{"id":1176904,"date":"2018-06-22T10:35:47","date_gmt":"2018-06-22T14:35:47","guid":{"rendered":""},"modified":"2026-01-21T15:14:52","modified_gmt":"2026-01-21T20:14:52","slug":"indiquez-votre-intention-de-resilier-lentente","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/indiquez-votre-intention-de-resilier-lentente\/","title":{"rendered":"4. Indiquez votre intention de r\u00e9silier l&#8217;entente"},"content":{"rendered":"<p>Si vous avez re\u00e7u une copie de l&#8217;entente dans les 10\u00a0derniers jours, vous pouvez l&#8217;annuler, sans justification. Cette p\u00e9riode de 10\u00a0jours s&#8217;appelle le \u00ab\u00a0d\u00e9lai de r\u00e9flexion\u00a0\u00bb. Si vous r\u00e9siliez le contrat, toutes les sommes que vous avez pay\u00e9es doivent vous \u00eatre rembours\u00e9es.<\/p>\n<p>Vous pouvez aussi annuler le contrat dans l&#8217;ann\u00e9e suivant sa conclusion si\u00a0:<\/p>\n<ul>\n<li>l&#8217;entreprise de r\u00e8glement de dette ou le conseiller en cr\u00e9dit ne vous a pas remis une copie de l&#8217;entente;<\/li>\n<li>l&#8217;entente ne contient pas l&#8217;information exig\u00e9e par la loi.<\/li>\n<\/ul>\n<h3>Lettre de r\u00e9siliation<\/h3>\n<p>Vous devez envoyer une lettre \u00e0 l&#8217;entreprise de r\u00e8glement de dette ou au conseiller en cr\u00e9dit si vous voulez r\u00e9silier l&#8217;entente dans l&#8217;ann\u00e9e suivant sa conclusion. Dans cette lettre, indiquez\u00a0:<\/p>\n<ul>\n<li>votre nom et votre adresse;<\/li>\n<li>la date;<\/li>\n<li>le nom de l&#8217;entreprise ou du conseiller;<\/li>\n<li>son adresse;<\/li>\n<li>la date de votre contrat;<\/li>\n<li>tout autre renseignement important;<\/li>\n<li>votre demande de r\u00e9siliation et la solution que vous proposez.<\/li>\n<\/ul>\n<p>Dites clairement \u00e0 l&#8217;entreprise ou au conseiller ce que vous voulez qu&#8217;il fasse pour r\u00e9gler le probl\u00e8me. Par exemple, demandez un remboursement. Assurez-vous d&#8217;inclure dans votre lettre\u00a0:<\/p>\n<ul>\n<li>vos coordonn\u00e9es;<\/li>\n<li>la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse (un d\u00e9lai de trois semaines est consid\u00e9r\u00e9 comme raisonnable);<\/li>\n<li>des copies (conservez les originaux) des re\u00e7us, factures, contrats et autres documents importants.<\/li>\n<\/ul>\n<p>Assurez-vous de signer et de dater votre lettre, et d&#8217;en conserver une copie. Notez la date \u00e0 laquelle vous l&#8217;avez envoy\u00e9e, et si c&#8217;\u00e9tait par la poste, par courriel ou par t\u00e9l\u00e9copieur.<\/p>\n<p>Si vous n&#8217;\u00e9crivez pas de lettre, il peut \u00eatre difficile de prouver que vous avez r\u00e9sili\u00e9 le contrat. Assurez-vous de conserver une copie de votre lettre, au cas o\u00f9 l&#8217;entreprise ou le conseiller dirait que vous n&#8217;avez pas r\u00e9sili\u00e9 le contrat.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1176904","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4. 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