{"id":1176542,"date":"2018-08-07T14:16:33","date_gmt":"2018-08-07T18:16:33","guid":{"rendered":""},"modified":"2022-05-27T09:26:57","modified_gmt":"2022-05-27T13:26:57","slug":"ecrivez-au-vendeur-a-propos-du-probleme","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/ecrivez-au-vendeur-a-propos-du-probleme\/","title":{"rendered":"\u00c9crivez au vendeur \u00e0 propos du probl\u00e8me"},"content":{"rendered":"

En premier lieu, \u00e9crivez au vendeur pour lui expliquer le probl\u00e8me avec le produit ou le service que vous lui avez achet\u00e9.<\/p>\n

\"\"<\/div >

R\u00e9diger une plainte en mati\u00e8re de consommation<\/p>

CLEO<\/p>\"icon-letter.svg\"\/<\/span><\/div>

Utilisez cet outil pour \u00e9crire une lettre de plainte \u00e0 une entreprise au sujet d'un produit ou d'un service<\/p>\n<\/div><\/a><\/div>\n

Dans votre lettre, indiquez :<\/p>\n

    \n
  • votre nom et votre adresse;<\/li>\n
  • la date;<\/li>\n
  • le nom et l’adresse de l’entreprise;<\/li>\n
  • la date de votre contrat ou la date d’achat du produit ou du service.<\/li>\n<\/ul>\n

    Vous devez donner de l’information claire, pr\u00e9cise et d\u00e9taill\u00e9e sur ce qui suit :<\/p>\n

      \n
    • le probl\u00e8me;<\/li>\n
    • quand il a commenc\u00e9;<\/li>\n
    • si vous avez essay\u00e9 de le r\u00e9gler (par exemple, en amenant le produit chez un r\u00e9parateur);<\/li>\n
    • le r\u00e8glement souhait\u00e9 (par exemple, un remboursement ou une r\u00e9paration);<\/li>\n
    • la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse.<\/li>\n<\/ul>\n

      Assurez-vous de signer et de dater votre lettre. Joignez-y des copies de vos re\u00e7us, factures, contrats et autres documents pertinents. Conservez les originaux.<\/p>\n

      L’id\u00e9al est d’envoyer votre lettre par courrier recommand\u00e9. Gardez une copie de la lettre et du re\u00e7u d’envoi comme preuve du contenu de la lettre et du fait qu’elle s’est bien rendue au vendeur.<\/p>\n

      Conservez des notes d\u00e9taill\u00e9es de tout ce dont vous discutez avec le vendeur. Ces notes pourront servir de preuve. Plus vous aurez d’\u00e9l\u00e9ments de preuve, plus il vous sera facile de faire valoir votre cause.<\/p>\n

      Vous pouvez vous appuyer sur :<\/p>\n

        \n
      • des courriels;<\/li>\n
      • des registres d’appels;<\/li>\n
      • des lettres ou des notes;<\/li>\n
      • des contrats ou des ententes;<\/li>\n
      • des photos ou des vid\u00e9os.<\/li>\n<\/ul>\n","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1176542","steps","type-steps","status-publish","hentry"],"yoast_head":"\n\u00c9crivez au vendeur \u00e0 propos du probl\u00e8me - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"En premier lieu, \u00e9crivez au vendeur pour lui expliquer le probl\u00e8me avec le produit ou le service que vous lui avez achet\u00e9. 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