{"id":1175769,"date":"2019-02-19T14:26:36","date_gmt":"2019-02-19T19:26:36","guid":{"rendered":""},"modified":"2023-01-20T13:02:22","modified_gmt":"2023-01-20T18:02:22","slug":"portez-plainte-aupres-de-lombudsman-de-lontario","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/portez-plainte-aupres-de-lombudsman-de-lontario\/","title":{"rendered":"Portez plainte aupr\u00e8s de l&#8217;Ombudsman de l&#8217;Ontario"},"content":{"rendered":"<p>Depuis le\u00a01er mai 2019, l\u2019<a class=\"links-link ext new-link\" href=\"\/fr\/resource\/enfants-et-jeunes\/\" target=\"_blank\" rel=\"noopener\">Unit\u00e9 des enfants et des jeunes<\/a> de l\u2019Ombudsman de l\u2019Ontario est charg\u00e9e d\u2019examiner les pr\u00e9occupations concernant les services fournis par une soci\u00e9t\u00e9 d\u2019aide \u00e0 l\u2019enfance (SAE). Ils peuvent:<\/p>\n<ul>\n<li>r\u00e9pondre aux questions<\/li>\n<li>fournir des informations sur les droits des enfants et des jeunes<\/li>\n<li>mener des enqu\u00eates<\/li>\n<li>r\u00e9pondre aux plaintes des jeunes et des adultes<\/li>\n<\/ul>\n<p>Le bureau ne traite pas les plaintes concernant des travailleurs sociaux ou des avocats.<\/p>\n<p>Si vous avez des questions ou souhaitez que l&#8217;Ombudsman\u00a0\u00e9tudie une situation, vous pouvez appeler au <strong>1\u00a0800\u00a0263\u20112841<\/strong> ou au <strong>416\u00a0325\u20115669.<\/strong> Vous pouvez portez plainte par t\u00e9l\u00e9phone de 8h30 \u00e0 17h30\u00a0en remplissant un <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/formulaire-de-plaintes-enfants-et-jeunes\/\" target=\"_blank\" rel=\"noopener\">formulaire de plaintes<\/a>. Toutes les plaintes sont confidentielles.<\/p>\n<p>Le personnel du bureau de l\u2019Ombudsman vous contactera s\u2019il a besoin de plus d\u2019informations. Si votre probl\u00e8me peut \u00eatre r\u00e9solu, la premi\u00e8re \u00e9tape consiste \u00e0 essayer\u00a0de r\u00e9soudre votre plainte sans enqu\u00eate. La plupart des plaintes sont r\u00e9solues de cette mani\u00e8re dans un d\u00e9lai de deux semaines. Si votre plainte ne peut pas \u00eatre r\u00e9solue de cette mani\u00e8re, l\u2019Ombudsman peut ouvrir une enqu\u00eate. La SAE aura une occasion\u00a0de r\u00e9pondre.<\/p>\n<p>L\u2019Ombudsman n\u2019a pas le pouvoir d\u2019ordonner \u00e0 la SAE de faire quoi que ce soit. Mais il peut r\u00e9diger un rapport indiquant les r\u00e9sultats de son enqu\u00eate et faire des recommandations sur la mani\u00e8re dont la SAE peut am\u00e9liorer ses services.<\/p>\n<p>Vous serez inform\u00e9 de l&#8217;issue de votre affaire. L&#8217;Ombudsman publie \u00e9galement les r\u00e9sultats de leurs enqu\u00eates dans des <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/rapports-annuels-1-1\/\" target=\"_blank\" rel=\"noopener\">rapports annuels<\/a>.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1175769","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Portez plainte aupr\u00e8s de l&#039;Ombudsman de l&#039;Ontario - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Depuis le\u00a01er mai 2019, l\u2019Unit\u00e9 des enfants et des jeunes de l\u2019Ombudsman de l\u2019Ontario est charg\u00e9e d\u2019examiner les pr\u00e9occupations concernant les services\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/steps\/abuse-and-family-violence\/portez-plainte-aupres-de-lombudsman-de-lontario\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portez plainte aupr\u00e8s de l&#039;Ombudsman de l&#039;Ontario - 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