{"id":1175445,"date":"2018-11-27T16:03:12","date_gmt":"2018-11-27T21:03:12","guid":{"rendered":""},"modified":"2021-08-31T14:34:45","modified_gmt":"2021-08-31T18:34:45","slug":"4-comment-deposer-une-plainte","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/french-language-rights\/4-comment-deposer-une-plainte\/","title":{"rendered":"4. Comment d\u00e9poser une plainte"},"content":{"rendered":"<p>Si vous n&#8217;obtenez pas de services en fran\u00e7ais du gouvernement provincial ou municipal (le cas \u00e9ch\u00e9ant) ou de l&#8217;un de ses <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/loi-sur-les-services-en-fran-ais\/\" target=\"_blank\" rel=\"noopener\">organismes d\u00e9sign\u00e9s<\/a>, ou si le service n&#8217;est pas ad\u00e9quat, vous pouvez <a href=\"\/fr\/resource\/formulaire-de-plainte\/\" target=\"_blank\" rel=\"noopener\">d\u00e9poser une plainte<\/a> aupr\u00e8s de l&#8217;<a href=\"\/fr\/resource\/unit-des-services-en-fran-ais-de-l-ombudsman-de-l-ontario\/\" target=\"_blank\" rel=\"noopener\">Unit\u00e9 des services en francais de l&#8217;Ombudsman de l&#8217;Ontario<\/a>.<\/p>\n<div class=\"box\">Depuis le\u00a01er mai 2019, le commissariat aux services en fran\u00e7ais n&#8217;existe plus.<\/div>\n<p>Vous pouvez d\u00e9poser une plainte concernant :<\/p>\n<ul>\n<li>Un service qui ne r\u00e9pondait pas \u00e0 vos besoins<\/li>\n<li>Un service qui n&#8217;existe pas<\/li>\n<\/ul>\n<p>L&#8217;Ombudsman\u00a0a pour r\u00f4le de s&#8217;assurer que la Loi sur les services en fran\u00e7ais est respect\u00e9e.\u00a0Cela inclut de s&#8217;assurer que:<\/p>\n<ul>\n<li>les droits de la population ontarienne\u00a0sont respect\u00e9s<\/li>\n<li>les organismes\u00a0d\u00e9sign\u00e9es fournissent les services qu&#8217;ils sont cens\u00e9s fournir<\/li>\n<\/ul>\n<p>Si vous avez des questions ou si vous souhaitez que l&#8217;Ombudsman \u00e9tudie\u00a0une situation, appelez\u00a0au <strong>1-866-246-5262<\/strong> ou au <strong>416-847-1515<\/strong>.<\/p>\n<p>Vous pouvez d\u00e9poser une plainte par t\u00e9l\u00e9phone ou en remplissant un <a href=\"\/fr\/resource\/formulaire-de-plainte\/\" target=\"_blank\" rel=\"noopener\">formulaire de plaintes<\/a>. Toutes les plaintes sont confidentielles.<\/p>\n<p>Dans votre plainte, vous devez inclure des d\u00e9tails comme\u00a0:<\/p>\n<ul>\n<li>votre nom<\/li>\n<li>votre num\u00e9ro de t\u00e9l\u00e9phone<\/li>\n<li>votre adresse postale<\/li>\n<li>votre adresse courriel<\/li>\n<li>une br\u00e8ve description de l&#8217;incident ou de la situation, avec la date, l&#8217;heure et le lieu<\/li>\n<\/ul>\n<p>Le personnel du bureau de l\u2019Ombudsman vous contactera s\u2019il a besoin de plus d\u2019informations. Si votre probl\u00e8me peut \u00eatre r\u00e9solu, la premi\u00e8re \u00e9tape consiste \u00e0 essayer\u00a0de r\u00e9soudre votre plainte sans enqu\u00eate. La plupart des plaintes sont r\u00e9solues de cette mani\u00e8re dans un d\u00e9lai de deux semaines. Si votre plainte ne peut pas \u00eatre r\u00e9solue de cette mani\u00e8re, l\u2019Ombudsman peut ouvrir une enqu\u00eate.<\/p>\n<p>L\u2019Ombudsman n\u2019a pas le pouvoir d\u2019ordonner au gouvernement provincial ou \u00e0 un organisme d\u00e9sign\u00e9\u00a0de faire quoi que ce soit. Mais il peut r\u00e9diger un rapport indiquant les r\u00e9sultats de son enqu\u00eate et faire des recommandations sur la mani\u00e8re dont l&#8217;organisme\u00a0peut am\u00e9liorer ses services.<\/p>\n<p>Vous serez inform\u00e9 de l&#8217;issue de votre affaire. L&#8217;Ombudsman publie \u00e9galement les r\u00e9sultats de leurs enqu\u00eates dans des\u00a0<a class=\"links-link ext new-link\" href=\"\/fr\/resource\/rapports-annuels-1-1\/\" target=\"_blank\" rel=\"noopener\">rapports annuels<\/a>.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1175445","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4. 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