{"id":1276431,"date":"2026-01-05T12:26:42","date_gmt":"2026-01-05T17:26:42","guid":{"rendered":"https:\/\/stepstojustice.ca\/steps\/\/4-learn-what-happens-after-you-make-a-complaint-to-the-oeb\/"},"modified":"2026-01-28T12:29:12","modified_gmt":"2026-01-28T17:29:12","slug":"4-connaitre-ce-qui-se-passe-apres-le-depot-dune-plainte-a-la-ceo","status":"publish","type":"steps","link":"https:\/\/stepstojustice.ca\/fr\/steps\/debt-and-consumer-rights\/4-connaitre-ce-qui-se-passe-apres-le-depot-dune-plainte-a-la-ceo\/","title":{"rendered":"4. Connaitre ce qui se passe apr\u00e8s le d\u00e9p\u00f4t d\u2019une plainte \u00e0 la CEO"},"content":{"rendered":"\n<p>Apr\u00e8s avoir port\u00e9 plainte \u00e0 la CEO, vous recevrez une confirmation \u00e9crite dans les <strong>2\u00a0jours ouvrables<\/strong> suivants. Cette confirmation indiquera votre num\u00e9ro de r\u00e9f\u00e9rence et expliquera bri\u00e8vement les \u00e9tapes suivantes.<\/p>\n<p>Si la CEO peut vous aider, elle informera imm\u00e9diatement le d\u00e9taillant d&#8217;\u00e9nergie de votre plainte. Le d\u00e9taillant doit communiquer avec vous dans les <strong>10\u00a0jours ouvrables<\/strong> suivant la date du d\u00e9p\u00f4t de votre plainte. Il devra discuter de votre plainte avec vous et tenter de r\u00e9gler le probl\u00e8me. Ensuite, il doit informer la CEO de la mani\u00e8re dont il a r\u00e9pondu \u00e0 votre plainte.<\/p>\n<p>Si la CEO ne peut pas vous aider, elle informera quand m\u00eame le d\u00e9taillant de votre plainte. Elle lui demandera aussi de communiquer avec vous pour essayer de r\u00e9gler le probl\u00e8me.<\/p>\n<h3>Plaintes pour une coupure de service<\/h3>\n<p>Si votre plainte porte sur une coupure de service, la CEO communiquera avec vous <strong>dans le\u00a0jour ouvrable suivant<\/strong> pour en savoir plus. Votre d\u00e9taillant aura <strong>2\u00a0<\/strong><strong>jours ouvrables<\/strong> pour communiquer avec vous pour discuter de vos options.<\/p>\n<h3>Examen plus approfondi<\/h3>\n<p>Si votre d\u00e9taillant d&#8217;\u00e9nergie r\u00e9sout le probl\u00e8me, la CEO fermera le dossier.<\/p>\n<p>Si ce n&#8217;est pas le cas, ou si la CEO pense qu&#8217;il n&#8217;a respect\u00e9 les r\u00e8gles, elle enqu\u00eatera sur votre plainte.<\/p>\n<p>Si la CEO conclut que votre d\u00e9taillant n\u2018a pas respect\u00e9 les r\u00e8gles, elle peut\u00a0:<\/p>\n<ul>\n<li>lui faire payer une amende;<\/li>\n<li>l&#8217;obliger \u00e0 appliquer les r\u00e8gles;<\/li>\n<li>lui retirer ou suspendre son permis, ce qui l&#8217;emp\u00eachera de vendre de l&#8217;\u00e9lectricit\u00e9 ou du gaz naturel.<\/li>\n<\/ul>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"author":6,"featured_media":0,"template":"","class_list":["post-1276431","steps","type-steps","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4. 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