{"id":1276313,"date":"2026-01-05T10:10:23","date_gmt":"2026-01-05T15:10:23","guid":{"rendered":"https:\/\/stepstojustice.ca\/steps\/\/4-confirm-your-contract\/"},"modified":"2026-01-23T09:39:21","modified_gmt":"2026-01-23T14:39:21","slug":"4-confirm-your-contract","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/4-confirm-your-contract\/","title":{"rendered":"4. Confirmez votre contrat"},"content":{"rendered":"\n<p>Une fois le contrat sign\u00e9, il se peut qu&#8217;un employ\u00e9 du d\u00e9taillant vous appelle pour v\u00e9rifier si vous souhaitez continuer avec le contrat d&#8217;approvisionnement en \u00e9nergie de la CEO.<\/p>\n<p>Le d\u00e9taillant d&#8217;\u00e9nergie n&#8217;est <strong>pas<\/strong> oblig\u00e9 de vous appeler pour confirmer le contrat si\u00a0:<\/p>\n<ul>\n<li>vous avez communiqu\u00e9 en premier avec lui au sujet du contrat,<\/li>\n<li>vous avez sign\u00e9 le contrat \u00e0 la suite d&#8217;une publicit\u00e9 que vous avez re\u00e7ue par la poste, ou<\/li>\n<li>vous avez sign\u00e9 le contrat en ligne.<\/li>\n<\/ul>\n<p>Si le d\u00e9taillant doit vous appeler pour confirmer le contrat, il doit alors suivre certaines r\u00e8gles\u00a0:<\/p>\n<ul>\n<li>vous t\u00e9l\u00e9phoner de 10 \u00e0 45 jours apr\u00e8s que vous avez re\u00e7u une copie \u00e9crite du contrat, et<\/li>\n<li>vous parler en suivant un texte pr\u00e9\u00e9tabli de la Commission de l&#8217;\u00e9nergie de l&#8217;Ontario (CEO).<\/li>\n<\/ul>\n<p>Le texte pr\u00e9\u00e9tabli garanti que le d\u00e9taillant vous donne toute l&#8217;information exig\u00e9e par la CEO. Les appels sont enregistr\u00e9s, et si vous faites une plainte par la suite, la CEO peut \u00e9couter l&#8217;enregistrement pour voir si le d\u00e9taillant a bien suivi le texte pr\u00e9\u00e9tabli. Si vous demandez une copie de l&#8217;enregistrement, le d\u00e9taillant a 10\u00a0jours pour vous l&#8217;envoyer.<\/p>\n<p>Si vous confirmez le contrat, cela signifie qu&#8217;il demeure en vigueur. Si vous refusez de confirmer le contrat, alors il sera annul\u00e9, et le d\u00e9taillant n&#8217;a pas le droit de vous demander des frais d&#8217;annulation ni de couper vos services.<\/p>\n<p>Si le d\u00e9taillant ne respecte pas les r\u00e8gles de confirmation, votre contrat deviendra nul.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1276313","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4. 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