{"id":1176547,"date":"2018-08-07T14:27:32","date_gmt":"2018-08-07T18:27:32","guid":{"rendered":""},"modified":"2022-11-04T12:47:12","modified_gmt":"2022-11-04T16:47:12","slug":"portez-plainte-aupres-du-ministere-des-services-au-public-et-aux-entreprises-3","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/portez-plainte-aupres-du-ministere-des-services-au-public-et-aux-entreprises-3\/","title":{"rendered":"Portez plainte aupr\u00e8s du minist\u00e8re des Services au public et aux entreprises"},"content":{"rendered":"<p>Si vous croyez que le vendeur a omis de vous livrer les produits ou de vous fournir les services, vous pouvez <a href=\"\/fr\/questions\/debt-and-consumer-rights\/comment-puis-je-porter-plainte-au-ministere-des-services\/\">porter plainte au minist\u00e8re des Services au public et aux entreprises<\/a>.<\/p>\n<p>Le Minist\u00e8re a un <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/formulaire-de-plainte-de-consommateur-en-ligne\/\" target=\"_blank\" rel=\"noopener\">formulaire de plainte<\/a> que vous pouvez remplir et envoyer par courriel. Vous pouvez aussi l&#8217;imprimer et l&#8217;envoyer par la poste ou par t\u00e9l\u00e9copieur, aux coordonn\u00e9es suivantes\u00a0:<\/p>\n<p><span lang=\"en-US\">Minist\u00e8re des Services au public et aux entreprises<\/span><\/p>\n<p>Direction de la protection du consommateur<\/p>\n<p>1201, avenue Wilson, \u00e9difice\u00a0A<\/p>\n<p>Case postale\u00a0450<\/p>\n<p>North York (Ontario)\u00a0\u00a0M3M 1J8<\/p>\n<p>Courriel\u00a0:<a href=\"mailto:consumer@ontario.ca\"> consumer@ontario.ca<\/a><\/p>\n<p>Vous devez inclure les renseignements suivants\u00a0:<\/p>\n<ul>\n<li>si vous avez envoy\u00e9 une lettre de plainte au vendeur (si c&#8217;est le cas, joignez-en une copie au formulaire);<\/li>\n<li>si vous avez des documents qui prouvent ce que vous avancez, comme des re\u00e7us, des factures, des contrats ou d&#8217;autres documents importants;<\/li>\n<li>l&#8217;objet de votre plainte;<\/li>\n<li>de l&#8217;information sur le vendeur;<\/li>\n<li>la solution que vous proposez;<\/li>\n<li>vos coordonn\u00e9es.<\/li>\n<\/ul>\n<p>Le Minist\u00e8re examinera votre plainte et d\u00e9cidera s&#8217;il doit enqu\u00eater. Il pourrait aussi vous aider \u00e0 r\u00e9gler le diff\u00e9rend par la m\u00e9diation.<\/p>\n<p>La m\u00e9diation est le processus par lequel vous et le vendeur essayez de r\u00e9gler la plainte ensemble. Un m\u00e9diateur qualifi\u00e9 est une personne neutre qui ne prend ni position ni d\u00e9cision. Son mandat est de vous aider \u00e0 conclure une entente.<\/p>\n<p>Le Minist\u00e8re peut ouvrir une enqu\u00eate si la m\u00e9diation \u00e9choue. Il peut ordonner au vendeur de respecter les r\u00e8gles ou ajouter le nom de ce dernier \u00e0 la <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/search-the-consumer-beware-list\/\" target=\"_blank\" rel=\"noopener\">Liste des mises en garde pour les consommateurs<\/a>.<\/p>\n<p>Il arrive parfois que le Minist\u00e8re poursuive le vendeur pour contravention \u00e0 la <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/loi-de-2002-sur-la-protection-du-consommateur\/\" target=\"_blank\" rel=\"noopener\"><em>Loi sur la protection du consommateur<\/em><\/a><em>.<\/em> Si le vendeur est d\u00e9clar\u00e9 coupable, il peut recevoir un avertissement, une amende ou une peine d&#8217;emprisonnement, et il pourrait m\u00eame devoir vous verser une certaine somme.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1176547","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - 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