{"id":1276404,"date":"2026-01-05T11:21:43","date_gmt":"2026-01-05T16:21:43","guid":{"rendered":"https:\/\/stepstojustice.ca\/steps\/\/2-cancel-within-the-cooling-off-period\/"},"modified":"2026-01-26T16:08:20","modified_gmt":"2026-01-26T21:08:20","slug":"2-annulation-pendant-le-delai-de-reflexion","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-annulation-pendant-le-delai-de-reflexion\/","title":{"rendered":"2. Annulation pendant le d\u00e9lai de r\u00e9flexion"},"content":{"rendered":"\n<p>Une fois le contrat sign\u00e9, renouvel\u00e9 ou prolong\u00e9, vous avez quelques jours pour changer d&#8217;avis et annuler le contrat sans frais. C&#8217;est ce qu&#8217;on appelle le \u00ab d\u00e9lai de r\u00e9flexion \u00bb.<\/p>\n<p>Le d\u00e9lai de r\u00e9flexion est diff\u00e9rent si vous signez un nouveau contrat, ou si vous renouvelez ou prolongez votre contrat existant.<\/p>\n<ul>\n<li>Pour un nouveau contrat, le \u00ab\u00a0d\u00e9lai de r\u00e9flexion\u00a0\u00bb est <strong>10\u00a0jours<\/strong> suivant la date de signature.<\/li>\n<li>Pour un contrat existant, le \u00ab\u00a0d\u00e9lai de r\u00e9flexion\u00a0\u00bb est <strong>14\u00a0jours<\/strong> suivant la date du renouvellement ou de prolongation. La date de renouvellement ou de prolongation correspond au jour o\u00f9 vous avez\u00a0:\n<ul>\n<li>envoy\u00e9 par la poste les documents au d\u00e9taillant d&#8217;\u00e9nergie pour renouveler ou prolonger le contrat, ou<\/li>\n<li>accept\u00e9 le prolongement ou le renouvellement par t\u00e9l\u00e9phone ou courriel.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Si vous annulez votre contrat dans les 10 ou 14\u00a0jours, vous n&#8217;avez aucuns frais d&#8217;annulation \u00e0 payer. De plus, vous n&#8217;aurez rien \u00e0 payer pour l&#8217;\u00e9lectricit\u00e9 ou le gaz naturel consomm\u00e9 pendant ce d\u00e9lai.<\/p>\n<h3>Comment annuler \u00a0<\/h3>\n<p>Votre contrat d&#8217;approvisionnement en \u00e9nergie devrait expliquer comment l&#8217;annuler. Cette information pourrait aussi se trouver sur le site internet du d\u00e9taillant d&#8217;\u00e9nergie.<\/p>\n<p>Vous pouvez toujours annuler le contrat en \u00e9crivant au d\u00e9taillant. vous pouvez parfois le faire par t\u00e9l\u00e9phone.<\/p>\n<p>Si vous annulez par t\u00e9l\u00e9phone, le d\u00e9taillant doit enregistrer l&#8217;appel et vous envoyer la confirmation \u00e9crite de votre annulation.<br \/>\u00a0<br \/>Selon la loi, le d\u00e9taillant d&#8217;\u00e9nergie doit vous permettre d&#8217;annuler votre contrat par \u00e9crit. Mais, il n&#8217;est pas toujours oblig\u00e9 de vous permettre de le faire au t\u00e9l\u00e9phone. V\u00e9rifiez votre contrat. Si votre contrat vous interdit d&#8217;annuler par t\u00e9l\u00e9phone, vous devez alors le faire en \u00e9crivant \u00e0 votre d\u00e9taillant d&#8217;\u00e9nergie.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1276404","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2. Annulation pendant le d\u00e9lai de r\u00e9flexion - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Une fois le contrat sign\u00e9, renouvel\u00e9 ou prolong\u00e9, vous avez quelques jours pour changer d&#039;avis et annuler le contrat sans frais. 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