{"id":1175557,"date":"2019-03-20T11:25:17","date_gmt":"2019-03-20T15:25:17","guid":{"rendered":""},"modified":"2026-04-29T17:28:40","modified_gmt":"2026-04-29T21:28:40","slug":"5-se-renseigner-sur-les-autres-options","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/","title":{"rendered":"5. Se renseigner sur les autres options"},"content":{"rendered":"<p>Il y a d&#8217;autres d\u00e9marches que vous pouvez entreprendre si vous \u00eates victime de mauvais traitements lorsque vous recevez des soins \u00e0 domicile ou en milieu communautaire. Vous pouvez\u00a0:<\/p>\n<ul>\n<li>signaler toutes formes de mauvais traitements qui <a href=\"\/fr\/questions\/abuse-and-family-violence\/jai-un-handicap-si-jappelle-la-police-a-propos-de-mauvais\/\">constituent un crime \u00e0 la police<\/a>;<\/li>\n<li>porter plainte \u00e0 l&#8217;<a href=\"\/fr\/resource\/ombudsman-des-patients\/\" target=\"_blank\" rel=\"noopener\">Ombudsman des patients<\/a> en expliquant que vous n&#8217;\u00eates pas satisfait du traitement de votre plainte.<\/li>\n<\/ul>\n<h3>Porter plainte \u00e0 un ordre professionnel<\/h3>\n<p>Certains donneurs de soins sont membres d&#8217;un ordre, c&#8217;est-\u00e0-dire un organisme qui r\u00e9glemente leur profession. Si vous avez un probl\u00e8me avec un donneur de soins, vous pouvez porter plainte aupr\u00e8s de son ordre professionnel.<\/p>\n<p>Par exemple, vous pourriez soumettre votre plainte \u00e0\u00a0:<\/p>\n<ul>\n<li>l&#8217;<a href=\"\/fr\/resource\/d-poser-une-plainte\/\" target=\"_blank\" rel=\"noopener\">Ordre des infirmi\u00e8res et infirmiers de l&#8217;Ontario<\/a> si elle concerne un infirmier;<\/li>\n<li>l&#8217;<a href=\"\/fr\/resource\/ordre-des-ergoth-rapeutes-de-l-ontario\/\" target=\"_blank\" rel=\"noopener\">Ordre des ergoth\u00e9rapeutes de l&#8217;Ontario<\/a> si elle concerne un ergoth\u00e9rapeute;<\/li>\n<li>l&#8217;<a href=\"\/fr\/resource\/how-to-make-a-complaint-1-1\/\" target=\"_blank\" rel=\"noopener\">Ordre des physioth\u00e9rapeutes de l&#8217;Ontario<\/a> si elle concerne un physioth\u00e9rapeute;<\/li>\n<li>l&#8217;<a href=\"\/fr\/resource\/plaintes\/\" target=\"_blank\" rel=\"noopener\">Ordre des travailleurs sociaux et des techniciens en travail social de l&#8217;Ontario<\/a> si elle concerne un travailleur social.<\/li>\n<\/ul>\n<h3>Demandez de l&#8217;assistance juridique<\/h3>\n<p>Il y a peut-\u00eatre d&#8217;autres moyens que vous pouvez prendre si un fournisseur de soins \u00e0 domicile ou en milieu communautaire vous fait des mauvais traitements. Pour le savoir, <a href=\"\/fr\/questions\/help-lawyers-and-paralegals\/comment-faire-pour-trouver-un-avocat-ou-un-parajuriste-qui-peut\/\">demandez des conseils juridiques<\/a>.<\/p>\n<p>Vous pouvez <a href=\"\/fr\/legal-topic\/abuse-and-family-violence\/elder-abuse\/services\/\">consulter un(e) avocat(e)<\/a> pour savoir si vous pouvez poursuivre l&#8217;organisme o\u00f9 le fournisseur de soins travaille, par exemple pour rupture de contrat ou n\u00e9gligence.<\/p>\n<p>Vous pouvez aussi communiquer avec une <a href=\"\/fr\/resource\/community-legal-clinics\/\" target=\"_blank\" rel=\"noopener\">clinique juridique communautaire<\/a>. Ce ne sont pas toutes les cliniques qui s&#8217;occupent des affaires de soins \u00e0 domicile et en milieu communautaire. Toutefois, elles pourront peut-\u00eatre vous diriger au bon endroit.<\/p>\n<p>Si vous \u00eates une personne \u00e2g\u00e9e \u00e0 faible revenu, l&#8217;<a href=\"\/fr\/resource\/advocacy-centre-for-the-elderly-ace-disponible-en-anglais-seulement\/\" target=\"_blank\" rel=\"noopener\">Advocacy Centre for the Elderly (ACE)<\/a> pourrait \u00eatre en mesure de vous aider. Appelez au <strong>1\u00a0855\u00a0598\u20112656<\/strong>.<\/p>\n<p>Si vous avez un handicap, vous pouvez appeler l&#8217;<a href=\"\/fr\/resource\/arch-coordonnees\/\" target=\"_blank\" rel=\"noopener\">ARCH Disability Law Centre<\/a> pour obtenir des conseils juridiques. Habituellement, l&#8217;ARCH sert les personnes \u00e0 faible revenu ou prestataires de l&#8217;aide sociale. Composez le <strong>1\u00a0866\u00a0482\u20112724<\/strong> ou le <strong>1\u00a0866\u00a0881\u20112723<\/strong> (ATS).<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1175557","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5. Se renseigner sur les autres options - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Il y a d&#039;autres d\u00e9marches que vous pouvez entreprendre si vous \u00eates victime de mauvais traitements lorsque vous recevez des soins \u00e0 domicile ou en milieu\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5. Se renseigner sur les autres options - Justice pas-\u00e0-pas\" \/>\n<meta property=\"og:description\" content=\"Il y a d&#039;autres d\u00e9marches que vous pouvez entreprendre si vous \u00eates victime de mauvais traitements lorsque vous recevez des soins \u00e0 domicile ou en milieu\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/\" \/>\n<meta property=\"og:site_name\" content=\"Justice pas-\u00e0-pas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CLEOLegalRights\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-29T21:28:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Steps-to-Justice-logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"650\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@CLEOLegalRights\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/\",\"name\":\"5. Se