{"id":1175229,"date":"2020-09-28T14:31:15","date_gmt":"2020-09-28T18:31:15","guid":{"rendered":""},"modified":"2020-10-01T11:17:29","modified_gmt":"2020-10-01T11:17:29","slug":"2-communiquez-avec-votre-fournisseur-de-services","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/","title":{"rendered":"2. Communiquez avec votre fournisseur de services"},"content":{"rendered":"<p>Avant de porter plainte \u00e0 la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST), communiquez avec votre fournisseur au sujet de votre probl\u00e8me. Vous pouvez l\u2019appeler, mais nous vous conseillons de lui \u00e9crire. Vous aurez ainsi une preuve \u00e9crite et exacte de ce qui aura \u00e9t\u00e9 dit.<\/p>\n<p>Durant votre appel ou dans votre lettre, vous devrez donner au fournisseur le plus d\u2019information possible, par exemple&nbsp;:<\/p>\n<ul>\n<li>votre num\u00e9ro de compte;<\/li>\n<li>le probl\u00e8me en question;<\/li>\n<li>la solution que vous proposez;<\/li>\n<li>la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse (un d\u00e9lai de trois semaines est consid\u00e9r\u00e9 comme raisonnable).<\/li>\n<\/ul>\n<p>Si vous envoyez une lettre ou un courriel au fournisseur, conservez-en une copie pour vos dossiers.&nbsp;<\/p>\n<p>Si vous parlez au fournisseur et qu\u2019il accepte de <span class=\"no-glossary\">r\u00e9gler<\/span> le probl\u00e8me, prenez en note ce qui s\u2019est dit et ce qu\u2019il vous a promis de faire. C\u2019est important, car si jamais vous portez plainte, vous devrez expliquer les d\u00e9marches que vous avez faites pour trouver vous-m\u00eame une solution.<\/p>\n<p>Vous devriez aussi lui demander une confirmation \u00e9crite. Vous pourrez ainsi mieux vous prot\u00e9ger s\u2019il refuse par la suite de faire ce qu\u2019il avait promis.<\/p>\n<p>Si vous t\u00e9l\u00e9phonez au fournisseur, nous vous conseillons de prendre des notes d\u00e9taill\u00e9es pendant l\u2019appel. C\u2019est important, car si jamais vous d\u00e9posez une plainte officielle, vous devrez expliquer les d\u00e9marches que vous avez faites pour trouver vous-m\u00eame une solution.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1175229","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2. Communiquez avec votre fournisseur de services - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Avant de porter plainte \u00e0 la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST), communiquez avec votre fournisseur au sujet de\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2. Communiquez avec votre fournisseur de services - Justice pas-\u00e0-pas\" \/>\n<meta property=\"og:description\" content=\"Avant de porter plainte \u00e0 la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST), communiquez avec votre fournisseur au sujet de\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/\" \/>\n<meta property=\"og:site_name\" content=\"Justice pas-\u00e0-pas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CLEOLegalRights\/\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-01T11:17:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Steps-to-Justice-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CLEOLegalRights\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/\",\"name\":\"2. Communiquez avec votre fournisseur de services - Justice pas-\u00e0-pas\",\"isPartOf\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#website\"},\"datePublished\":\"-0001-11-30T00:00:00+00:00\",\"dateModified\":\"2020-10-01T11:17:29+00:00\",\"description\":\"Avant de porter plainte \u00e0 la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST), communiquez avec votre fournisseur au sujet de\",\"breadcrumb\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/stepstojustice.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Next steps\",\"item\":\"https:\/\/stepstojustice.ca\/fr\/steps\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"2. Communiquez avec votre fournisseur de services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#website\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/\",\"name\":\"Justice pas-\u00e0-pas\",\"description\":\"Step-by-step information about legal problems\",\"publisher\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stepstojustice.ca\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#organization\",\"name\":\"Justice pas-\u00e0-pas\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png\",\"contentUrl\":\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png\",\"width\":1000,\"height\":146,\"caption\":\"Justice pas-\u00e0-pas\"},\"image\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CLEOLegalRights\/\",\"https:\/\/x.com\/CLEOLegalRights\",\"https:\/\/www.instagram.com\/communitylegaleducationon\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"2. Communiquez avec votre fournisseur de services - Justice pas-\u00e0-pas","description":"Avant de porter plainte \u00e0 la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST), communiquez avec votre fournisseur au sujet de","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/","og_locale":"fr_FR","og_type":"article","og_title":"2. Communiquez avec votre fournisseur de services - Justice pas-\u00e0-pas","og_description":"Avant de porter plainte \u00e0 la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST), communiquez avec votre fournisseur au sujet de","og_url":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/","og_site_name":"Justice pas-\u00e0-pas","article_publisher":"https:\/\/www.facebook.com\/CLEOLegalRights\/","article_modified_time":"2020-10-01T11:17:29+00:00","og_image":[{"width":1200,"height":650,"url":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Steps-to-Justice-logo.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CLEOLegalRights","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/","url":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/","name":"2. Communiquez avec votre fournisseur de services - Justice pas-\u00e0-pas","isPartOf":{"@id":"https:\/\/stepstojustice.ca\/fr\/#website"},"datePublished":"-0001-11-30T00:00:00+00:00","dateModified":"2020-10-01T11:17:29+00:00","description":"Avant de porter plainte \u00e0 la Commission des plaintes relatives aux services de t\u00e9l\u00e9com-t\u00e9l\u00e9vision (CPRST), communiquez avec votre fournisseur au sujet de","breadcrumb":{"@id":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-communiquez-avec-votre-fournisseur-de-services\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/stepstojustice.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Next steps","item":"https:\/\/stepstojustice.ca\/fr\/steps\/"},{"@type":"ListItem","position":3,"name":"2. Communiquez avec votre fournisseur de services"}]},{"@type":"WebSite","@id":"https:\/\/stepstojustice.ca\/fr\/#website","url":"https:\/\/stepstojustice.ca\/fr\/","name":"Justice pas-\u00e0-pas","description":"Step-by-step information about legal problems","publisher":{"@id":"https:\/\/stepstojustice.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stepstojustice.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/stepstojustice.ca\/fr\/#organization","name":"Justice pas-\u00e0-pas","url":"https:\/\/stepstojustice.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png","contentUrl":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png","width":1000,"height":146,"caption":"Justice pas-\u00e0-pas"},"image":{"@id":"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CLEOLegalRights\/","https:\/\/x.com\/CLEOLegalRights","https:\/\/www.instagram.com\/communitylegaleducationon\/"]}]}},"meta_box":{"questions_to_steps_from":["1171389"]},"_links":{"self":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps\/1175229","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps"}],"about":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/types\/steps"}],"author":[{"embeddable":true,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":0,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps\/1175229\/revisions"}],"wp:attachment":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/media?parent=1175229"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}