{"id":1176557,"date":"2018-08-07T13:39:00","date_gmt":"2018-08-07T17:39:00","guid":{"rendered":""},"modified":"2022-05-27T09:24:13","modified_gmt":"2022-05-27T13:24:13","slug":"3-annulez-le-contrat","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/3-annulez-le-contrat\/","title":{"rendered":"3. Annulez le contrat"},"content":{"rendered":"

Pour annuler un contrat conclu avec un vendeur itin\u00e9rant<\/a>, commencez par d\u00e9terminer combien de temps vous avez.<\/p>\n\n\n\n\n\n\n\n\n\n
\n

Raison<\/strong><\/p>\n<\/th>\n

\n

Date limite<\/strong><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n

J\u2019ai chang\u00e9 d\u2019id\u00e9e.<\/td>\nMaximum de 10 jours <\/strong>apr\u00e8s r\u00e9ception d\u2019une copie du contrat (c\u2019est ce qu\u2019on appelle le \u00ab d\u00e9lai de r\u00e9flexion \u00bb).<\/td>\n<\/tr>\n
Le contrat ne contient pas toute l\u2019information requise.<\/td>\nMaximum d\u2019un an<\/strong> apr\u00e8s la conclusion du contrat.<\/td>\n<\/tr>\n
Le vendeur a employ\u00e9 une pratique d\u00e9loyale.<\/td>\nMaximum d\u2019un an <\/strong>apr\u00e8s la conclusion du contrat.<\/td>\n<\/tr>\n
Le vendeur aurait d\u00fb me livrer la marchandise ou commencer la prestation des services il y a plus de 30 jours.<\/td>\nAucune, <\/strong>tant que vous n\u2019avez pas accept\u00e9 un retard de livraison ou de prestation.<\/td>\n<\/tr>\n
Le contrat vise un produit ou un service qui ne peut pas faire l\u2019objet d\u2019une vente itin\u00e9rante.<\/td>\nLe contrat n\u2019a aucune valeur, donc nul besoin de l\u2019annuler, mais vous avez un an<\/strong> apr\u00e8s le paiement pour demander un remboursement.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Annulation du contrat<\/h3>\n

Avant la fin du d\u00e9lai, vous devez informer le vendeur de votre intention d’annuler le contrat. Il est pr\u00e9f\u00e9rable de le faire par \u00e9crit. <\/p>\n

\"\"<\/div >

R\u00e9diger une plainte en mati\u00e8re de consommation<\/p>

CLEO<\/p>\"icon-letter.svg\"\/<\/span><\/div>

Utilisez cet outil pour \u00e9crire une lettre de plainte \u00e0 une entreprise au sujet d'un produit ou d'un service<\/p>\n<\/div><\/a><\/div>\n

Votre lettre devrait comprendre les \u00e9l\u00e9ments suivants :<\/p>\n

    \n
  • votre nom et votre adresse;<\/li>\n
  • la date;<\/li>\n
  • le nom et l’adresse de l’entreprise;<\/li>\n
  • la date de votre contrat;<\/li>\n
  • votre intention d’annuler le contrat;<\/li>\n
  • la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse;<\/li>\n
  • votre signature.<\/li>\n<\/ul>\n

    Vous devriez \u00e9galement indiquer au vendeur pour quelle raison vous souhaitez annuler votre contrat ou pourquoi celui-ci est nul. Par exemple, vous devriez indiquer quelle information n’a pas \u00e9t\u00e9 donn\u00e9e dans le contrat \u00e9crit. Si les 10 jours du d\u00e9lai de r\u00e9flexion ne sont pas encore \u00e9coul\u00e9s, vous pouvez seulement dire que vous avez chang\u00e9 d’id\u00e9e. Si vous croyez que le contrat est nul, vous devriez aussi demander un remboursement.<\/p>\n

    Conservez une copie de la lettre, et notez la date \u00e0 laquelle vous l’avez envoy\u00e9e par la poste ou par courriel ou remise en main propre au vendeur.<\/p>\n

    Une fois votre contrat annul\u00e9<\/h3>\n

    Quand vous annulez un contrat, le vendeur a normalement 15 jours pour vous rembourser. Si le contrat visait l’achat d’un produit, vous n’\u00eates pas charg\u00e9 de le retourner. Si le vendeur veut le r\u00e9cup\u00e9rer, il doit soit venir le chercher chez vous, soit payer les frais de retour.<\/p>\n

    Si vous avez pay\u00e9 des frais de r\u00e9cup\u00e9ration ou de retour, le vendeur pourrait devoir vous rembourser.<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1176557","steps","type-steps","status-publish","hentry"],"yoast_head":"\n3. Annulez le contrat - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Pour annuler un contrat conclu avec un vendeur itin\u00e9rant, commencez par d\u00e9terminer combien de temps vous avez. Raison Date limite J\u2019ai chang\u00e9 d\u2019id\u00e9e.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/3-annulez-le-contrat\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3. 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