019envoyer.<\/p>\r\n\t<p>Vous pouvez signer avec votre souris si vous utilisez un ordinateur, ou avec votre doigt sur un appareil \u00e0 \u00e9cran tactile, comme un t\u00e9l\u00e9phone ou une tablette.<\/p>\r\n\t<p>Pour refaire votre signature, cliquez sur le X en haut \u00e0 droite de la case.<\/p>\r\n<\/div><\/div><\/div><div id=\"wpforms-1239137-field_13-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"13\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"2\" data-formid=\"1239137\" disabled>Pr\u00e9c\u00e9dent<\/button><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"2\" data-formid=\"1239137\" disabled>Suivant<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-3  \" data-page=\"3\" style=\"display:none;\"><div id=\"wpforms-1239137-field_36-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"36\"><h3 id=\"wpforms-1239137-field_36\">Renseignements sur l\u2019entreprise<\/h3><\/div><div id=\"wpforms-1239137-field_18-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_18\">Nom de l\u2019entreprise <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1239137-field_18\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][18]\" required><\/div><div id=\"wpforms-1239137-field_19-container\" class=\"wpforms-field wpforms-field-address\" data-field-id=\"19\"><label class=\"wpforms-field-label\">Adresse de l\u2019entreprise<\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div ><input type=\"text\" id=\"wpforms-1239137-field_19\" class=\"wpforms-field-address-address1\" name=\"wpforms[fields][19][address1]\" ><label for=\"wpforms-1239137-field_19\" class=\"wpforms-field-sublabel after\">Adresse \u2013 Ligne 1<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-medium\"><div ><input type=\"text\" id=\"wpforms-1239137-field_19-address2\" class=\"wpforms-field-address-address2\" name=\"wpforms[fields][19][address2]\" ><label for=\"wpforms-1239137-field_19-address2\" class=\"wpforms-field-sublabel after\">Adresse \u2013 Ligne 2<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-1239137-field_19-city\" class=\"wpforms-field-address-city\" name=\"wpforms[fields][19][city]\" ><label for=\"wpforms-1239137-field_19-city\" class=\"wpforms-field-sublabel after\">Ville ou municipalit\u00e9<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-1239137-field_19-state\" class=\"wpforms-field-address-state\" name=\"wpforms[fields][19][state]\" value=\"Ontario\" ><label for=\"wpforms-1239137-field_19-state\" class=\"wpforms-field-sublabel after\">Province<\/label><\/div><\/div><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-one-half wpforms-first\"><input type=\"text\" id=\"wpforms-1239137-field_19-postal\" class=\"wpforms-field-address-postal wpforms-masked-input\" data-inputmask-mask=\"A9A 9A9\" data-inputmask-greedy=\"false\" data-rule-empty-blanks=\"1\" name=\"wpforms[fields][19][postal]\" ><label for=\"wpforms-1239137-field_19-postal\" class=\"wpforms-field-sublabel after\">Code postal<\/label><\/div><\/div><\/div><div id=\"wpforms-1239137-field_40-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"40\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_40\">Adresse courriel de l\u2019entreprise<\/label><input type=\"email\" id=\"wpforms-1239137-field_40\" class=\"wpforms-field-medium\" name=\"wpforms[fields][40]\" spellcheck=\"false\" ><\/div><div id=\"wpforms-1239137-field_67-container\" class=\"wpforms-field wpforms-field-url\" data-field-id=\"67\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_67\">Site Web de l\u2019entreprise<\/label><input type=\"url\" id=\"wpforms-1239137-field_67\" class=\"wpforms-field-medium\" name=\"wpforms[fields][67]\" ><\/div><div id=\"wpforms-1239137-field_14-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"14\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"3\" data-formid=\"1239137\" disabled>Pr\u00e9c\u00e9dent<\/button><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"3\" data-formid=\"1239137\" disabled>Suivant<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-4  \" data-page=\"4\" style=\"display:none;\"><div id=\"wpforms-1239137-field_37-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"37\"><h3 id=\"wpforms-1239137-field_37\">Probl\u00e8mes avec le produit ou le service<\/h3><\/div><div id=\"wpforms-1239137-field_20-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_20\">Inscrivez la date o\u00f9 vous avez achet\u00e9 le produit ou le service <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1239137-field_20\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-small\" data-date-format=\"j F Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][20][date]\" required><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1239137-field_21-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"21\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_21\">Indiquez le nom du produit ou du service vis\u00e9 par votre plainte <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1239137-field_21\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][21]\" required><\/div><div id=\"wpforms-1239137-field_22-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_22\">Inscrivez le montant que vous avez pay\u00e9 pour le produit ou le service <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1239137-field_22\" class=\"wpforms-field-small wpforms-field-required\" name=\"wpforms[fields][22]\" required><\/div><div id=\"wpforms-1239137-field_26-container\" class=\"wpforms-field wpforms-field-radio wpforms-conditional-trigger\" data-field-id=\"26\"><label class=\"wpforms-field-label\">Choisissez l\u2019une des options suivantes :  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-1239137-field_26\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-1239137-field_26_1\" name=\"wpforms[fields][26]\" value=\"Nom de la personne qui vous a vendu le produit ou le service\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1239137-field_26_1\">Nom de la personne qui vous a vendu le produit ou le service<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-1239137-field_26_2\" name=\"wpforms[fields][26]\" value=\"Je ne connais pas le nom de la personne\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1239137-field_26_2\">Je ne connais pas le nom de la personne<\/label><\/li><\/ul><\/div><div id=\"wpforms-1239137-field_27-container\" class=\"wpforms-field wpforms-field-text wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"27\" style=\"display:none;\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_27\">Son nom <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-1239137-field_27\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][27]\" required><\/div><div id=\"wpforms-1239137-field_28-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"28\"><label class=\"wpforms-field-label\">S\u00e9lectionnez les motifs de votre plainte concernant l\u2019entreprise. (Vous pouvez choisir plusieurs options. Voir les d\u00e9finitions ci-dessous.)  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-1239137-field_28\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-1239137-field_28_1\" name=\"wpforms[fields][28][]\" value=\"- Assertion fausse, trompeuse ou mensong\u00e8re\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1239137-field_28_1\">- Assertion fausse, trompeuse ou mensong\u00e8re<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-1239137-field_28_2\" name=\"wpforms[fields][28][]\" value=\"- Assertion abusive\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1239137-field_28_2\">- Assertion abusive<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-1239137-field_28_3\" name=\"wpforms[fields][28][]\" value=\"- Ren\u00e9gociation du prix de mani\u00e8re inappropri\u00e9e\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-1239137-field_28_3\">- Ren\u00e9gociation du prix de mani\u00e8re inappropri\u00e9e<\/label><\/li><\/ul><\/div><div id=\"wpforms-1239137-field_42-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"42\"><div id=\"wpforms-1239137-field_42\"><div class=\"info-box view2\">\r\n<h4>Motifs de votre plainte<\/h4>\r\n\r\n<p>La Loi sur la protection du consommateur pr\u00e9sente 3 motifs pour porter plainte. Vous pouvez d\u00e9poser une plainte pour un ou plusieurs de ces motifs.<\/p>\r\n\r\n<h5>1. Assertion fausse, trompeuse ou mensong\u00e8re<\/h5>\r\n\r\n<p>S\u00e9lectionnez ce motif si l\u2019entreprise a dit :\r\n<ul>\r\n<li>que le produit ou le service \u00e9tait de meilleure qualit\u00e9 qu\u2019il ne l\u2019\u00e9tait r\u00e9ellement, ou qu\u2019il \u00e9tait neuf alors qu\u2019il \u00e9tait usag\u00e9;<\/li>\r\n<li>que le produit ou le service \u00e9tait disponible alors que ce n\u2019\u00e9tait pas le cas;<\/li>\r\n<li>que des r\u00e9parations \u00e9taient n\u00e9cessaires alors que ce n\u2019\u00e9tait pas le cas;<\/li>\r\n<li>qu\u2019il vous offrait un bon prix alors que ce n\u2019\u00e9tait pas le cas.