{"id":1205021,"date":"2021-05-31T10:29:48","date_gmt":"2021-05-31T14:29:48","guid":{"rendered":"https:\/\/stepstojustice.ca\/?post_type=steps&#038;p=1205021"},"modified":"2021-06-18T16:52:12","modified_gmt":"2021-06-18T20:52:12","slug":"5-deposez-une-plainte-3","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/french-language-rights\/5-deposez-une-plainte-3\/","title":{"rendered":"5. D\u00e9posez une plainte"},"content":{"rendered":"<p>Si vous n&#8217;obtenez pas de services en fran\u00e7ais d&#8217;Aide juridique Ontario (AJO) ou si la qualit\u00e9 des services obtenus dans cette langue est insuffisante, vous pouvez <a href=\"\/fr\/resource\/formulaire-de-plainte\/\" target=\"_blank\" rel=\"noopener\">porter plainte<\/a> aupr\u00e8s de l&#8217;<a href=\"\/fr\/resource\/unit-des-services-en-fran-ais-de-l-ombudsman-de-l-ontario\/\" target=\"_blank\" rel=\"noopener\">Unit\u00e9 des services en fran\u00e7ais de l&#8217;Ombudsman de l&#8217;Ontario<\/a>. Vous pouvez d\u00e9poser une plainte si :<\/p>\n<ul>\n<li>le service ne r\u00e9pond pas \u00e0 vos besoins;<\/li>\n<li>le service dont vous avez besoin n&#8217;est pas offert.<\/li>\n<\/ul>\n<p>Le travail du Bureau de l&#8217;Ombudsman est de voir au respect de la Loi sur les services en fran\u00e7ais, notamment :<\/p>\n<ul>\n<li>des droits des habitants de l&#8217;Ontario;<\/li>\n<li>\u00e0 ce qu&#8217;AJO fournisse les services en fran\u00e7ais qu&#8217;elle est cens\u00e9e offrir.<\/li>\n<\/ul>\n<p>Si vous avez des questions ou souhaitez que le Bureau de l&#8217;Ombudsman se penche davantage sur une situation, composez le 1 866 246-5262 ou le 416 847-1515.<\/p>\n<p>Vous pouvez d\u00e9poser votre plainte par t\u00e9l\u00e9phone ou en <a href=\"\/fr\/resource\/formulaire-de-plainte\/\" target=\"_blank\" rel=\"noopener\">remplissant un formulaire en ligne<\/a>. Toutes les plaintes sont confidentielles.<\/p>\n<p>Vous devez inclure des renseignements comme :<\/p>\n<ul>\n<li>votre nom;<\/li>\n<li>votre num\u00e9ro de t\u00e9l\u00e9phone;<\/li>\n<li>votre adresse postale;<\/li>\n<li>votre adresse courriel;<\/li>\n<li>une br\u00e8ve description de l&#8217;incident ou de la situation, la date, l&#8217;heure et le lieu.<\/li>\n<\/ul>\n<p>Le personnel du Bureau de l&#8217;Ombudsman communiquera avec vous s&#8217;il a besoin de plus de renseignements. Si votre probl\u00e8me en est un qu&#8217;il peut r\u00e9gler, il essaiera d&#8217;abord de le faire en parlant \u00e0 la personne concern\u00e9e. La plupart des plaintes sont r\u00e9gl\u00e9es de cette fa\u00e7on en moins de deux semaines. Si la plainte ne peut \u00eatre r\u00e9gl\u00e9e, le Bureau peut entreprendre une enqu\u00eate.<\/p>\n<p>Le Bureau de l&#8217;Ombudsman n&#8217;a pas le pouvoir d&#8217;ordonner \u00e0 AJO de faire quoi que ce soit. Mais il peut \u00e9crire un rapport qui pr\u00e9sente les conclusions de son enqu\u00eate et propose des fa\u00e7ons d&#8217;am\u00e9liorer les services.<\/p>\n<p>Il vous tiendra au courant. Et il <a href=\"\/fr\/resource\/rapports-annuels-1-1\/\" target=\"_blank\" rel=\"noopener\">publie les r\u00e9sultats de ses enqu\u00eates dans ses rapports annuels<\/a>.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1205021","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5. 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