{"id":1175539,"date":"2019-03-20T11:21:57","date_gmt":"2019-03-20T15:21:57","guid":{"rendered":""},"modified":"2026-04-29T17:01:15","modified_gmt":"2026-04-29T21:01:15","slug":"3-savoir-comment-porter-plainte","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/3-savoir-comment-porter-plainte\/","title":{"rendered":"3. Savoir comment porter plainte"},"content":{"rendered":"<p>Vous pouvez porter plainte contre un <strong>fournisseur de services de sant\u00e9<\/strong> ou l&#8217;<strong>\u00e9quipe Sant\u00e9 Ontario (ESO) <\/strong>ou encore l&#8217;un de leurs employ\u00e9s ou entrepreneurs s&#8217;ils :<\/p>\n<ul>\n<li>vous ont maltrait\u00e9(e),<\/li>\n<li>vous ont n\u00e9glig\u00e9(e),<\/li>\n<li>ne vous ont pas fourni les soins appropri\u00e9s, ou<\/li>\n<li>n&#8217;avaient pas les comp\u00e9tences n\u00e9cessaires pour prendre soin de vous.<\/li>\n<\/ul>\n<p>Vous pouvez pr\u00e9senter votre plainte\u00a0:<\/p>\n<ul>\n<li>au <strong>fournisseur de services de sant\u00e9<\/strong>, si elle concerne un de ses employ\u00e9s;<\/li>\n<li>\u00e0 l&#8217;<strong>ESO<\/strong> de votre r\u00e9gion, si elle est vis\u00e9e ou si la plainte concerne un employ\u00e9 d&#8217;un organisme qui en rel\u00e8ve;<\/li>\n<li>a votre coordonnateur des soins de <a href=\"https:\/\/ontariosanteadomicile.ca\/trouver-un-bureau-local\/\">Sant\u00e9 \u00e0 domicile Ontario<\/a>.<\/li>\n<\/ul>\n<h3>Comment porter plainte<\/h3>\n<p>Tous les organismes fournissant des soins \u00e0 domicile et en milieu communautaire doivent avoir une <strong>proc\u00e9dure pour recevoir et traiter les plaintes<\/strong>. Selon la D\u00e9claration des droits des patients, vous avez le droit d&#8217;\u00eatre inform\u00e9 par \u00e9crit de la marche \u00e0 suivre pour porter plainte.<\/p>\n<div class=\"info-box view2\">\n<h4><strong>Les diff\u00e9rents types de plaintes<\/strong><\/h4>\n<p>La <strong>proc\u00e9dure \u00e0 suivre pour porter plainte <\/strong>varie selon le type de plainte. Il peut s&#8217;agir d&#8217;une plainte concernant\u00a0:<\/p>\n<ol>\n<li>des mauvais traitements, de la n\u00e9gligence ou des soins mal fournis qui vous font du mal ou risquent de vous en faire;<\/li>\n<li>des d\u00e9cisions prises sur votre plan de soins, par exemple les services que vous recevez;<\/li>\n<li>d&#8217;autres probl\u00e8mes, comme la violation de vos droits selon la D\u00e9claration des droits des patients.<\/li>\n<\/ol>\n<p>Dans cette section, il est question de la proc\u00e9dure \u00e0 suivre pour le premier type de plainte. Pour conna\u00eetre les autres, lire la page <a href=\"\/fr\/resource\/plaintes-et-appels-relatifs-aux-services-de-soins-a-domicile-et-en-milieu-communautaire\/\" target=\"_blank\" rel=\"noopener\">Plaintes et appels relatifs aux services de soins \u00e0 domicile et en milieu communautaire<\/a>.<\/p>\n<\/div>\n<p>Demandez \u00e0 votre coordonnateur de soins comment porter plainte en cas de mauvais traitements, de n\u00e9gligence ou de soins inad\u00e9quats ou fournis de mani\u00e8re incomp\u00e9tente. Il doit vous donner de l&#8217;information \u00e9crite sur la <strong>marche \u00e0 suivre pour porter plainte<\/strong>, y compris\u00a0:<\/p>\n<ul>\n<li>\u00e0 qui vous adresser;<\/li>\n<li>comment communiquer avec cette personne ou cet organisme;<\/li>\n<li>l&#8217;information \u00e0 donner.<\/li>\n<\/ul>\n<p>Votre coordonnateur de soins doit \u00e9galement vous informer des lois, r\u00e8gles ou politiques \u00e0 prendre en compte. Par exemple, il peut y avoir une date limite pour pr\u00e9senter certains types de plaintes. Dans le doute, discutez avec lui.<\/p>\n<h3>Porter plainte \u00e0 plusieurs organismes<\/h3>\n<p>Vous pouvez pr\u00e9senter votre plainte au fournisseur de services de sant\u00e9 pour qui travaille le fournisseur de soins vis\u00e9. Vous pouvez aussi la soumettre au bureau de Sant\u00e9 \u00e0 domicile Ontario qui coordonne vos soins.<\/p>\n<p>Si le fournisseur de soins travaille pour un organisme faisant partie d&#8217;une ESO, vous pouvez aussi adresser votre plainte \u00e0 l&#8217;ESO.<\/p>\n<p>Et si votre plainte est tr\u00e8s grave, vous pouvez la soumettre \u00e0 tous ces organismes en m\u00eame temps.<\/p>\n<p>Si vous vous plaignez d&#8217;abord aupr\u00e8s du fournisseur qui emploie cette personne, vous pourrez toujours le faire aussi aupr\u00e8s de Sant\u00e9 \u00e0 domicile Ontario ou de l&#8217;ESO si vous \u00eates insatisfait de la fa\u00e7on dont il a trait\u00e9 votre plainte.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1175539","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3. 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