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Glossary

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Customary care is the type of care a First Nations, Inuk, or Métis child might get if they can’t be cared for by their parents. It means the child is cared for in a way that considers their First Nations, Inuk, or Métis community’s culture, heritage, traditions, and who they see as family.

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Customer Service Resolution is a way to solve a complaint that you have with the police. The Office of the Independent Police Review Director decides whether a complaint should be resolved using Customer Service Resolution.

The process usually takes less than 45 days and is used for less serious complaints. For example, it might be used if the police were not polite or treated you unfairly.

You and the police officers or police service work together to:

  • understand what happened
  • share concerns
  • take steps to solve the problems

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