glossary

Glossary

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Title: Case Manager
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A Case Manager is the person at the Workplace Safety and Insurance Board (WSIB) who first deals with your claim. Their name will be on the first letter you get from the WSIB.

The Case Manager is your contact person at the WSIB when you have questions and they are responsible for making decisions about your claim.  

Sometimes your Case Manager will change. But if you have your claim number, you can find out who the new person is.

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A claim number is the unique number that the Workplace Safety and Insurance Board (WSIB) gives to each injury you report. It’s on the first letter that you get from the WSIB and all other WSIB documents about your injury.

Title: Claimant
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A claimant is somebody who is getting or claiming EI benefits.

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When a workplace includes workers who belong to a union, a collective agreement sets out conditions of employment, such as wages, hours of work, and overtime pay. The collective agreement includes the process that workers need to use if the employer does not follow the agreement.

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Collective bargaining is the process that unionized workers and employers go through to set the conditions of employment, such as wages, hours of work, and overtime pay.

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Constructive dismissal happens when your employer makes a fundamental change to your work situation and you don't agree or accept it. Because of this, your work or your conditions at work change so much that it's like you've been fired.

Title: crime
Body:

You commit a crime when you break a federal law. Federal laws apply in all Canadian provinces and territories. The main federal law is the Criminal Code. Things like theft and assault are crimes in the Criminal Code.

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