About Income Assistance Guided Pathways

CLEO’s Income Assistance Guided Pathways are free online interviews that give you information and resources to help you if your application for Canada Pension Plan disability (CPP-D) benefits was denied.

The pathways can help you fill out the form to ask Service Canada to reconsider their decision to deny you benefits. If Service Canada reconsiders their decision and still denies you benefits, the pathways can help you fill out the form to appeal their decision to the Social Security Tribunal – General Division.

The pathways ask you questions and put your answers into the form you want. When you’re finished, you can save or print your documents.

If you already have an account, you can access your saved work here:

Guided Pathways Log in

Request for reconsideration or appeal

Appeal CPP-D denial using CLEO's Guided Pathways

Use to:

  • request Service Canada to reconsider their decision to deny you CPP-D benefits, or
  • appeal to the Social Security Tribunal – General Division, if Service Canada denied your request for reconsideration

Using the pathway

You can sign up to create an account or use the pathway as a guest. If you choose not to create an account, the system will time out after 4 hours. You must create an account if you want to save your work on the system, or use the other pathways.

Any personal information that you enter into the pathway is confidential. CLEO will not give your personal information to anyone unless you ask us to do this. Read more in the Terms of Use and Privacy Policy .

Need help?

If you need help using the Guided Pathways or have questions, contact support@cleo.on.ca.

The pathways don’t give you legal advice. For advice about your situation, talk to a lawyer.

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