Glossary

In Employment and Work, Housing Law, Human Rights, Tribunals and Courts

There are times when Ontario’s Human Rights Code does not require accommodation. But there must be proof that it will cause undue hardship. For example, it would be undue hardship if the only option would:

• cost too much
• cause a serious risk to the health or safety of others

In Debt and Consumer Rights, Tribunals and Courts

Unfair business practices are any dishonest way a company gets your business. This includes a company:

• making false or misleading promises to you
• overcharging you for goods
• taking advantage of your disability, languages you don’t understand, or challenges you have with reading
• pressuring you to buy their goods or services

In Employment and Work, Human Rights, Tribunals and Courts

A union is an organized group of workers that bargains with an employer to set conditions of employment, such as wages, hours of work, and overtime pay. Sometimes unions are called labour unions or trade unions.