{"id":1276423,"date":"2026-01-05T12:16:29","date_gmt":"2026-01-05T17:16:29","guid":{"rendered":"https:\/\/stepstojustice.ca\/steps\/\/2-talk-to-your-energy-retailer\/"},"modified":"2026-01-28T09:24:09","modified_gmt":"2026-01-28T14:24:09","slug":"2-talk-to-your-energy-retailer","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/2-talk-to-your-energy-retailer\/","title":{"rendered":"2. \u00a0Discutez avec votre d\u00e9taillant d&#8217;\u00e9nergie"},"content":{"rendered":"\n<p>Si vous avez un probl\u00e8me avec votre d\u00e9taillant d&#8217;\u00e9nergie, commencez par communiquer\u00a0 avec lui directement. La plupart des d\u00e9taillants ont leur propre processus de plainte, habituellement affich\u00e9 sur leur site Web. Certains d\u00e9taillants peuvent vous demander de les appeler ou de leur \u00e9crire par la poste ou par courriel. D&#8217;autres vous demanderont de remplir leur formulaire de plainte sur leur site Web.<\/p>\n<p>Si vous t\u00e9l\u00e9phonez au d\u00e9taillant, prenez des notes pendant l&#8217;appel. Notez :<\/p>\n<ul>\n<li>la date et l&#8217;heure de l&#8217;appel;<\/li>\n<li>le nom et la fonction de la personne \u00e0 qui vous avez parl\u00e9;<\/li>\n<li>ce que vous lui avez dit;<\/li>\n<li>ce qu&#8217;elle vous a dit.<\/li>\n<\/ul>\n<p>Si vous \u00e9crivez au d\u00e9taillant, assurez-vous\u00a0:<\/p>\n<ul>\n<li>de d\u00e9crire le probl\u00e8me;<\/li>\n<li>d&#8217;expliquer ce que vous voulez que le d\u00e9taillant fasse;<\/li>\n<li>d&#8217;indiquer vos coordonn\u00e9es;<\/li>\n<li>de donner une date limite de r\u00e9ponse.<\/li>\n<\/ul>\n<p>Assurez-vous de garder une copie de votre plainte \u00e9crite.<\/p>\n<p>S&#8217;il n&#8217;y a pas moyen de r\u00e9gler le probl\u00e8me aupr\u00e8s du d\u00e9taillant, vous pouvez vous plaindre \u00e0 la <a href=\"\/fr\/resource\/ontario-energy-board-oeb\/\" target=\"_blank\" rel=\"noopener\">Commission de l&#8217;\u00e9nergie de l&#8217;Ontario<\/a>.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1276423","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>2. \u00a0Discutez avec votre d\u00e9taillant d&#039;\u00e9nergie - Justice pas-\u00e0-pas<\/title>\n<meta name=\"description\" content=\"Si vous avez un probl\u00e8me avec votre d\u00e9taillant d&#039;\u00e9nergie, commencez par communiquer\u00a0 avec lui directement. 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