{"id":1177016,"date":"2018-06-22T09:55:46","date_gmt":"2018-06-22T13:55:46","guid":{"rendered":""},"modified":"2022-11-04T14:13:52","modified_gmt":"2022-11-04T18:13:52","slug":"4-portez-plainte-au-ministere-des-services-au-public-et-aux-entreprises-2","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/4-portez-plainte-au-ministere-des-services-au-public-et-aux-entreprises-2\/","title":{"rendered":"4. Portez plainte au minist\u00e8re des Services au public et aux entreprises"},"content":{"rendered":"<p>Si vous avez un probl\u00e8me que vous n&#8217;arrivez pas \u00e0 r\u00e9gler avec un vendeur, vous pouvez <span lang=\"FR-CA\"><a class=\"links-link ext new-link\" href=\"\/fr\/resource\/d-poser-une-plainte-titre-de-consommateur-1-1\/\" target=\"_blank\" rel=\"noopener\">d\u00e9poser une plainte aupr\u00e8s du minist\u00e8re des Services au public et aux entreprises<\/a>.<\/span><\/p>\n<p>Le Minist\u00e8re a un\u00a0<a href=\"https:\/\/stepstojustice.ca\/fr\/resource\/formulaire-de-plainte-de-consommateur-en-ligne\/\" target=\"_blank\" rel=\"noopener\">formulaire de plainte<\/a> que vous pouvez remplir et envoyer par courriel. Vous pouvez \u00e9galement l&#8217;imprimer et l&#8217;envoyer par la poste. Pour communiquer avec le Minist\u00e8re, utilisez les coordonn\u00e9es suivantes\u00a0:<\/p>\n<p>Sans frais\u00a0:\u00a0<strong>1\u00a0800\u00a0889\u20119768<\/strong><\/p>\n<p>R\u00e9gion de Toronto\u00a0:\u00a0<strong>416\u00a0326\u20118800<\/strong><\/p>\n<p>ATS sans frais\u00a0:\u00a0<strong>1\u00a0877\u00a0666\u20116545<\/strong><\/p>\n<p>ATS dans la r\u00e9gion de Toronto\u00a0:\u00a0<strong>416\u00a0229\u20116086<\/strong><\/p>\n<p>Site Web\u00a0:\u00a0<a class=\"links-link ext new-link\" href=\"https:\/\/stepstojustice.ca\/fr\/resource\/minist-re-des-services-gouvernementaux-et-des-services-aux-consommateurs-de-l-ontario\/\" target=\"_blank\" rel=\"noopener\"><strong>www.ontario.ca\/msc<\/strong><\/a><\/p>\n<p>Courriel\u00a0:\u00a0<a class=\"ext\" href=\"mailto:consumer@ontario.ca\"><strong>consumer@ontario.ca<\/strong><\/a><\/p>\n<p>Adresse postale\u00a0:<\/p>\n<p><span lang=\"en-US\">Minist\u00e8re des Services au public et aux entreprises<\/span><br \/>\nDivision des op\u00e9rations\u00a0relatives aux\u00a0services aux consommateurs<br \/>\nBo\u00eete postale 450<br \/>\nToronto (Ontario) M7A 2J6<\/p>\n<p>Vous devez inclure des informations sur\u00a0:<\/p>\n<ul>\n<li>votre envoi d&#8217;une lettre de plainte au vendeur (si vous l&#8217;avez fait, joignez-en une copie)<\/li>\n<li>les documents qui prouvent votre plainte, comme des re\u00e7us, des factures, des contrats ou d&#8217;autres documents importants<\/li>\n<li>votre plainte<\/li>\n<li>les d\u00e9tails sur le vendeur<\/li>\n<li>ce que vous voulez que le vendeur fasse<\/li>\n<li>vos coordonn\u00e9es<\/li>\n<\/ul>\n<p>Le Minist\u00e8re examinera votre plainte. Il peut:<\/p>\n<ul>\n<li>vous orienter vers une organisation ou un bureau gouvernemental qui pourrait mieux vous aider<\/li>\n<li>vous aider, vous et l&#8217;entreprise, \u00e0 parvenir \u00e0 un accord gr\u00e2ce \u00e0 la m\u00e9diation<\/li>\n<li>vous informer ainsi que l&#8217;entreprise sur les r\u00e8gles et les lois qui doivent \u00eatre suivies<\/li>\n<li>rendre une ordonnance de conformit\u00e9 qui dit \u00e0 l&#8217;entreprise de cesser de distribuer des documents qui ne sont pas exacts ou de corriger les informations contenues dans les documents<\/li>\n<li>enqu\u00eater sur votre plainte<\/li>\n<li>porter l&#8217;affaire en justice<\/li>\n<li>ajouter l&#8217;entreprise \u00e0 la liste de\u00a0<a href=\"https:\/\/stepstojustice.ca\/fr\/resource\/search-the-consumer-beware-list\/\" target=\"_blank\" rel=\"noopener\">mise en garde pour les consommateurs<\/a><\/li>\n<li>vous sugg\u00e9rer de\u00a0<a href=\"https:\/\/stepstojustice.ca\/fr\/questions\/tribunals-and-courts\/comment-puis-je-intenter-une-poursuite-devant-la-cour-des-petites\/\">poursuivre l\u2019entreprise devant la cour des petites cr\u00e9ances<\/a><\/li>\n<\/ul>\n<p>Les mesures prises par le Minist\u00e8re d\u00e9pendent des faits et des preuves dans votre affaire.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1177016","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4. 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