{"id":1178080,"date":"2018-01-18T16:02:00","date_gmt":"2018-01-18T21:02:00","guid":{"rendered":""},"modified":"2018-08-15T10:57:45","modified_gmt":"2018-08-15T10:57:45","slug":"demandez-au-r\u00e9parateur-de-r\u00e9gler-le-probl\u00e8me","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/demandez-au-r\u00e9parateur-de-r\u00e9gler-le-probl\u00e8me\/","title":{"rendered":"Demandez au r\u00e9parateur de r\u00e9gler le probl\u00e8me"},"content":{"rendered":"<p>Communiquez avec le r\u00e9parateur pour lui demander de <span class=\"no-glossary\">r\u00e9gler<\/span> le probl\u00e8me.<\/p>\n<p>Pour ce faire, envoyez-lui une lettre, en prenant soin d&#8217;en garder une copie. Vous pouvez utiliser un mod\u00e8le \u00e0 cet effet ou r\u00e9diger votre propre lettre.<\/p>\n<p>Votre lettre devrait comprendre les \u00e9l\u00e9ments suivants&nbsp;:<\/p>\n<ul>\n<li>votre nom et votre adresse;<\/li>\n<li>la date;<\/li>\n<li>le nom et l&#8217;adresse de l&#8217;atelier de r\u00e9paration;<\/li>\n<li>la date \u00e0 laquelle vous avez communiqu\u00e9 avec le r\u00e9parateur ou autoris\u00e9 les r\u00e9parations;<\/li>\n<li>les travaux effectu\u00e9s;<\/li>\n<li>le montant pay\u00e9;<\/li>\n<li>les raisons de votre d\u00e9saccord sur la facture;<\/li>\n<li>la fa\u00e7on dont vous voulez que le probl\u00e8me soit r\u00e9gl\u00e9 (remboursement, retour, etc.);<\/li>\n<li>la date limite \u00e0 laquelle vous aimeriez avoir une r\u00e9ponse du r\u00e9parateur (un d\u00e9lai de trois semaines est consid\u00e9r\u00e9 comme raisonnable).<\/li>\n<\/ul>\n<p>N&#8217;oubliez pas&nbsp;:<\/p>\n<ul>\n<li>d&#8217;accompagner votre lettre de preuves, comme des copies (et non les originaux) des re\u00e7us, factures, contrats et autres documents pertinents;<\/li>\n<li>de signer votre lettre.<\/li>\n<\/ul>\n<p>Gardez une copie de votre lettre. Envoyez-la par courrier recommand\u00e9, et gardez votre re\u00e7u comme preuve qu&#8217;elle s&#8217;est bien rendue au r\u00e9parateur.<\/p>\n<p>Enfin, veillez \u00e0 ce que votre lettre soit courte et claire.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":3,"featured_media":0,"template":"","class_list":["post-1178080","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Demandez au r\u00e9parateur de r\u00e9gler le probl\u00e8me - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Communiquez avec le r\u00e9parateur pour lui demander de r\u00e9gler le probl\u00e8me. Pour ce faire, envoyez-lui une lettre, en prenant soin d&#039;en garder une copie. 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