{"id":1176546,"date":"2018-08-07T14:26:34","date_gmt":"2018-08-07T18:26:34","guid":{"rendered":""},"modified":"2022-11-04T14:14:50","modified_gmt":"2022-11-04T18:14:50","slug":"annulez-lentente","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/annulez-lentente\/","title":{"rendered":"Annulez l&#8217;entente"},"content":{"rendered":"<p>Si, <strong>apr\u00e8s<\/strong> <strong>plus de 30\u00a0jours,<\/strong> le vendeur n&#8217;a toujours pas livr\u00e9 les produits ou commenc\u00e9 la prestation des services, vous pouvez annuler l&#8217;entente, sauf si vous acceptez ce retard.<\/p>\n<p>Vous devez informer le vendeur de votre intention d&#8217;annuler l&#8217;entente. Il est pr\u00e9f\u00e9rable de le faire par \u00e9crit.<\/p>\n<div class=\"resource-shortcode \"><a class=\"resource-box resource-shortcode bordered on-site modele-decriture-de-lettre has-image\" href=\"https:\/\/stepstojustice.ca\/fr\/resource\/rediger-une-plainte-en-matiere-de-consommation\/\" data-id= 1239138 data-type=\"resource\"><div class=\"img-box\" ><img src = \"https:\/\/stepstojustice.ca\/wp-content\/uploads\/Rediger-une-plainte-en-matiere-de-consommation-screenshot.png\" alt = \"\" ><\/div ><div class=\"text-box\"><div class=\"title-box\"><p class=\"resource-title\">R\u00e9diger une plainte en mati\u00e8re de consommation<\/p><p class=\"author\">CLEO<\/p><span class=\"icon\"><img decoding=\"async\" class=\"style-svg1189734\" src=\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/icon-letter.svg\" alt=\"icon-letter.svg\"\/><\/span><\/div><p>Utilisez cet outil pour \u00e9crire une lettre de plainte \u00e0 une entreprise au sujet d'un produit ou d'un service<\/p>\n<\/div><\/a><\/div>\n<p>Votre lettre devrait comprendre les \u00e9l\u00e9ments suivants\u00a0:<\/p>\n<ul>\n<li>votre nom et votre adresse;<\/li>\n<li>la date;<\/li>\n<li>le nom et l&#8217;adresse de l&#8217;entreprise;<\/li>\n<li>la date de votre contrat;<\/li>\n<li>votre intention d&#8217;annuler le contrat;<\/li>\n<li>la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse;<\/li>\n<li>votre signature.<\/li>\n<\/ul>\n<p>Vous devriez \u00e9galement indiquer au vendeur pour quelle raison vous souhaitez annuler le contrat. Par exemple, vous devriez pr\u00e9ciser quels produits ou services ont plus de 30\u00a0jours de retard.<\/p>\n<p>Conservez une copie de la lettre, et notez la date \u00e0 laquelle vous l&#8217;avez envoy\u00e9e par la poste ou par courriel ou remise en main propre au vendeur.<\/p>\n<h3>Une fois votre contrat annul\u00e9<\/h3>\n<p>Quand vous annulez un contrat, le vendeur a normalement 15\u00a0jours pour vous rembourser.<\/p>\n<p>S&#8217;il ne le fait pas ou s&#8217;il refuse que vous annuliez le contrat, vous pouvez <a href=\"\/fr\/questions\/debt-and-consumer-rights\/comment-puis-je-porter-plainte-au-ministere-des-services\/\">porter plainte aupr\u00e8s du minist\u00e8re des Services au public et aux entreprises<\/a>. Vous pouvez aussi <a href=\"\/fr\/questions\/tribunals-and-courts\/comment-puis-je-intenter-une-poursuite-devant-la-cour-des-petites\/\">poursuivre le vendeur devant la Cour des petites cr\u00e9ances<\/a>.<\/p>\n<p>Conservez des notes d\u00e9taill\u00e9es de tout ce dont vous discutez avec le vendeur. Ces notes pourront servir de preuve. Plus vous aurez d&#8217;\u00e9l\u00e9ments de preuve, plus il vous sera facile de faire valoir votre cause.<\/p>\n<p>Vous pouvez vous appuyer sur\u00a0:<\/p>\n<ul>\n<li>des courriels;<\/li>\n<li>des registres d&#8217;appels;<\/li>\n<li>des lettres ou des notes;<\/li>\n<li>des contrats ou des ententes;<\/li>\n<li>des photos ou des vid\u00e9os.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1176546","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Annulez l&#039;entente - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Si, apr\u00e8s plus de 30\u00a0jours, le vendeur n&#039;a toujours pas livr\u00e9 les produits ou commenc\u00e9 la prestation des services, vous pouvez annuler l&#039;entente, sauf si\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/annulez-lentente\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Annulez l&#039;entente - 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