{"id":1276426,"date":"2026-01-05T12:24:37","date_gmt":"2026-01-05T17:24:37","guid":{"rendered":"https:\/\/stepstojustice.ca\/steps\/\/3-make-a-complaint-to-the-ontario-energy-board\/"},"modified":"2026-01-28T12:17:18","modified_gmt":"2026-01-28T17:17:18","slug":"3-deposer-une-plainte-a-la-commission-de-lenergie-de-lontario","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/3-deposer-une-plainte-a-la-commission-de-lenergie-de-lontario\/","title":{"rendered":"3. D\u00e9poser une plainte \u00e0 la Commission de l&#8217;\u00e9nergie de l&#8217;Ontario"},"content":{"rendered":"\n<p>S&#8217;il n&#8217;y a pas moyen de r\u00e9gler le probl\u00e8me aupr\u00e8s du d\u00e9taillant, vous pouvez vous plaindre \u00e0 la <a href=\"\/fr\/resource\/ontario-energy-board-oeb\/\" target=\"_blank\" rel=\"noopener\">Commission de l&#8217;\u00e9nergie de l&#8217;Ontario<\/a> (CEO).<\/p>\n<p>La CEO veille \u00e0 ce que les d\u00e9taillants d&#8217;\u00e9nergie et les soci\u00e9t\u00e9s de services titulaires de permis respectent les r\u00e8gles et peut prendre des mesures en cas d&#8217;infraction.<\/p>\n<p>Si votre d\u00e9taillant n&#8217;a pas de permis de la CEO, vous ne pouvez pas d\u00e9poser de plainte contre lui \u00e0 la CEO. Pour v\u00e9rifier s&#8217;il a un permis, consultez le <a href=\"https:\/\/stepstojustice.ca\/fr\/resource\/contrats-dapprovisionnement-en-energie\/\" target=\"_blank\" rel=\"noopener\">site Web<\/a> de la CEO.<\/p>\n<h3>Types de plaintes trait\u00e9es par la CEO<\/h3>\n<p>Voici les types de plaintes que vous pouvez d\u00e9poser \u00e0 la CEO\u00a0:<\/p>\n<ul>\n<li>Votre service a \u00e9t\u00e9 coup\u00e9;<\/li>\n<li>Vos factures sont incorrectes;<\/li>\n<li>La consommation indiqu\u00e9e au compteur est inexacte;<\/li>\n<li>Le d\u00e9taillant d&#8217;\u00e9nergie n&#8217;a pas suivi les r\u00e8gles quand vous avez conclu, prolong\u00e9 ou renouvel\u00e9 un contrat avec lui.<\/li>\n<\/ul>\n<p>La CEO n&#8217;accepte pas les plaintes au sujet des produits et services suivants\u00a0:<\/p>\n<ul>\n<li>Fournaise;<\/li>\n<li>Thermostats;<\/li>\n<li>Chauffage, a\u00e9ration, climatisation (HVAC);<\/li>\n<li>\u00c9gouts;<\/li>\n<li>eau.<\/li>\n<\/ul>\n<p>Vous trouverez sur le site Web de la CEO la <a href=\"\/fr\/resource\/contactez-nous\/\" target=\"_blank\" rel=\"noopener\">liste compl\u00e8te<\/a> des probl\u00e8mes avec lesquels la CEO ne peut pas vous aider.<\/p>\n<p>Si vous n&#8217;\u00eates pas certain si la CEO peut vous aider, appelez le 1\u00a0877\u00a0632-2727. Vous pourrez parler \u00e0 quelqu&#8217;un du lundi au vendredi, de 8\u00a0h\u00a030 \u00e0 17\u00a0h.<\/p>\n<h3>Comment d\u00e9poser une plainte<\/h3>\n<p>Pour porter plainte \u00e0 la CEO, la fa\u00e7on la plus rapide est d&#8217;appeler le 1\u00a0877\u00a0632-2727. Vous pourrez parler \u00e0 quelqu&#8217;un du lundi au vendredi, de 8\u00a0h\u00a030 et 17\u00a0h.<\/p>\n<p>\u00a0Vous pouvez aussi \u00e9crire votre plainte et l&#8217;envoyer\u00a0:<\/p>\n<ul>\n<li>Par courriel\u00a0: <a href=\"mailto:publicinformation@oeb.ca\">publicinformation@oeb.ca<\/a><\/li>\n<li>Par t\u00e9l\u00e9copieur\u00a0: 416\u00a0440-7656<\/li>\n<li>Par la poste :<br \/>Commission de l&#8217;\u00e9nergie de l&#8217;Ontario<br \/>2300, rue Yonge, 27<sup>e<\/sup> \u00e9tage<br \/>Toronto, ON\u00a0\u00a0M4P 1E4<br \/>C. P. 2319<\/li>\n<\/ul>\n<p>Vous pouvez aussi utiliser <a href=\"\/fr\/resource\/contactez-nous\/\" target=\"_blank\" rel=\"noopener\">l&#8217;outil de clavardage<\/a> <span>sur le site de la CEO, <\/span>en bas \u00e0 droite de l&#8217;\u00e9cran.<\/p>\n<p>Dans votre plainte, il faut indiquer \u00e0 <span>la CEO <\/span>:<\/p>\n<ul>\n<li>vos coordonn\u00e9es;<\/li>\n<li>votre num\u00e9ro de compte de services publics, si vous en avez un;<\/li>\n<li>les d\u00e9tails de vos communications avec le d\u00e9taillant d&#8217;\u00e9nergie;<\/li>\n<li>une description d\u00e9taill\u00e9e du probl\u00e8me et du moment o\u00f9 il est survenu.<br \/><br \/><\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1276426","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3. 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