{"id":1177119,"date":"2017-10-23T12:44:21","date_gmt":"2017-10-23T16:44:21","guid":{"rendered":""},"modified":"2021-10-20T12:27:12","modified_gmt":"2021-10-20T16:27:12","slug":"2-problemes-avec-votre-gestionnaire-de-cas-ou-sa-decision","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/employment-and-work\/2-problemes-avec-votre-gestionnaire-de-cas-ou-sa-decision\/","title":{"rendered":"2. Probl\u00e8mes avec votre gestionnaire de cas ou sa d\u00e9cision"},"content":{"rendered":"<p>Prenez des notes sur tous vos \u00e9changes avec la Commission de la s\u00e9curit\u00e9 professionnelle et de l\u2019assurance contre les accidents du travail (CSPAAT).<\/p>\n<p>Notez\u00a0:<\/p>\n<ul>\n<li>la date et l\u2019heure de l\u2019\u00e9change;<\/li>\n<li>le nom de la personne \u00e0 qui vous avez parl\u00e9;<\/li>\n<li>ce dont vous avez parl\u00e9.<\/li>\n<\/ul>\n<h3>Si vous avez de la difficult\u00e9 \u00e0 joindre votre gestionnaire de cas<\/h3>\n<p>Si vous laissez un message sur la bo\u00eete vocale de votre gestionnaire de cas et qu\u2019il ne vous rappelle pas, \u00e9crivez-lui pour lui demander de vous rappeler. Indiquez la date et l\u2019heure de chacun de vos appels.<\/p>\n<p>Envoyez votre message <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/wsib-contactez-nous-1-1-1-1\/\" target=\"_blank\" rel=\"noopener\">par t\u00e9l\u00e9copieur ou par courrier<\/a>.<\/p>\n<p>Si vous estimez recevoir un service inad\u00e9quat, il est recommand\u00e9 de prendre des notes d\u00e9taill\u00e9es sur les conversations ou les incidents qui vous donnent cette impression.<\/p>\n<h3>Parlez au sup\u00e9rieur de votre gestionnaire de cas<\/h3>\n<p>Si vous croyez que votre gestionnaire de cas vous donne un service inad\u00e9quat, vous pouvez parler \u00e0 son sup\u00e9rieur.<\/p>\n<p>Si vous tombez sur sa bo\u00eete vocale, laissez un message d\u00e9taill\u00e9 et pr\u00e9cisez\u00a0:<\/p>\n<ul>\n<li>votre nom;<\/li>\n<li>votre num\u00e9ro de dossier;<\/li>\n<li>la raison de votre appel.<\/li>\n<\/ul>\n<p>Avant de d\u00e9cider de porter plainte au sup\u00e9rieur de votre gestionnaire de cas, sachez que le gestionnaire restera probablement responsable des d\u00e9cisions concernant votre demande.<\/p>\n<h3>Si vous n\u2019\u00eates pas d\u2019accord avec la d\u00e9cision de la CSPAAT<\/h3>\n<p>Si vous n\u2019\u00eates pas d\u2019accord avec la d\u00e9cision de la CSPAAT, vous pouvez <a href=\"\/fr\/questions\/employment-and-work\/que-dois-je-faire-si-je-ne-suis-pas-daccord-avec-la-d\u00e9cision-de-la\/\">en faire appel<\/a>. Ce n\u2019est pas la m\u00eame chose qu\u2019une plainte pour service inad\u00e9quat fourni par un employ\u00e9 de la CSPAAT.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1177119","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2. 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