<\/li>\r\n\t<\/ul><\/p>\r\n\r\n<h5>2. Assertion abusive<\/h5>\r\n<p>S\u00e9lectionnez ce motif si l\u2019entreprise :<ul>\r\n\t<li>ne vous a pas dit quelque chose d\u2019important sur le produit ou le service, ou vous a menti pour que vous l\u2019achetiez;<\/li>\r\n\t<li>vous a mis une pression indue pour vous pousser \u00e0 acheter le produit ou le service;<\/li>\r\n\t<li>aurait d\u00fb se rendre compte que :<\/li><\/ul><ul>\r\n\t<li>vous n\u2019aviez pas les moyens d\u2019acheter le produit ou le service;<\/li>\r\n\t<li>vous n\u2019\u00e9tiez pas capable de comprendre le contrat parce que vous avez un handicap ou de la difficult\u00e9 \u00e0 lire.<\/li><\/ul><\/p>\r\n\r\n<h5>3. Ren\u00e9gociation du prix de mani\u00e8re inappropri\u00e9e<\/h5>\r\n<p>S\u00e9lectionnez ce motif si l\u2019entreprise vous force \u00e0 modifier votre contrat en refusant de vous fournir le produit ou service que vous avez achet\u00e9. Par exemple, une entreprise de d\u00e9m\u00e9nagement pourrait vous obliger \u00e0 payer des frais suppl\u00e9mentaires avant de vous livrer vos biens.<\/p><\/div><\/div><\/div><div id=\"wpforms-1239137-field_29-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"29\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_29\">Indiquez ce que l\u2019entreprise a fait (voir les exemples ci-dessous) <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-1239137-field_29\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][29]\" required><\/textarea><\/div><div id=\"wpforms-1239137-field_57-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"57\"><div id=\"wpforms-1239137-field_57\"><div class=\"info-box view2\">\r\n<h4>Description de ce que l\u2019entreprise a fait<\/h4>\r\n\r\n<p>Faites des phrases compl\u00e8tes. Voici quelques exemples de ce que vous pourriez \u00e9crire :<\/p>\r\n\r\n<p>Le magasin m\u2019a vendu un t\u00e9l\u00e9phone cellulaire en me disant qu\u2019il \u00e9tait neuf, mais quand je l\u2019ai ramen\u00e9 \u00e0 la maison et ai commenc\u00e9 \u00e0 l\u2019utiliser, je me suis rendu compte que c\u2019\u00e9tait un appareil remis \u00e0 neuf.<\/p>\r\n\r\n<p>J\u2019ai amen\u00e9 mon aspirateur pour le faire r\u00e9parer, et vous m\u2019avez dit qu\u2019il fallait remplacer une pi\u00e8ce alors que c\u2019\u00e9tait inutile de le faire parce qu\u2019il n\u2019y avait pas de probl\u00e8me avec cette pi\u00e8ce.<\/p>\r\n\r\n<p>Quand j\u2019ai achet\u00e9 mon nouveau r\u00e9frig\u00e9rateur, le vendeur m\u2019a dit que c\u2019\u00e9tait le mod\u00e8le le plus r\u00e9cent et le mieux cot\u00e9. Mais ce n\u2019\u00e9tait pas vrai : il existe un meilleur mod\u00e8le qui est plus r\u00e9cent, et le vendeur le savait.<\/p><\/div><\/div><\/div><div id=\"wpforms-1239137-field_15-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"15\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"4\" data-formid=\"1239137\" disabled>Pr\u00e9c\u00e9dent<\/button><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"4\" data-formid=\"1239137\" disabled>Suivant<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-5  \" data-page=\"5\" style=\"display:none;\"><div id=\"wpforms-1239137-field_38-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"38\"><h3 id=\"wpforms-1239137-field_38\">Attentes envers l\u2019entreprise<\/h3><\/div><div id=\"wpforms-1239137-field_30-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"30\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_30\">Indiquez comment vous voulez que l\u2019entreprise r\u00e8gle le probl\u00e8me (voir les exemples ci-dessous) <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-1239137-field_30\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][30]\" required><\/textarea><\/div><div id=\"wpforms-1239137-field_48-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"48\"><div id=\"wpforms-1239137-field_48\"><div class=\"info-box view2\">\r\n  <h4>Attentes envers l\u2019entreprise<\/h4>    \r\n<p>Faites des phrases compl\u00e8tes. Dites \u00e0 l\u2019entreprise ce que vous voudriez qu\u2019elle fasse pour r\u00e9gler le probl\u00e8me, par exemple :<ul>\r\n<li>Je veux me faire rembourser au complet ou en partie.<\/li>\r\n<li>Je veux que vous r\u00e9pariez le produit.<\/li>\r\n<li>Je veux que vous remplaciez le produit sans frais.<\/li>\r\n<li>Je veux me faire rembourser pour les r\u00e9parations que j\u2019ai eu \u00e0 faire.<\/li><\/ul><\/p><\/div>\r\n<\/div><\/div><div id=\"wpforms-1239137-field_60-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"60\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_60\">\u00c9num\u00e9rez les documents que vous joindrez \u00e0 votre lettre (voir les directives ci-dessous) <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-1239137-field_60\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][60]\" required><\/textarea><div class=\"wpforms-field-description\">Vous devez inscrire quelque chose dans le champ ci-dessus pour pouvoir passer \u00e0 la page suivante. Vous pourrez toutefois modifier ou supprimer ces renseignements avant d\u2019envoyer votre lettre.