{"id":1176894,"date":"2018-06-22T10:47:44","date_gmt":"2018-06-22T14:47:44","guid":{"rendered":""},"modified":"2022-11-04T12:59:05","modified_gmt":"2022-11-04T16:59:05","slug":"obtenez-une-reponse-du-ministere","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/obtenez-une-reponse-du-ministere\/","title":{"rendered":"4. Obtenez une r\u00e9ponse du minist\u00e8re"},"content":{"rendered":"<p>Le m<span lang=\"en-US\">inist\u00e8re des Services au public et aux entreprises<\/span> aux consommateurs examinera votre plainte. Il peut :<\/p>\n<ul>\n<li>vous orienter vers une organisation ou un bureau gouvernemental qui pourrait \u00eatre en mesure de mieux vous aider<\/li>\n<li>vous aider, vous et la soci\u00e9t\u00e9, \u00e0 parvenir \u00e0 un accord gr\u00e2ce \u00e0 la m\u00e9diation<\/li>\n<li>vous informer ainsi que la soci\u00e9t\u00e9 sur les r\u00e8gles et les lois qui doivent \u00eatre respect\u00e9es<\/li>\n<li>\u00e9mettre une ordonnance de conformit\u00e9 qui dit \u00e0 la soci\u00e9t\u00e9 d&#8217;arr\u00eater de distribuer des documents qui ne sont pas exacts, ou de corriger les informations contenues dans les documents<\/li>\n<li>enqu\u00eater sur votre plainte<\/li>\n<li>porter l&#8217;affaire devant les tribunaux<\/li>\n<li>ajouter la soci\u00e9t\u00e9 \u00e0 la <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/liste-de-mises-en-garde-pour-les-consommateurs-1\/\" target=\"_blank\" rel=\"noopener\">Liste de mises en garde pour les consommateurs<\/a><\/li>\n<li>vous proposer de <a href=\"\/fr\/questions\/tribunals-and-courts\/comment-puis-je-intenter-une-poursuite-devant-la-cour-des-petites\/\">poursuivre la soci\u00e9t\u00e9 \u00e0 la Cour des petites cr\u00e9ances<\/a>.<\/li>\n<\/ul>\n<p>Les mesures prises par le Minist\u00e8re d\u00e9pendent des faits et des preuves dans votre affaire.<\/p>\n<p>Si le Minist\u00e8re estime que votre plainte n&#8217;est pas fond\u00e9e et que la soci\u00e9t\u00e9 n&#8217;a viol\u00e9 aucune loi et r\u00e8gle en mati\u00e8re de protection des consommateurs, il ne vous aidera sans doute pas.<\/p>\n<p>Si la soci\u00e9t\u00e9 a enfreint la loi, et que le remboursement que vous demandez est inf\u00e9rieur \u00e0 500 $, le Minist\u00e8re pourrait vous proposer de <a href=\"\/fr\/questions\/tribunals-and-courts\/comment-puis-je-intenter-une-poursuite-devant-la-cour-des-petites\/\">poursuivre la soci\u00e9t\u00e9 \u00e0 la Cour des petites cr\u00e9ances<\/a>. Il vous expliquera la marche \u00e0 suivre.<\/p>\n<p>Si vous demandez un remboursement de 500 $ ou plus, ou qu&#8217;un grand nombre de plaintes ont \u00e9t\u00e9 d\u00e9pos\u00e9es contre la soci\u00e9t\u00e9, le Minist\u00e8re peut essayer de r\u00e9gler l&#8217;affaire par m\u00e9diation ou enqu\u00eater.<\/p>\n<p>La m\u00e9diation est g\u00e9n\u00e9ralement tent\u00e9e pour les plaintes moins graves. Cela implique que vous et la soci\u00e9t\u00e9 travaillez avec un m\u00e9diateur du Minist\u00e8re pour parvenir \u00e0 un accord qui respecte les r\u00e8gles.<\/p>\n<p>Le Minist\u00e8re peut aussi ouvrir une enqu\u00eate pour des plaintes plus graves. Le Minist\u00e8re peut traduire la soci\u00e9t\u00e9 en justice pour non-respect de la <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/loi-de-2002-sur-la-protection-du-consommateur\/\" target=\"_blank\" rel=\"noopener\">loi sur la protection du consommateur<\/a>. Vous pourriez \u00eatre appel\u00e9 comme t\u00e9moin. Si la soci\u00e9t\u00e9 est reconnue coupable, elle pourrait recevoir une amende, \u00eatre envoy\u00e9e en prison ou les deux. Dans certains cas, le Minist\u00e8re peut ordonner \u00e0 la soci\u00e9t\u00e9 de vous verser une somme d&#8217;argent \u00e0 titre de d\u00e9dommagement.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1176894","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4. Obtenez une r\u00e9ponse du minist\u00e8re - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Le minist\u00e8re des Services au public et aux entreprises aux consommateurs examinera votre plainte. 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