Guided Pathway for tenants who want a return of money the landlord owes: T1

CLEO’s Guided Pathway for tenants who want a return of money the landlord owes, helps tenants apply to the Landlord and Tenant Board if their landlord:

  • collected money from them that they should not have collected, or
  • did not pay them money that they owed them.

Fill out the T6

The pathway asks you questions and puts your answers into the Board’s application form called Tenant Application for a Rebate of Money the Landlord Owes: Form T1.

The pathway is free to use. When you’re finished, you can save and print the Form T1. You will also get instructions about how to give these forms to the Board.

You can use this pathway if: What you need to get started:
  • you paid an illegal rent
  • you paid an illegal charge to your landlord, your landlord’s agent, or the superintendent
  • your landlord did not use your last month’s rent deposit to pay for your final rental period and did not return the deposit to you
  • you agreed to rent a place but did not move in, and the landlord did not return your deposit
  • your landlord owes you interest on your last month’s rent deposit
  • your landlord gave you a Form N12 or N13 notice to end your tenancy and did not pay you what they were supposed to pay
  • your landlord did not pay you the money they got from selling personal property that was left behind when you moved or when the tenant died
  • there was an Order Prohibiting a Rent Increase that applied to your rental unit but your landlord did not tell you about it when you moved in
  • the name your landlord uses on your rental agreement or lease
  • the approximate date you moved into your place, if you did
  • the date you moved out, if you did
  • the approximate dates when each problem happened
  • the approximate dates when you made any complaints about the problems
  • details about any money you had to spend because of the problems

Using the pathway

It can take about 1 hour to complete the pathway if you have all of the information you need to answer the questions.

You can sign up to create an account or use the pathway as a guest. If you choose not to create an account, the system will time out after 4 hours. You must create an account if you want to save your work on the system, or use the other pathways.

All of the information that you enter into the pathways is confidential. CLEO will not give your personal information to anyone unless you ask us to do this. Read more in the Terms of Use and Privacy Policy .

Need help?

If you need help using the Guided Pathways, or have questions contact support@cleo.on.ca.

The pathways do not give you legal advice. For advice about your situation, talk to a lawyer.

Tenants who have low incomes may be able to get free legal advice at their local community legal clinic. To find your local clinic, call Legal Aid Ontario at 1-800-668-8258 or visit their website.

Hide this website