glossary

Case Manager

A Case Manager is the person at the Workplace Safety and Insurance Board (WSIB) who first deals with your claim. Their name will be on the first letter you get from the WSIB.

The Case Manager is your contact person at the WSIB when you have questions and they are responsible for making decisions about your claim.  

Sometimes your Case Manager will change. But if you have your claim number, you can find out who the new person is.

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