Services in Ontario - COVID‑19 Employment and Work

Service Canada

Service Canada is a central place to access a wide range of government services and benefits, including Employment Insurance, Old Age Security, Canada Pension Plan, Social Insurance Numbers, and passports. There are Service Canada offices across Ontario

Service Canada’s Benefits Finder suggests benefits from the Canadian and provincial governments that you may be able to get.

Community legal clinics

During the COVID-19 situation, many community legal clinics are no longer meeting with people in person, but will provide services over the phone. Call ahead for more information.

Legal Aid Ontario funds community legal clinics across Ontario to give free legal services to people with low incomes. Lawyers, community legal workers, and law students can help people with some legal problems, like social assistance, housing, and workers’ rights.

To get help from a clinic:

  • your legal issue must be one the clinic deals with
  • you must live in the area the clinic serves
  • you must have a low income

Most clinics also give brief advice or what’s called “summary advice”, without asking about your financial situation. If your local clinic can’t help you, they may be able to refer you to someone in your community who can.

Ontario Ministry of Labour’s – Employment Standards Information Centre

Website

https://www.labour.gov.on.ca/english/feedback/

Contact Information

Phone 416-326-7160 Toll-free 1-800-531-5551 TTY 1-866-567-8893

The information centre is a telephone line that gives general information about the Employment Standard Act. They don’t give legal advice.

Pro Bono Ontario – Free legal advice hotline

Website

https://www.probonoontario.org/hotline/

Contact Information

Phone 1-855-255-7256

The hotline can give you 30 minutes of free legal help and advice over the telephone on civil law matters, which include:

  • employment
  • housing
  • consumer issues
  • Powers of Attorney
  • corporate law for charities, non-profits, and small businesses

It doesn’t help with family law or criminal law problems.

The hotline generally accepts calls Monday to Friday between 9:30 a.m. and 12 noon, and from 1:00 p.m. to 4:00 p.m.

Workers’ Action Centre

Website

http://workersactioncentre.org/

Contact Information

Phone 416-531-0778

The centre gives workers free information and advice. Call them to get:

  • information about your rights at work
  • help figuring out how to deal with an employment problem

Sudbury Workers Education and Advocacy Centre

Website

https://sudburyworkerscentre.ca/

Contact Information

Phone 705-470-2173 Toll-free 1-866-470-2173

The Sudbury Workers Education and Advocacy Centre provides workplace rights education, information, support, and advocacy to people in Sudbury in low-wage and unstable employment.

The Human Rights Legal Support Centre (HRLSC)

Website

http://www.hrlsc.on.ca/en/home

Contact Information

Phone 416-597-4900 Toll-free 1-866-625-5179 TTY 416-597-4903 Toll-free TTY 1-866 612-8627

The centre gives free legal information and advice to people who have experienced discrimination. They can:

  • help you fill out an application to the Human Rights Tribunal of Ontario
  • give legal advice about how to deal with discrimination
  • provide legal representation at mediations and hearings, in some situations

They have an online tool that can help you figure out if your situation might be discrimination.

Workplace Safety and Insurance Board (WSIB)

Website

http://wsib.on.ca/

Contact Information

Phone 416-344-1000 Toll-free 1-800-387-0750 Toll-free TTY 1-800-387-0050

The WSIB offers injured workers financial benefits, health care coverage, and support when returning to work after an injury. Go to their website to report an injury and to learn more about benefits, services, and how to make a claim.

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