<\/div><\/div><div id=\"wpforms-1239137-field_61-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"61\"><div id=\"wpforms-1239137-field_61\"><div class=\"info-box view2\">\r\n<h4>Documents \u00e0 joindre \u00e0 votre lettre<\/h4>\r\n<p>Si vous voulez joindre plusieurs documents, indiquez-en un par ligne. En voici des exemples :<\/p>\r\n<ul><li>Convention d\u2019achat ou contrat<\/li>\r\n<li>Re\u00e7us<\/li>\r\n<li>Photos du produit<\/li>\r\n<li>Ch\u00e8ques annul\u00e9s<\/li>\r\n<li>Photos du probl\u00e8me<\/li><\/ul>\r\n\r\n<p><strong>Conservez des copies de tous les documents que vous envoyez.<\/strong><\/p>\r\n<\/div><\/div><\/div><div id=\"wpforms-1239137-field_33-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"33\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_33\">Inscrivez la date o\u00f9 vous enverrez la lettre <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1239137-field_33\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-small\" data-date-format=\"j F Y\" data-disable-past-dates=\"1\" data-disable-todays-date=\"0\" data-input=\"true\" name=\"wpforms[fields][33][date]\" required><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1239137-field_34-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"34\"><label class=\"wpforms-field-label\" for=\"wpforms-1239137-field_34\">Indiquez la date d\u2019ici laquelle vous souhaitez recevoir une r\u00e9ponse (habituellement 5 \u00e0 7 jours apr\u00e8s l\u2019envoi de la lettre) <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-1239137-field_34\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-small\" data-date-format=\"j F Y\" data-disable-past-dates=\"1\" data-disable-todays-date=\"0\" data-input=\"true\" name=\"wpforms[fields][34][date]\" required><a title=\"Clear Date\" data-clear class=\"wpforms-datepicker-clear\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-1239137-field_16-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"16\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><button class=\"wpforms-page-button wpforms-page-prev\" data-action=\"prev\" data-page=\"5\" data-formid=\"1239137\" disabled>Pr\u00e9c\u00e9dent<\/button><button class=\"wpforms-page-button wpforms-page-next\" data-action=\"next\" data-page=\"5\" data-formid=\"1239137\" disabled>Suivant<\/button><\/div><\/div><\/div><div class=\"wpforms-page wpforms-page-6 last \" data-page=\"6\" style=\"display:none;\"><div id=\"wpforms-1239137-field_39-container\" class=\"wpforms-field wpforms-field-divider\" data-field-id=\"39\"><h3 id=\"wpforms-1239137-field_39\">Obtenir la lettre de plainte \u00e0 titre de consommateur<\/h3><\/div><div id=\"wpforms-1239137-field_45-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"45\"><div id=\"wpforms-1239137-field_45\"><h4>Avant de cliquer sur \u00ab Envoyer \u00bb<\/h4>\r\n<p>Lorsque vous recevrez la lettre par courriel, lisez-la attentivement. Vous pourriez devoir faire quelques changements et ajouter ou enlever des mots.<\/p>\r\n\r\n<p>Vous pouvez ensuite envoyer le courriel \u00e0 l\u2019entreprise. Vous pouvez aussi copier le texte dans un autre logiciel, comme Microsoft Word, pour pr\u00e9parer une lettre que vous enverrez par la poste.<\/p>\r\n<p>Gardez une copie de la lettre et des documents que vous envoyez.<\/p><\/div><\/div><div id=\"wpforms-1239137-field_8-container\" class=\"wpforms-field wpforms-field-pagebreak\" data-field-id=\"8\"><div class=\"wpforms-clear wpforms-pagebreak-left\"><\/div><\/div><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" style=\"display:none;\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"1239137\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/resource\/1239138\/\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-1239137\" class=\"wpforms-submit\" data-alt-text=\"Transmission...\" data-submit-text=\"Envoyer\" aria-live=\"assertive\" value=\"wpforms-submit\">Envoyer<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":2,"featured_media":0,"template":"","produced-by":[43763],"class_list":["post-1239138","resource","type-resource","status-publish","hentry","produced-by-cleo-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9diger une plainte en mati\u00e8re de consommation - Justice pas-\u00e0-pas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/resource\/rediger-une-plainte-en-matiere-de-consommation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" 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