The Law Society regulates and monitors lawyers and paralegals in Ontario. You can make a complaint to the Law Society if you have a problem with a lawyer or paralegal who didn't do their job properly or behaved unprofessionally. They don’t deal with issues about fees charged by a lawyer or paralegal.
The commissioner can review a decision by the Law Society of Ontario you don’t agree with about a complaint you made about a lawyer or paralegal.
The commissioner’s role is to make sure that the Law Society handled your complaint properly and their decision was reasonable. If the commissioner thinks that the decision was not reasonable, they can ask the Law Society to do something more.
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