{"id":1276420,"date":"2026-01-05T12:14:24","date_gmt":"2026-01-05T17:14:24","guid":{"rendered":"https:\/\/stepstojustice.ca\/steps\/\/1-learn-what-rules-energy-retailers-must-follow\/"},"modified":"2026-01-28T09:15:21","modified_gmt":"2026-01-28T14:15:21","slug":"1-connaitre-les-regles-applicables-aux-detaillants-denergie-2","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/1-connaitre-les-regles-applicables-aux-detaillants-denergie-2\/","title":{"rendered":"1. Connaitre les r\u00e8gles applicables aux d\u00e9taillants d&#8217;\u00e9nergie"},"content":{"rendered":"\n<p>La <a href=\"\/fr\/resource\/ontario-energy-board-oeb\/\" target=\"_blank\" rel=\"noopener\">Commission de l&#8217;\u00e9nergie de l&#8217;Ontario<\/a> (CEO) r\u00e9glemente les secteurs de l&#8217;\u00e9lectricit\u00e9 et du gaz naturel en Ontario. Elle s&#8217;assure que les d\u00e9taillants d&#8217;\u00e9nergie et les soci\u00e9t\u00e9s de services publics respectent les r\u00e8gles. Ces r\u00e8gles servent \u00e0 prot\u00e9ger les gens qui concluent un contrat d&#8217;approvisionnement en \u00e9nergie.<\/p>\n<p>La CEO r\u00e9glemente uniquement les d\u00e9taillants d&#8217;\u00e9nergie titulaires d&#8217;un permis. Si votre d\u00e9taillant n&#8217;a pas de permis de la CEO, vous ne pouvez pas d\u00e9poser de plainte contre lui \u00e0 la CEO. Pour v\u00e9rifier s&#8217;il a un permis, consultez le <a href=\"https:\/\/stepstojustice.ca\/fr\/resource\/contrats-dapprovisionnement-en-energie\/\" target=\"_blank\" rel=\"noopener\">site Web<\/a> de la CEO.\u00a0<\/p>\n<p>La CEO \u00e9tablit les r\u00e8gles que les d\u00e9taillants d&#8217;\u00e9nergie doivent suivre quand ils\u00a0:<\/p>\n<ul>\n<li>signent un nouveau contrat avec le consommateur;<\/li>\n<li>prolongent ou renouvellent un contrat avec un consommateur;<\/li>\n<li>mettent fin aux services d&#8217;un consommateur.<\/li>\n<\/ul>\n<p>La CEO d\u00e9termine aussi les r\u00e8gles sur les frais que les d\u00e9taillants d&#8217;\u00e9nergie peuvent facturer pour les frais d&#8217;annulation ou autre.<\/p>\n<p>Elle peut prendre des mesures contre les d\u00e9taillants en cas de non respect des r\u00e8gles.<\/p>\n<p>Pour en savoir plus sur vos droits quand vous <span><a href=\"\/fr\/questions\/debt-and-consumer-rights\/quels-sont-mes-droits-quand-je-signe-un-contrat-dapprovisionnement-en-energie\/\">signez un contrat d&#8217;approvisionnement en \u00e9nergie<\/a>.<\/span><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1276420","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>1. 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