R\u00e9diger une plainte en mati\u00e8re de consommation<\/p>
CLEO<\/p>![\"icon-letter.svg\"\/](\"https:\/\/stepstojustice.ca\/wp-content\/uploads\/icon-letter.svg\")
<\/span><\/div>Utilisez cet outil pour \u00e9crire une lettre de plainte \u00e0 une entreprise au sujet d'un produit ou d'un service<\/p>\n<\/div><\/a><\/div>\n
Votre lettre devrait comprendre les \u00e9l\u00e9ments suivants :<\/p>\n
\n- votre nom et votre adresse;<\/li>\n
- la date;<\/li>\n
- le nom et l’adresse de l’entreprise du commer\u00e7ant;<\/li>\n
- la date d’achat du v\u00e9hicule;<\/li>\n
- la marque, le mod\u00e8le, l’ann\u00e9e et le num\u00e9ro d’identification du v\u00e9hicule;<\/li>\n
- le prix d’achat;<\/li>\n
- une description d\u00e9taill\u00e9e du probl\u00e8me;<\/li>\n
- la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse du commer\u00e7ant (un d\u00e9lai de cinq \u00e0 sept jours est consid\u00e9r\u00e9 comme raisonnable).<\/li>\n<\/ul>\n
N’oubliez pas :<\/p>\n
\n- d’accompagner votre lettre de preuves, comme des copies, et non les originaux,<\/strong> des re\u00e7us, factures et contrats et des autres documents pertinents;<\/li>\n
- de signer et de dater votre lettre.<\/li>\n<\/ul>\n
Gardez une copie de votre lettre. Gardez aussi votre re\u00e7u de courrier recommand\u00e9 comme preuve que le commer\u00e7ant a bien re\u00e7u votre lettre.<\/p>\n
Enfin, veillez \u00e0 ce que votre lettre soit courte, claire et pr\u00e9cise.<\/p>\n
Les commer\u00e7ants inscrits doivent respecter le code de d\u00e9ontologie du Conseil ontarien du commerce des v\u00e9hicules automobiles (COCVA). La plupart d’entre eux sont dispos\u00e9s \u00e0 coop\u00e9rer avec l’acheteur en cas de probl\u00e8me.<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1178044","steps","type-steps","status-publish","hentry"],"yoast_head":"\n
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<\/div >