glossary

Glossary

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A “reconsideration” is when you ask Service Canada to review a decision. For example, this could be a decision about Canada Pension Plan (CPP) benefits or payments from the Old Age Security (OAS) program.

Someone at Service Canada reviews the decision and decides whether or not to change it. This is a different person than the one who made the decision you disagree with.

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The Record of Employment is a form that your employer must fill out every time you experience an interruption of earnings. The Record of Employment has information like how long you worked for your employer, how many hours you worked, and how much money you earned. Your employer has to choose from a list of reasons why you stopped working or stopped being paid. For example, you might have quit, got fired, been laid off, or be taking a leave of absence from work.

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A record of landing, which is also known as a landing paper, is a document that proves a person is a Permanent Resident. It was given to people who were first approved to be permanent residents before July 2002. After July 2002, the document is called a confirmation of permanent residence.

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A record suspension used to be called a pardon. If you have a criminal record, you may be able to apply to the Parole Board of Canada for a record suspension. If you get a record suspension, your criminal record is not erased. But it is set aside and you can say you don't have one.

There are rules about how long you have to wait to apply and what you need to show for your application to be successful.

Title: refurbished
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A refurbished phone or device is one that the company has fixed up to re-sell. Usually the device was owned by someone else and given back to the company.

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Registered mail is mail that is tracked from the time it is sent until it is delivered. It usually requires the person who accepts the delivery to confirm that they received the package by signing for it.

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You might qualify for regular EI benefits when you lose your job or stop working for reasons beyond your control.

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To serve a document by regular service means you have to give a copy of that document to your partner or their lawyer by either:

  • mail
  • courier
  • document exchange
  • fax
  • email

There are rules about how to serve a document by regular service that depend on how you serve the document. For example, you can serve a document by electronic document exchange or email only if the person you are serving agrees or you have a court order that allows you to serve documents this way.

Most documents can be served by regular service. In some cases, such as when you are starting a court case, you have to serve your document by special service.

Title: regular wages
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The Employment Standards Act says that regular wages means wages you earn, not including any of the following:

Title: relative
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Your relative is someone who is related to you by blood or adoption.

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