{"id":1178041,"date":"2018-01-18T14:15:23","date_gmt":"2018-01-18T19:15:23","guid":{"rendered":""},"modified":"2024-01-10T10:07:37","modified_gmt":"2024-01-10T15:07:37","slug":"portez-plainte-2","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/portez-plainte-2\/","title":{"rendered":"Portez plainte"},"content":{"rendered":"<p>Vous pourriez \u00eatre en mesure de d\u00e9poser une plainte aupr\u00e8s du Conseil ontarien du commerce des v\u00e9hicules automobiles (COCVA) ou du <span lang=\"en-US\">minist\u00e8re des Services au public et aux entreprises<\/span>.<\/p>\n<p>Avant de porter plainte, vous devez d&#8217;abord envoyer au commer\u00e7ant une lettre par courrier recommand\u00e9. Si vous n&#8217;\u00eates pas satisfait de la r\u00e9ponse du commer\u00e7ant, vous pouvez alors porter plainte au COCVA ou au minist\u00e8re.<\/p>\n<h3>COCVA<\/h3>\n<p>Vous pourriez \u00eatre en mesure de vous plaindre aupr\u00e8s du COCVA si le commer\u00e7ant ne vous a pas donn\u00e9 toutes les <a href=\"\/fr\/resource\/divulgations-obligatoires-disponible-en-anglais-seulement\/\" target=\"_blank\" rel=\"noopener\">divulgations obligatoires<\/a>.<\/p>\n<p>Il y a trois fa\u00e7ons de le faire :<\/p>\n<ul>\n<li>en ligne, en remplissant le <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/formulaire-de-plainte-du-cocva-disponible-en-anglais-seulement\/\" target=\"_blank\" rel=\"noopener\">formulaire de plainte du COCVA<\/a> (disponible en anglais seulement);<\/li>\n<li>en t\u00e9l\u00e9phonant au service des plaintes et des demandes de renseignements, au 1 800 943\u20116002, <span lang=\"EN-US\">et appuyez sur 1<\/span>;<\/li>\n<li>en \u00e9crivant au service des plaintes et des demandes de renseignements, \u00e0 l&#8217;adresse <a href=\"mailto:consumers@omvic.on.ca\">consumers@COCVA.on.ca<\/a>.<\/li>\n<\/ul>\n<p>Une fois votre plainte d\u00e9pos\u00e9e, vous devrez remplir la d\u00e9claration d&#8217;acceptation du processus de traitement des plaintes (disponible en anglais seulement). Cette d\u00e9claration permettra au COCVA de communiquer directement avec le commer\u00e7ant.<\/p>\n<p>Le COCVA ne peut pas obliger un commer\u00e7ant \u00e0 r\u00e9silier un contrat, \u00e0 rembourser un client ou \u00e0 faire des r\u00e9parations. Son r\u00f4le est plut\u00f4t de travailler avec lui et avec vous pour trouver une solution. Si le COCVA n&#8217;est pas en mesure de vous aider, vous pourrez d\u00e9cider de poursuivre le commer\u00e7ant en justice.<\/p>\n<p>Dans certains cas, le COCVA peut faire enqu\u00eate et r\u00e9voquer (annuler) ou suspendre l&#8217;inscription du commer\u00e7ant. De plus, si le commer\u00e7ant a enfreint la loi, il peut faire l&#8217;objet d&#8217;accusations officielles.<\/p>\n<p>Pour en savoir plus, consultez le <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/omvic-complaints\/\" target=\"_blank\" rel=\"noopener\">site Web du COCVA<\/a> (disponible en anglais seulement).<\/p>\n<h3><span lang=\"en-US\">Minist\u00e8re des Services au public et aux entreprises<\/span><\/h3>\n<p>Si le commer\u00e7ant a recouru \u00e0 une pratique d\u00e9loyale, vous pourriez \u00eatre en mesure de <a href=\"\/fr\/resource\/d-poser-une-plainte-titre-de-consommateur-1-1\/\" target=\"_blank\" rel=\"noopener\">d\u00e9poser une plainte aupr\u00e8s du minist\u00e8re des Services au public et aux entreprises<\/a>.<\/p>\n<p>Le minist\u00e8re peut examiner les plaintes et peut ordonner au commer\u00e7ant de respecter les r\u00e8gles. Le minist\u00e8re peut \u00e9galement poursuivre le commer\u00e7ant en justice pour infraction \u00e0 la Loi sur la protection du consommateur. Si le vendeur est reconnu coupable, il peut recevoir un avertissement, une amende ou m\u00eame \u00eatre envoy\u00e9 en prison, et il peut \u00eatre condamn\u00e9 \u00e0 vous verser de l&#8217;argent.<\/p>\n<p>Pour contacter le minist\u00e8re pour plus d&#8217;informations :<\/p>\n<ul>\n<li>en ligne : <a href=\"\/fr\/resource\/minist-re-des-services-gouvernementaux-et-des-services-aux-consommateurs-de-l-ontario\/\" target=\"_blank\" rel=\"noopener\">www.ontario.ca\/mcs<\/a><\/li>\n<li>appelez : 1 800 889-9768<\/li>\n<li>courriel : <a href=\"mailto:consumer@ontario.ca\">consumer@ontario.ca<\/a><\/li>\n<\/ul>\n<p>Ou vous pouvez envoyer au :<\/p>\n<p>Minist\u00e8re des Services gouvernementaux et des Services aux consommateurs<br \/>\nDirection de la protection des consommateurs<br \/>\n5775, rue Yonge, bureau 1500<br \/>\nToronto, ON M7A 2E5<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1178041","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - 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