{"id":1178049,"date":"2018-01-18T14:30:08","date_gmt":"2018-01-18T19:30:08","guid":{"rendered":""},"modified":"2024-01-10T10:07:11","modified_gmt":"2024-01-10T15:07:11","slug":"portez-plainte-au-conseil-ontarien-du-commerce-des-vehicules-automobiles-cocva","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/portez-plainte-au-conseil-ontarien-du-commerce-des-vehicules-automobiles-cocva\/","title":{"rendered":"Portez plainte au Conseil ontarien du commerce des v\u00e9hicules automobiles (COCVA)"},"content":{"rendered":"<p>Avant de porter plainte au Conseil ontarien du commerce des v\u00e9hicules automobiles (COCVA), vous devez d&#8217;abord envoyer au commer\u00e7ant une lettre par courrier recommand\u00e9. Si vous n&#8217;\u00eates pas satisfait de la r\u00e9ponse du commer\u00e7ant, vous pouvez alors porter plainte.<\/p>\n<p>Il y a trois fa\u00e7ons de porter plainte au COCVA. Vous pouvez le faire\u00a0:<\/p>\n<ul>\n<li>en ligne, en remplissant le <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/formulaire-de-plainte-du-cocva-disponible-en-anglais-seulement\/\" target=\"_blank\" rel=\"noopener\">formulaire de plainte<\/a> (disponible en anglais seulement);<\/li>\n<li>en t\u00e9l\u00e9phonant au service des plaintes et des demandes de renseignements, au 1 800 943\u20116002, <span lang=\"EN-US\">et appuyez sur 1<\/span>;<\/li>\n<li>en \u00e9crivant au service des plaintes et des demandes de renseignements, \u00e0 l&#8217;adresse <a href=\"mailto:consumers@omvic.on.ca\" target=\"_blank\" rel=\"noopener\">consumers@COCVA.on.ca<\/a>.<\/li>\n<\/ul>\n<p>Une fois votre plainte d\u00e9pos\u00e9e, vous devrez remplir la d\u00e9claration d&#8217;acceptation du processus de traitement des plaintes (disponible en anglais seulement). Cette d\u00e9claration permettra au COCVA de communiquer directement avec le commer\u00e7ant.<\/p>\n<p>Le COCVA ne peut pas obliger un commer\u00e7ant \u00e0 r\u00e9silier un contrat, \u00e0 rembourser un client ou \u00e0 faire des r\u00e9parations. Son r\u00f4le est plut\u00f4t de travailler avec lui et avec vous pour trouver une solution. Si le COCVA n&#8217;est pas en mesure de vous aider, vous pourrez d\u00e9cider de poursuivre le commer\u00e7ant en justice.<\/p>\n<p>Dans certains cas, le COCVA peut faire enqu\u00eate et r\u00e9voquer (annuler) ou suspendre l&#8217;inscription du commer\u00e7ant. De plus, si le commer\u00e7ant a enfreint la loi, il peut faire l&#8217;objet d&#8217;accusations criminelles.<\/p>\n<p>Pour en savoir plus, consultez le <a class=\"links-link ext new-link\" href=\"\/fr\/resource\/omvic-complaints\/\" target=\"_blank\" rel=\"noopener\">site Web du COCVA<\/a> (disponible en anglais seulement).<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1178049","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Portez plainte au Conseil ontarien du commerce des v\u00e9hicules automobiles (COCVA) - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Avant de porter plainte au Conseil ontarien du commerce des v\u00e9hicules automobiles (COCVA), vous devez d&#039;abord envoyer au commer\u00e7ant une lettre par\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/portez-plainte-au-conseil-ontarien-du-commerce-des-vehicules-automobiles-cocva\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portez plainte au Conseil ontarien du commerce des v\u00e9hicules automobiles (COCVA) - 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