glossary

Customer Service Resolution

Customer Service Resolution is a way to solve a complaint that you have with the police. The Office of the Independent Police Review Director decides whether a complaint should be resolved using Customer Service Resolution.

The process usually takes less than 45 days and is used for less serious complaints. For example, it might be used if the police were not polite or treated you unfairly.

You and the police officers or police service work together to:

  • understand what happened
  • share concerns
  • take steps to solve the problems
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