Guided Pathway for requesting a reconsideration or appealing a CPP disability decision

CLEO’s Guided Pathway for requesting a reconsideration or appealing a Canada Pension Plan disability (CPP-D) decision can help you take steps if your application for CPP-D benefits was denied. CPP-D is for people who are under 65, can’t work regularly because of a severe and prolonged disability, and have contributed enough to the Canada Pension Plan (CPP) in the years before they became disabled. The pathways explain how the program defines disability and calculates your contributions to CPP.

You can use the pathways to fill out the form to ask Service Canada to reconsider their decision to deny your CPP-D benefits application. Someone at Service Canada reviews the decision and decides whether or not to change it. This is a different person than the person who reviewed your initial application.

If Service Canada reconsiders their decision and still denies you benefits, you can use the pathways to fill out the form to appeal their decision to the Social Security Tribunal – General Division. The Tribunal is independent from Service Canada and has the power to make a different decision.

The pathway asks you a series of questions about your situation, gives you information to help answer them, and creates documents based on your answers.

This pathway can help you if:	This pathway cannot help you if:
Service Canada denied your application for CPP-D benefits, and you want to make a request for reconsideration Service Canada denied your request for reconsideration, and you want to appeal their decision to the Social Security Tribunal – General Division	you have not applied for CPP-D benefits yet you applied for CPP-D benefits, but have not received a decision yet you requested a reconsideration, but have not received a decision yet you have already appealed to the Social Security Tribunal – General Division. You may be able to appeal this decision to the Appeal Division, but this pathway cannot help you with this.

What you need to get started:

You will need the following information to answer questions in the pathway:

information from your application decision, or request for reconsideration decision
information about yourself, including your name, address, and Social Insurance Number (SIN)
information about any upcoming medical appointments you have
copies of any documents that support your request for reconsideration or appeal, such as medical reports, employer letters, and proof of CPP contributions
contact information for your representative, if you have one to help you with your appeal

Any personal information that you enter into the pathways is confidential. CLEO will not give your personal information to anyone unless you ask us to do this. Read more in the Terms of Use and Privacy Policy.

Need help?

If you need technical help using the Guided Pathways or have questions, contact support@cleo.on.ca.

CLEO’s Guided Pathways don’t give you legal advice. For advice about your situation, talk to a lawyer.