{"id":1176677,"date":"2018-10-16T16:47:35","date_gmt":"2018-10-16T20:47:35","guid":{"rendered":""},"modified":"2022-01-14T10:48:40","modified_gmt":"2022-01-14T15:48:40","slug":"2-portez-plainte","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/health-and-disability\/2-portez-plainte\/","title":{"rendered":"2. Portez plainte"},"content":{"rendered":"<p>Selon la loi, chaque fournisseur de services pour les personnes ayant une d\u00e9ficience intellectuelle doit \u00e9tablir des r\u00e8gles concernant la mani\u00e8re dont il fournit les services et le soutien. Ces r\u00e8gles doivent porter sur de nombreuses questions, notamment\u00a0:<\/p>\n<ul>\n<li>la pr\u00e9vention des mauvais traitements;<\/li>\n<li>le signalement des cas de mauvais traitements.<\/li>\n<\/ul>\n<p>Si des membres du personnel ou d\u2019autres b\u00e9n\u00e9ficiaires vous font subir de mauvais traitements, vous pouvez faire certaines d\u00e9marches pour le signaler au fournisseur de services.<\/p>\n<p>Si un agent de soutien ou le fournisseur de services vous traite incorrectement, vous pouvez porter plainte. Tous les fournisseurs de services pour les personnes ayant une d\u00e9ficience intellectuelle sont cens\u00e9s pouvoir donner des renseignements \u00e9crits sur\u00a0:<\/p>\n<ul>\n<li>ce qu\u2019il faut faire pour porter plainte au sujet de leurs services;<\/li>\n<li>ce qui se passera quand vous aurez port\u00e9 plainte;<\/li>\n<li>combien de temps vous devrez attendre avant de recevoir une r\u00e9ponse;<\/li>\n<li>quelles seront les personnes concern\u00e9es par votre plainte;<\/li>\n<li>ce que le fournisseur fera pour traiter la plainte de fa\u00e7on juste.<\/li>\n<\/ul>\n<p>L\u2019information sur les plaintes doit \u00eatre \u00e9crite de mani\u00e8re \u00e0 \u00eatre facile \u00e0 lire. Les auteurs d\u2019une plainte ne doivent pas \u00eatre priv\u00e9s de leurs services et soutiens.<\/p>\n<p>Vous pouvez demander \u00e0 des personnes de confiance de vous soutenir dans votre d\u00e9marche. Si vous portez plainte contre votre agent de soutien, faites-vous aider par quelqu\u2019un d\u2019autre.<\/p>\n<p>Vous devez d\u00e9cider de quoi vous voulez vous plaindre. Parfois, le probl\u00e8me ne vient pas seul. S\u2019attaquer \u00e0 plusieurs probl\u00e8mes \u00e0 la fois peut \u00eatre d\u00e9courageant et difficile.<\/p>\n<p>Le chemin le plus s\u00fbr, c\u2019est souvent de prendre un probl\u00e8me \u00e0 la fois. Dans d\u2019autres cas, il vous faut trouver le probl\u00e8me principal. Apr\u00e8s l\u2019avoir r\u00e9gl\u00e9, vous pourrez trouver des solutions aux autres probl\u00e8mes.<\/p>\n<p>Il peut \u00eatre utile d\u2019\u00e9crire votre plainte. Vous pouvez demander de l\u2019aide. Inscrivez des renseignements comme\u00a0:<\/p>\n<ul>\n<li>la mani\u00e8re dont vous avez \u00e9t\u00e9 trait\u00e9 injustement;<\/li>\n<li>ce que cela vous a fait;<\/li>\n<li>ce que vous demandez qu\u2019on fasse.<\/li>\n<\/ul>\n<h3>Obtenir de l\u2019aide juridique<\/h3>\n<p>L\u2019<a class=\"links-link ext new-link\" href=\"\/fr\/resource\/arch-contact-1\/\" target=\"_blank\" rel=\"noopener\">ARCH Disability Law Centre<\/a> peut vous aider pour certains types de plaintes. Il peut vous renseigner sur la fa\u00e7on de porter plainte \u00e0 votre fournisseur de services et vous sugg\u00e9rer des solutions possibles. L\u2019ARCH pourrait aussi vous aider dans votre d\u00e9marche aupr\u00e8s du fournisseur, ou par la suite dans des d\u00e9marches judiciaires.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1176677","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2. 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