{"id":1276298,"date":"2026-01-05T09:34:03","date_gmt":"2026-01-05T14:34:03","guid":{"rendered":"https:\/\/stepstojustice.ca\/steps\/\/1-learn-the-rules-energy-retailers-must-follow\/"},"modified":"2026-01-23T09:17:09","modified_gmt":"2026-01-23T14:17:09","slug":"1-connaitre-les-regles-applicables-aux-detaillants-denergie","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/1-connaitre-les-regles-applicables-aux-detaillants-denergie\/","title":{"rendered":"1. \u00a0Connaitre les r\u00e8gles applicables aux d\u00e9taillants d&#8217;\u00e9nergie"},"content":{"rendered":"\n<p>Les d\u00e9taillants d\u2019\u00e9nergie peuvent envoyer un vendeur chez vous pour vous parler de leurs services. Toutefois, il y a des r\u00e8gles quand un vendeur peut vous rendre visite, comment il doit s\u2019identifier, et qu\u2019est-ce qu\u2019il peut vous dire.<\/p>\n<h3>Quand un vendeur peut vous rendre visite?<\/h3>\n<p>Le vendeur peut vous rendre visite\u00a0:<\/p>\n<ul>\n<li>la fin de semaine, entre 10\u00a0h et 17\u00a0h;<\/li>\n<li>en semaine, entre 10\u00a0h et 20\u00a0h.<\/li>\n<\/ul>\n<p>Il n\u2019a pas le droit d\u2019aller chez vous\u00a0:<\/p>\n<ul>\n<li>la fin de semaine, avant 10\u00a0h ou apr\u00e8s 17\u00a0h;<\/li>\n<li>en semaine, avant 10\u00a0h ou apr\u00e8s 20\u00a0h;<\/li>\n<li>un jour f\u00e9ri\u00e9 l\u00e9galement reconnu en Ontario;<\/li>\n<li>plus de quatre fois la m\u00eame ann\u00e9e, sauf si vous l\u2019invitez vous-m\u00eame;<\/li>\n<li><span>si vous avez plac\u00e9 \u00e0 l\u2019ext\u00e9rieur une affiche interdisant les vendeurs itin\u00e9rants.<\/span><\/li>\n<\/ul>\n<h3>Identification<\/h3>\n<p>Quand le vendeur se pr\u00e9sente, il doit vous montrer sa carte professionnelle et son insigne d\u2019identification fourni par son entreprise. S\u2019il ne fait pas cela, vous ne devriez <strong>pas<\/strong> lui parler ni lui fournir de renseignements personnels.<\/p>\n<h3>Ce qu\u2019il peut vous dire<\/h3>\n<p>Le vendeur qui se rend chez vous ne peut pas vous parler que des services de son entreprise.<\/p>\n<p>Il ne <strong>peut pas<\/strong> non plus vous faire signer un contrat de services pendant sa premi\u00e8re visite. S\u2019il vous le demande, vous ne devriez pas le faire. Si vous le signer, le contrat ne sera pas reconnu par la loi.<\/p>\n<p>Si vous souhaitez signer un contrat de services avec le d\u00e9taillant d\u2019\u00e9nergie, vous devriez prendre rendez-vous avec le vendeur ou lui demander de vous envoyer des instructions par la poste ou par courriel.<\/p>\n<h3>Apr\u00e8s la visite du vendeur<\/h3>\n<p>Apr\u00e8s sa visite, le vendeur n\u2019a pas le droit de communiquer avec vous de nouveau pendant 30\u00a0jours, sauf dans les cas suivants\u00a0:<\/p>\n<ul>\n<li>vous le lui avez demand\u00e9; ou<\/li>\n<li>vous avez sign\u00e9 un contrat avec lui, et il veut confirmer aupr\u00e8s de vous que vous souhaitez poursuivre le contrat.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1276298","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>1. \u00a0Connaitre les r\u00e8gles applicables aux d\u00e9taillants d&#039;\u00e9nergie - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Les d\u00e9taillants d\u2019\u00e9nergie peuvent envoyer un vendeur chez vous pour vous parler de leurs services. 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