{"id":1178053,"date":"2018-01-18T15:42:13","date_gmt":"2018-01-18T20:42:13","guid":{"rendered":""},"modified":"2019-11-25T10:21:28","modified_gmt":"2019-11-25T10:21:28","slug":"parlez-au-r\u00e9parateur","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/parlez-au-r\u00e9parateur\/","title":{"rendered":"Parlez au r\u00e9parateur"},"content":{"rendered":"<p>Parlez au r\u00e9parateur imm\u00e9diatement si le montant de votre facture&nbsp;:<\/p>\n<ul>\n<li>d\u00e9passe le montant du devis de plus de 10&nbsp;%;<\/li>\n<li>d\u00e9passe le montant maximum convenu;<\/li>\n<li>comprend des r\u00e9parations que vous n&#8217;avez pas autoris\u00e9es ou qui n&#8217;ont pas \u00e9t\u00e9 effectu\u00e9es comme vous l&#8217;avez demand\u00e9.<\/li>\n<\/ul>\n<p>Dites-lui sur quels \u00e9l\u00e9ments de la facture vous \u00eates en d\u00e9saccord. Vous pouvez demander un remboursement si vous \u00eates dans l&#8217;une de ces situations&nbsp;:<\/p>\n<ul>\n<li>Le r\u00e9parateur vous a donn\u00e9 un devis \u00e9crit, mais la facture d\u00e9passe le montant du devis de plus de 10&nbsp;%. Demandez un remboursement de l&#8217;exc\u00e9dent.<\/li>\n<li>Vous avez convenu d&#8217;un montant maximum avec le r\u00e9parateur, mais la facture d\u00e9passe ce montant. Demandez un remboursement de l&#8217;exc\u00e9dent.<\/li>\n<li>La facture comprend des travaux que vous n&#8217;avez pas autoris\u00e9s. Demandez un remboursement de ces travaux.<\/li>\n<\/ul>\n<p>Si vous faites une plainte, il est conseill\u00e9 de la mettre par \u00e9crit et d&#8217;en garder une copie.<br \/>\n&nbsp;<br \/>\nEn effet, vous pouvez envoyer une lettre de plainte au r\u00e9parateur si vous l&#8217;avez pay\u00e9 avant de quitter l&#8217;atelier.&nbsp;Prenez soin d&#8217;inclure dans votre lettre les renseignements suivants&nbsp;:<\/p>\n<ul>\n<li>votre nom et votre adresse;<\/li>\n<li>la date;<\/li>\n<li>le nom et l&#8217;adresse de l&#8217;atelier de r\u00e9paration;<\/li>\n<li>la date \u00e0 laquelle vous avez communiqu\u00e9 avec le r\u00e9parateur ou autoris\u00e9 les r\u00e9parations;<\/li>\n<li>les travaux effectu\u00e9s;<\/li>\n<li>le montant pay\u00e9;<\/li>\n<li>les raisons de votre d\u00e9saccord sur la facture;<\/li>\n<li>la fa\u00e7on dont vous voulez que le probl\u00e8me soit r\u00e9gl\u00e9 (remboursement, retour, etc.);<\/li>\n<li>la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse du r\u00e9parateur (un d\u00e9lai de trois semaines est consid\u00e9r\u00e9 comme raisonnable).<\/li>\n<\/ul>\n<p>N&#8217;oubliez pas&nbsp;:<\/p>\n<ul>\n<li>d&#8217;accompagner votre lettre de preuves, comme des copies (et non les originaux) des re\u00e7us, factures, contrats et autres documents pertinents;<\/li>\n<li>de signer votre lettre.<\/li>\n<\/ul>\n<p>Gardez une copie de votre lettre. Envoyez-la par courrier recommand\u00e9, et gardez votre re\u00e7u comme preuve qu&#8217;elle s&#8217;est bien rendue au r\u00e9parateur.<\/p>\n<p>Enfin, veillez \u00e0 ce que votre lettre soit courte et claire.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1178053","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Parlez au r\u00e9parateur - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Parlez au r\u00e9parateur imm\u00e9diatement si le montant de votre facture&nbsp;: d\u00e9passe le montant du devis de plus de 10&nbsp;%; d\u00e9passe le montant maximum\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/parlez-au-r\u00e9parateur\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Parlez au r\u00e9parateur - Justice pas-\u00e0-pas\" \/>\n<meta property=\"og:description\" content=\"Parlez au r\u00e9parateur imm\u00e9diatement si le montant de votre facture&nbsp;: d\u00e9passe le montant du devis de plus de 10&nbsp;%; 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