renseigner sur les autres options - Justice pas-\u00e0-pas\",\"isPartOf\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#website\"},\"datePublished\":\"2019-03-20T15:25:17+00:00\",\"dateModified\":\"2026-04-29T21:28:40+00:00\",\"description\":\"Il y a d'autres d\u00e9marches que vous pouvez entreprendre si vous \u00eates victime de mauvais traitements lorsque vous recevez des soins \u00e0 domicile ou en milieu\",\"breadcrumb\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/stepstojustice.ca\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Next steps\",\"item\":\"https:\/\/stepstojustice.ca\/fr\/steps\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"5. Se renseigner sur les autres options\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#website\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/\",\"name\":\"Justice pas-\u00e0-pas\",\"description\":\"Step-by-step information about legal problems\",\"publisher\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stepstojustice.ca\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#organization\",\"name\":\"Justice pas-\u00e0-pas\",\"url\":\"https:\/\/stepstojustice.ca\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png\",\"contentUrl\":\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png\",\"width\":1000,\"height\":146,\"caption\":\"Justice pas-\u00e0-pas\"},\"image\":{\"@id\":\"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/CLEOLegalRights\/\",\"https:\/\/x.com\/CLEOLegalRights\",\"https:\/\/www.instagram.com\/communitylegaleducationon\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5. Se renseigner sur les autres options - Justice pas-\u00e0-pas","description":"Il y a d'autres d\u00e9marches que vous pouvez entreprendre si vous \u00eates victime de mauvais traitements lorsque vous recevez des soins \u00e0 domicile ou en milieu","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/","og_locale":"fr_FR","og_type":"article","og_title":"5. Se renseigner sur les autres options - Justice pas-\u00e0-pas","og_description":"Il y a d'autres d\u00e9marches que vous pouvez entreprendre si vous \u00eates victime de mauvais traitements lorsque vous recevez des soins \u00e0 domicile ou en milieu","og_url":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/","og_site_name":"Justice pas-\u00e0-pas","article_publisher":"https:\/\/www.facebook.com\/CLEOLegalRights\/","article_modified_time":"2026-04-29T21:28:40+00:00","og_image":[{"width":1200,"height":650,"url":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Steps-to-Justice-logo.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@CLEOLegalRights","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/","url":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/","name":"5. Se renseigner sur les autres options - Justice pas-\u00e0-pas","isPartOf":{"@id":"https:\/\/stepstojustice.ca\/fr\/#website"},"datePublished":"2019-03-20T15:25:17+00:00","dateModified":"2026-04-29T21:28:40+00:00","description":"Il y a d'autres d\u00e9marches que vous pouvez entreprendre si vous \u00eates victime de mauvais traitements lorsque vous recevez des soins \u00e0 domicile ou en milieu","breadcrumb":{"@id":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/5-se-renseigner-sur-les-autres-options\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/stepstojustice.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Next steps","item":"https:\/\/stepstojustice.ca\/fr\/steps\/"},{"@type":"ListItem","position":3,"name":"5. Se renseigner sur les autres options"}]},{"@type":"WebSite","@id":"https:\/\/stepstojustice.ca\/fr\/#website","url":"https:\/\/stepstojustice.ca\/fr\/","name":"Justice pas-\u00e0-pas","description":"Step-by-step information about legal problems","publisher":{"@id":"https:\/\/stepstojustice.ca\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stepstojustice.ca\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/stepstojustice.ca\/fr\/#organization","name":"Justice pas-\u00e0-pas","url":"https:\/\/stepstojustice.ca\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png","contentUrl":"https:\/\/stepstojustice.ca\/wp-content\/uploads\/2020\/10\/logo-s2j.png","width":1000,"height":146,"caption":"Justice pas-\u00e0-pas"},"image":{"@id":"https:\/\/stepstojustice.ca\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/CLEOLegalRights\/","https:\/\/x.com\/CLEOLegalRights","https:\/\/www.instagram.com\/communitylegaleducationon\/"]}]}},"meta_box":{"questions_to_steps_from":["1171798"]},"_links":{"self":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps\/1175557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps"}],"about":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/types\/steps"}],"author":[{"embeddable":true,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":14,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps\/1175557\/revisions"}],"predecessor-version":[{"id":1279029,"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/steps\/1175557\/revisions\/1279029"}],"wp:attachment":[{"href":"https:\/\/stepstojustice.ca\/fr\/wp-json\/wp\/v2\/media?parent=1175557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}