{"id":1276305,"date":"2026-01-05T10:05:15","date_gmt":"2026-01-05T15:05:15","guid":{"rendered":"https:\/\/stepstojustice.ca\/steps\/\/3-check-the-license-and-review-the-documents\/"},"modified":"2026-01-22T15:21:45","modified_gmt":"2026-01-22T20:21:45","slug":"3-verifiez-le-permis-et-examinez-les-documents","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/3-verifiez-le-permis-et-examinez-les-documents\/","title":{"rendered":"3. V\u00e9rifiez le permis et examinez les documents"},"content":{"rendered":"\n<h3>V\u00e9rifiez le permis du d\u00e9taillant d&#8217;\u00e9nergie<\/h3>\n<p>Le d\u00e9taillant d&#8217;\u00e9nergie doit avoir un permis de la <span><a href=\"https:\/\/stepstojustice.ca\/fr\/resource\/ontario-energy-board-oeb\/\" target=\"_blank\" rel=\"noopener\">Commission de l&#8217;\u00e9nergie de l&#8217;Ontario<\/a><\/span> (CEO). Nous vous conseillons de consulter le <span><a href=\"https:\/\/stepstojustice.ca\/fr\/resource\/ontario-energy-board-oeb\/\" target=\"_blank\" rel=\"noopener\">site internet<\/a><\/span> de la CEO pour v\u00e9rifier s&#8217;il en a un. Si le d\u00e9taillant n&#8217;a pas de permis, vous ne devriez pas signer le contrat.<br \/>\u00a0<br \/>Si vous signez un contrat avec un d\u00e9taillant sans permis, la CEO ne pourra pas vous aider si jamais vous souhaitez faire une plainte contre le d\u00e9taillant. La CEO n&#8217;examine que les plaintes d\u00e9pos\u00e9es contre les d\u00e9taillants d&#8217;\u00e9nergie qui ont un permis.<\/p>\n<h3>Assurez-vous d&#8217;obtenir les bons documents<\/h3>\n<p>Si vous souhaitez signer un contrat de services avec un d\u00e9taillant d&#8217;\u00e9nergie, le vendeur doit vous remettre les documents suivants\u00a0:<\/p>\n<ul>\n<li>le contrat d&#8217;approvisionnement en \u00e9nergie;<\/li>\n<li>une fiche de comparaison des prix;<\/li>\n<li>un document d&#8217;information.<\/li>\n<\/ul>\n<p>Si le vendeur ne vous remet pas ces trois documents, ne signez pas. Vous devriez lire chaque document avant de signer le contrat.<br \/>\u00a0<br \/>Le <strong>contrat d&#8217;approvisionnement en \u00e9nergie<\/strong> est une entente \u00e9crite entre vous et le d\u00e9taillant d&#8217;\u00e9nergie. Il doit indiquer\u00a0:<\/p>\n<ul>\n<li>le tarif qui vous sera factur\u00e9;<\/li>\n<li>vos options de payement;<\/li>\n<li>la date de vos paiements;<\/li>\n<li>comment renouveler le contrat;<\/li>\n<li>comment annuler le contrat;<\/li>\n<li>les coordonn\u00e9es du d\u00e9taillant.<\/li>\n<\/ul>\n<p>Ces renseignements forment ce qu&#8217;on appelle les \u00ab\u00a0termes et conditions\u00a0\u00bb du contrat.<\/p>\n<p>La <strong>fiche de comparaison des prix <\/strong>indique les tarifs de la Commission de l&#8217;\u00e9nergie de l&#8217;Ontario (CEO) pour votre r\u00e9gion, et compare les tarifs offerts par le d\u00e9taillant d&#8217;\u00e9nergie. Cette fiche est toujours approuv\u00e9e par la CEO. Une copie de cette fiche est publi\u00e9e sur le <span><a href=\"https:\/\/stepstojustice.ca\/fr\/resource\/comparaison-des-prix-de-lelectricite\/\" target=\"_blank\" rel=\"noopener\">site internet<\/a> <\/span>de la CEO.<\/p>\n<p>Le <strong>document d&#8217;information<\/strong> contient les renseignements que vous devez conna\u00eetre avant de signer un contrat d&#8217;approvisionnement en \u00e9nergie. On y explique par exemple quand vous pouvez annuler le contrat sans rien devoir payer. Une copie de cette fiche est publi\u00e9e sur le <span><a href=\"https:\/\/stepstojustice.ca\/fr\/resource\/renseignements-importants-a-propos-des-contrats-dapprovisionnement-en-electricite\/\" target=\"_blank\" rel=\"noopener\">site internet<\/a><\/span> de la CEO.<\/p>\n<h3>Comprendre le contrat<\/h3>\n<p>Assurez-vous de bien comprendre le contrat avant de le signer. Posez des questions au vendeur s&#8217;il y a des choses que vous ne comprenez pas.<\/p>\n<p>Par exemple\u00a0:<\/p>\n<ul>\n<li>Quelle est la dur\u00e9e du contrat?<\/li>\n<li>Quelles sont les modalit\u00e9s de paiement?<\/li>\n<li>Est-ce que le contrat sera automatiquement renouvel\u00e9?<\/li>\n<li>Quand et comment puis-je annuler le contrat?<\/li>\n<li>Y a-t-il des frais d&#8217;annulation ou d&#8217;autres frais suppl\u00e9mentaires?<\/li>\n<li>Y a-t-il des garanties?<\/li>\n<\/ul>\n<p>Si le vendeur vous promet quelque chose qui n&#8217;est pas dans le contrat, demandez-lui de l&#8217;ajouter. Sinon, il vous sera tr\u00e8s difficile de prouver cette promesse.<\/p>\n<p>Conservez une copie de tous les documents que le vendeur vous remet. Gardez aussi des notes de vos conversations avec lui.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1276305","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3. V\u00e9rifiez le permis et examinez les documents - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"V\u00e9rifiez le permis du d\u00e9taillant d&#039;\u00e9nergie Le d\u00e9taillant d&#039;\u00e9nergie doit avoir un permis de la Commission de l&#039;\u00e9nergie de l&#039;Ontario (CEO). 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