Services in Ontario - COVID‑19 Debt and Consumer Rights

Consumer Protection Ontario

Website

https://www.ontario.ca/page/filing-consumer-complaint

Contact Information

Phone 416-326-8800 Toll-free 1-800-889-9768 TTY 416-229-6086 Toll-free TTY 1-877-666-6545

Consumer Protection Ontario helps you make a complaint against a business through the Ministry of Government and Consumer Services.

The Ministry deals with complaints against a variety of businesses, including stores, fitness centres and gyms, home renovation companies, wireless and phone companies, payday loan companies, debt settlement companies, and collection agencies.

Pro Bono Ontario – Free legal advice hotline

Website

https://www.probonoontario.org/hotline/

Contact Information

Phone 1-855-255-7256

The hotline can give you 30 minutes of free legal help and advice over the telephone on civil law matters, which include:

  • employment
  • housing
  • consumer issues
  • Powers of Attorney
  • corporate law for charities, non-profits, and small businesses

It doesn’t help with family law or criminal law problems.

The hotline generally accepts calls Monday to Friday between 9:30 a.m. and 12 noon, and from 1:00 p.m. to 4:00 p.m.

Canadian Anti-Fraud Centre (CAFC)

Website

http://www.antifraudcentre.ca/index-eng.htm

Contact Information

Toll-free 1-888-495-8501

The centre collects information about identity theft and other kinds of fraud. They have information to help people protect themselves against fraud. If you have been a victim of fraud, you can report this to the centre.

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